0.2km from Merseyside MuseumMe and my wife picked this hotel as it was close to where we needed to be and we thought we knew what we was getting with a Premier Inn. After checking in and receiving the key cards we went to our room to find the lovely view was tainted by the uncleanliness of the windows. I mean they were that thick with dirt it was genuinely hard to see through them. The so called free Wi-Fi didn’t even load up a Google page even with full Wi-Fi strength, and because the rooms are situated under the old Docks, no phone signal either. So we were unable to reach or be reached by our family. After a couple of hours of sat in the room with our coats on due to the heater not warming the room and the draft from the gaps around the window frame, we went down to reception to be greeted by Sophie. In all fairness if it wasn’t for this lovely lady we would of gone home there and then because we were that cold. But Sophie moved us to a different room and put in 2 extra heaters. After only 5 minutes the room had warmed up great. Sophie literally saved our trip and is a credit to be on your team, she couldn’t of done anything more for us. The issue we then had is the only 2 plug sockets in the room were then taken up by the 2 plug in heaters. So no phone signal. No Wi-Fi nowhere to charge our phones and to top it all off we couldn’t even look out the windows. Whilst on our visit we had to make 4 trips back down to reception to reprogram BOTH key cards as we couldn’t get back in our room.