Very Good29 Reviews
5.88km from Taki Taco TruckWhen I arrived to check in the man at the front dest openly discriminated against me due to my disability. I have a permanent disability and am accompanied by a service dog. When I went to check in the man at the front desk demanded paperwork and identification from me for my dog. Not only does that not exist in the US but it is illegal for business to ask for paperwork. Whenever I travel with my service dog I bring a copy of the ADA (Americans with Disabilities Act) to help answer questions and explain when there are problems.When I showed the man the section on paperwork and what hotels are allowed to ask he told me that it didn't matter and that he is required to ask for paperwork. I was very calm throughout the entire altercation and tried to explain nicely that what he was asking is illegal. At this point my boyfriend got worried that I was taking so long so he came in the building and saw what was happening. The man at the front desk then proceeded to say that if I didn't show paperwork he was going to refuse me service. He claimed that he was allowed to deny me service for any reason. I explained that denying me on the basis of a disability is discrimination and not allowed. I had made this reservation in advance and had no back up plan for overnight accommodations. When I asked what I was supposed to do he told me he didn't care. At this point my boyfriend called the police and we went out to the parking lot together. Within a few minutes of being in the parking lot the man from the front desk came out to say that he was wrong for asking for paperwork. He then proceeded to blatantly ask what what my disability is. This is not only illegal but highly personal. I responded by saying that my dog is a medical alert and response dog. The man was not satisfied with that answer and again asked what my specific disability is. Eventually he gave up and let me check in but it was a very poor first experience with Super 8 Hotels. During my entire stay I was on edge and stressed. Every time I walked through the lobby to go outside I could feel the man glaring at me. I had originally planned to stay in this hotel again on my way home from my trip but after this experience I cancelled and chose another hotel that was much more accommodating. I understand that people falsely representing service animals is harmful and this man has probably had bad experiences in the past, but as a disabled person with a legitimate and highly trained service dog this was not okay.