Very Good10 Reviews
0.29km from Martin LiedtkeWe stayed two nights in this hotel. We specifically booked a room with air-conditioning, which was great with the current (August 2020) heatwave. After a long drive we had to wait till we could go into our room. No problem of course as we arrived about 30 minutes before check-in time. Unfortunately it wasn't even possible to get a small snack. Then the room. We had a renovated one which looked decent. Unfortunately the airconditioning (climate control) was the worst ever in a 5 star hotel. It was incredibly noisy and from other reviews I found out this was common. Setting it to a specific temperature would normally mean it would go quiet once the temperature was reached but not here. We also specifically asked for a kingsize bed during reservation, which in all other German hotels till now meant a single two person mattress, but in this hotel it meant two larger separate beds, if the reception was correct. According to the reception they didn't have any single mattress kingsize beds. Very dissapointing as we are used to sleep to side by side. Some hotels have top mattresses which can do away with the split between two beds, maybe a tip for this hotel. Our luggage also wasn't brought to our room (we weren't even asked), something normal in all the other 5 star hotels we've been. Perhaps they will answer it's due to Covid19, but another 5 star hotel where we stayed afterwards did bring our luggage to our room. The bellboy wore gloves and a face mask, which seems sufficient to prevent any viral spreading. Then breakfast. It was simply sparse. When taking a seat you get an etagère with different kinds of spreads like Nutella, jams and honey. Also a plate with cheese and a plate with meats. You can order pancakes and several egg dishes. Nevertheless, choice is limited. They do have things like fruits and yoghurts in small glass jars but it we noticed they were hardly used and also to use they were not inviting. Not worth the money at all. We've seen in other hotels that it's entirely possible to have a Covid19 safe breakfast buffet but it appears this hotel tries to get away with the breakfast as cheap as possible. They should lower the price of the breakfast as long as they offer breakfast this way. Despite that, the staff was very friendly and attentive. When asked if our stay was fine and I told the receptionist it was OKish, he just said fine and handed over the bill. The review makes it seem like it's a terrible hotel, of course it isn't. It just doesn't live up to the 5 star standard, so something to consider if you are looking for a 5 star hotel around Hannover.