6.36km from Memphis Pit BarbequeWe recently spent 6 nights at this property. We booked through Travelocity which, I assume, was the problem. I booked back in April and had spoken to the hotel multiple times even up until 2-3 days before check in so that I could request an upper level room. We arrived after the lobby had closed (it closes at 11pm but you make a quick call and an employee comes to help). The hotel was totally overbooked. Luckily there was ONE room that was Out of Order because it had recently been painted. We got that room for the night (very very minor smell). The employees were very apologetic and discounted all of our nights for the inconvenience. We moved into our upper level room the next day. It is a basic room but had everything we needed and was quite clean. The only other issue is that they do not clean the rooms daily...or at all...unless you request it. I requested it to be done and was told that they were too busy but would do it the next day. We got in at 10:45pm the next day after having been gone since 9:00am and nothing had been done. I changed my own sheets and brought my own dirty towels down to the front desk at 11:00 at night. This was also brought to management and we were compensated for one of our nights. This really is a great hotel, they just have a lot of "new property" kinks to work out. We would absolutely stay again as it was very close to everywhere we were trying to go. Every employee we spoke to was very sweet and understanding and they were totally willing to make all of our issues right. Try them out, you won't be disappointed but if you are, they will make it better.