Very Good10 Reviews
3.56km from Marlow's TavernMy first question is the pool open, my second, is it clean, yes to both. I then explained I just want to use the pool because my trip to Florida got cancelled and I was bummed and I really need to exercise because of my foot injury. I even said they could give me a room that hadn't been cleaned because I wouldn't be using the room but I would be coming back the next morning and requested a late check out so I could swim the next day. I actually spent 12,000 hard earned points for this. Was disappointed because the pool was not clean but I swam an hour or two until the sun went behind the building and went home. When I arrived early the next morning, the pool was being inspected so I hung around the lobby and talked to Helen, a very nice lady, made an ubereats run while killing time, but when I returned I was told the pool was closed because it didn't pass inspection. You don't know how disappointing this was considering I had only wanted to use the pool. But when I asked if I could return the next morning just to swim the manager, maybe Roy? refused.. even fudged about the times when customer service called him. 12,000 points and an empty pool, no one even using it. I was obviously just wanting to swim and exercise, wasn't hurting anyone, and that was the condition when I made my reservation. On top of the fact I am a gold member, entitled to late checkouts. Didn't use the room, what would it have hurt Roy? What happened to the America where a business cared about their customers and would have made at least a little effort to make it right, instead he wouldn't even answer the phone because he knew it was me. No class and totally unfair.