Very Good10 Reviews
0.32km from Maidireristorante GastoneSHS is a disaster waiting to happen as a hotel (or as already happened in our case!) Let me state the positives to start with... SHS had three members of staff who stood out for trying to do a good job. The spa manager Kimberley, the old man who looks after the reception at night, and the blonde reception lady were all extremely pleasant and did their best to help / provide a good customer service. The rooms are also modern and clean which is a strong positive factor. However, that’s where the positives end. Stay away from the breakfast, I found a fly swimming in the fruit bowl and this was not the worst of the issues with breakfast. On the first morning, despite arriving at 9:40 and there being 20 minutes left of breakfast we were told that kitchen would not make any eggs for us, in a very blunt and unwelcoming way. However, it gets worse... The next time I braved breakfast, I found the breakfast area / restaurant empty with all the tables laid out. So I sat at the table in the picture (with some eggs this day) and after 5 minutes the young man working there tried to tell me that I had to move tables to the one on the right, “as this was the table for breakfast”. He was not joking either, despite every table being empty and laid out for breakfast. I still don’t understand to this day what the problem was or why with such an attitude. It was like he was deliberately trying to antagonise a guest. Also, double check the small print regarding the spa. Unlike most normal hotels, where you can come and go in the pool / jacuzzi / sauna / steam room as you please, here, you have to pay €20-€25 for the privilege each time (and book in advance), which makes sense for locals or non-guests - but bonkers for already paid-up hotel guests. Also, don't dare make the mistake of going to the spa when the locals are having a weekly session, you will be met with an unwelcoming reception. All in all, this was definitely a 3 star hotel in every sense, but rated it “Poor” due to the awful customer service experienced.