Stayed in the suite for a few nights in September, with a large area, large windows, and a good view. Breakfast is good, the restaurant is on the 12th floor, and there is a large terrace on the outside. You can sit outside and drink coffee to see the city view of Toronto. Because there are no high-rise buildings, you can see the skyline at a glance. It was a shocking sight! I booked two nights for my family this time. The hotel location is slightly off, there is a parking lot, there are not many restaurants, the only Chinese restaurant that is delicious is also closed for business, and there is a large Chinese supermarket downstairs to buy things. Convenience. Next time you should consider this first
Although the hotel is a bit old but well maintained, the rooms are small but adequate. Located in the North York Center building north of Toronto. The most convenient is to take the subway to the city center without leaving the building. There is an underground parking lot that costs 20 yuan per day. No breakfast but a light meal at the coffee shop downstairs.
Located in Toronto, Mary-am Hotel North York is just 1.4 km from Sheppard-Yonge Subway Station. Free WiFi and local calling are included. A microwave and a fridge are provided in all suites.A flat-screen cable TV with DVD player, a desk and a seating area are featured in each suite at North York Mary-am Hotel. A coffee machine is included. An en suite bathroom offers a hairdryer.Free parking is available at this hotel. Other facilities offered include luggage storage and a laundry.Williowdale Park is 10 minutes’ walk from Mary-am Hotel North York Toronto. Mel Lastman Square is 1 km away.
We had booked 3 nights at this hotels and we were supposed to be there even tonight. 2 nights were enough. Upon arrival we were given suite 413. I had requested, if available, a suite on the highest floor. The problem was that "exactly over suite 413" they were re-surfacing the roof! It would have been the job of the reception agent to tell us that they were redoing the roof and offer some other room. This wasn't done. Also, we were told at reception that there were no daily housekeeping. This was nowhere on the booking site. The "breakfast to go " was mentioned but not the remark about not having daily housekeeping. After taking a shower we unfolded a towel with a huge hole in it. We brought it to reception to be told rather rudely "just put in the basket provided and housekeeping will pick it up". No exchange towel was offered, and the comments made by the thin asian woman was done very rudely. So we had to ask to get another towel, and that was an inconvenience to her and she let it show. The next morning we went downstairs around 8 a.m. to see if we could change room explaining our story. At 7 am the roofers were there fiddling with an electronic scaffholding, beeping continuously, and preparing their materials. They had installed a large blue tarp (full of holes mind you) over our 2 windows in s.413. This time after insisting we spoke to a rather nice person (manager I suppose) of whom I don't have the name (she was pregnant so the management knows who she is, and can thank her for us, as she seems to be the only one(of those we met) who knows how to deal with customers) who offered to change to an upgraded suite on fl 1 and when I mentioned the way were treated by the thin asian agent the day before, she offered her apologies. In the 2nd suite, there were a few small issues but at least we were offered to have them fixed but we declined as we did not mind the issues and they were noted to be settled when we left, as it should be. Because of all of these problems we decided not to stay a 3rd night. Again, the positive side is that the suites are nice (see pictures). Should the management decide to train "all" their employees to be proactive and in this way avoid the problems of having dissatified customers that did sleep or any other problem, this hotel could easily get a very high note: the problem is really untrained and rude(for some) staff.
I normally don’t write reviews because the choice of Hotels I have stayed across umpteen cities have been good be it 3,4 or 5 star hotels. First I will start off with the positive reviews. The Hotel rooms look brand new , stylish, well equipped with reasonable good space for three persons in a King room with sofa bed . The rooms are definitely 4-5 star standard . The breakfast at the Bistro was good and the Philipino staffs were extremely nice . The once in three days housekeeping is understandable due to Covid / staff shortage. There are quite a bit of restaurants nearby too about a 5 minute walk . Negative reviews The Indian staff who checked me in was polite but the attitude of the other ? Indian staff was a big put off . The hotel rules and policies can be conveyed in a better way and likely it’s because I am an Indian . I just asked where the breakfast is served and the response was “your room rate does not include breakfast “ . It’s not like as if a 5 star breakfast buffet is been served for those who booked a bed and breakfast package. Before coming here I was at Delta Marriott property and a Fairmont property where sofa beds were there which were already made up before I checked in . When I asked the reception staff if the sofa bed is made up the response is “ you have to do it by yourself . Everything is there in the room . Even if we give you a roll away bed you have to open and make the bed by yourself” . When I check into a hotel after a 6-7 hr long flight I want to rest right away and not struggle for half an hour making up a sofa bed . If the hotel policy is not to prepare the sofa bed for its customers it should clearly mention it in the website . And also dinner is not served at the Bistro but in the website it says so. The website needs to be updated . Over all a good property apart from the attitude of Indian staff towards Indians .
I accidentally dropped and shattered a cookie jar in the kitchen area of my 2-room suite at this Residence Inn. The person at the front desk was quick to send house keeping to clean up as soon as we reported it (it was past 8pm on a Wednesday night). David, the house keeping person who cam to my room, was very helpful, patient, and attentive to details in cleaning the place up. He apologized for keeping me but insisted that I stayed with him in the room so that he could walked me through the affected areas and thoroughly vacuumed and wiped the floor with wet towels to make sure that he picked up all the broken glass pieces (too many!). The level of care and warmth he showed me was something that I had never experienced from house keeping staff I dealt with in my many years of stay in different hotels. David definitely deserved a five stars in making my stay at this place a very memorable one! Thank you David.
The hotel location is very good, the transportation is convenient, there is free WIFE, the room is large, the breakfast is good, dining in the same place as the next door Sheraton, western breakfast, the service is good. The hotel can park for free and there is a lot of Chinese food around. Should go back to the chosen place. There is some distance from the city, the traffic conditions are good, the hotel is clean and tidy, the breakfast is good, it seems that extra beds cannot be added, and the children and parents can live together. recommend
Very good. During the epidemic, the gym, swimming pool and hot spring pool were open normally. It was the only place in the hotel for entertainment. It was clean and there were not many people. The overall environment was very good.
The bedding of the hotel is very comfortable and the environment is not bad. The rooms that can be arranged are a bit embarrassing. Did not buy breakfast, there is Starbucks downstairs. Cost-effective.
The waiter was very positive in delivering ice cubes.
This hotel is very close to restaurants and entertainment like bowling and movie theatres. We stayed for one night during March Break and had a wonderful stay without one negative experience. I was able to confirm with the front desk a time for early check-in and when we arrived, the young man at the desk was ready for us. He checked us in promptly and even answered all of our questions before we asked. Our two-bedroom suite was spacious, clean, and very comfortable. Everyone had a good sleep, although there was a weird constant clanking sound which we think is the elevator. We no longer needed to book a pool timeslot and when my husband took the kids down, he said everyone visiting the pool was respectful of space. We were pleasantly surprised that the hotel was serving a full breakfast buffet with some friendly staff. It was great with a hot table, pastries, cereal, pancake machine, fruit, yogurt. The dining area had plenty of seating and coffee/tea was available all day which made my husband happy. We enjoyed staying here so much we might have to find a reason to come back.
The brown guy thsts bald in graveyard shift had such crappy customer service. He said I, the customer, gave him the wrong room number when I know I gave him the right room number. He blamed it on the customer. That's not hospitality.
Also I asked him for the original TV remote so I can hook up my laptop to the TV to watch movies since they don't have pay per view, Netflix, or anywhere else to watch a movie. He says it's not a smart TV. I said yes clearly that's that's I'm using a HDMI cable connected to the TV to my laptop. I can connect it this way. And he still says it's not a smart TV it won't work. So I asked him to just give me the original TV remote so I can change the input settings on the TV TO THE HDMI port and he says they don't have. That is total BS. If there's any issues with those hundreds of TV, they will definately need the original TV remote. He just didn't bother to look.
I had a similar situation in another hotel where the remote they give to the guests isn't the original TV remote, but a hotel remote so guests only have limited things they can do with the TV. But they gave me the original remote so I can change the settings so I can connect my laptop to the TV.
So this hotel does not have ANYWAY WHATSSOEVER for you to watch movies. Even if you bring your own HDMi cable and laptop, even if the TV itself has a HDMI port. I will not be staying again. And their customer service needs to be improved. Also tried calling them many times and they don't pick up.
not bad. There is a small kitchen for cooking, a large fridge, and a microwave. Breakfast is also very rich. The only dissatisfaction is their intern. I was stolen and brushed 200 Canadian dollars. I went downstairs and asked if they were paying the deposit. The front desk said yes. I didn’t pay attention. I was brushed for 63 yuan. I asked them again, saying that it was also part of the deposit, and it was followed by I brushed 400 and 1000 before I warned that I had frozen my credit card. They did not query at the front desk and gave me an error message, resulting in no freezing of the card in time. This makes me very angry.
Holiday Inn really stepped their game up these past few years. Their hotels are clean, efficient and comfortable. Plus, I love the fact that they identify the ''SOFT'' and ''FIRM'' pillows - I think it's a very nice touch. Free parking and breakfast are included. One of the best hotel breakfast I had in a few years. My only downside is the lack of convenient power outlets in the rooms. You practically need to leave your phone on the floor to charge; there's no convenient power plugs near the bed or desk area of your room. Hotel Amenities: - Pool - Gym - Free Breakfast - Free Parking - Free Wifi - Laundry Service
My family arrived on a Sunday night and on the way to the hotel I called to confirm the time that the pool closed. Part of our family vacation was using the hotel pool (my hotel search was based on a pool as an amenity) we were promptly told 11pm that evening. My 5 year old twins quickly changed when we got in and we all headed to the pool, they were so excited. We got to the door and our key card wouldn’t work. A swimmer got out and notified us that we needed to make an appt due to Covid. We went to the front desk and were disappointed to hear the pool was completely full that night (only 1 room could book for 1hr increments) it would have been SUPER helpful if the hotel staff thought to tell us of their rules when we asked about the pool on the phone. It would have saved much disappointment. Instead we booked on our last day as that was the only reservation time left that worked for us. We booked for 9am. The girls were counting down. The night before I went to the desk to double check our reservation and to my surprise, they had no record of it. Needless to say there was nothing they offered to do. We were not able to use the pool our entire stay. It was very disappointing. I understand the rules with Covid but they could have had much better communication about it and because of their error with not putting the reservation in right, we all missed out. Rooms were clean but I was not impressed with that situation and the customer service.
I have never experienced such an accommodating, professional, respectful services ever like I did here. I travel alot, I am very detail oriented, I can be picky too. We picked this location for all the guests traveling for our wedding (including us). We did not have a total of 10 rooms to book a block, but we did have a total of approximately 60 nights with all guests combined. Dave Warmington, the Director of Sales was my main contact as I made all the reservations. Honestly, if every Hilton had a patient, accommodating individual like Dave in all their location, they would be blessed. We had so many changes due to continuous travel restrictions, and Dave was accommodating to all. Us, the bride and groom, we originally only booked for one night as we were traveling abroad for our honeymoon, when that got canceled, the hotel, on daily basis renewed our booking with our original rate, every night, for 5 nights straight, until we were able to figure out what to do. Dave made sure all our guests were on the same floor. They had early access to rooms based on their arrival times, and their front desk customer service was exceptional. I can write an essay about how great the service and place was, but this short essay should do for now. The only reason I took a star out because it was hard to locate cleaning services on our floor -bride and groom only (7th floor) when we wanted to get clean garbage bags and such. Other than that everything was great, including laundry service and dry cleaning services. On a final note: hotel location is optimal if you are planning your wedding in Vaughan, and even if you cant get group rate, contact the hotel directly, speak to sales, and they will be able to work other things out for you and your guests. This was not my 1st time staying at this location, and it was my 1st time booking for a large group, and we were pleased, all 8 rooms.
Our family just got home from a weekend trip to the Aloft Vaughan Mills. The hotel is located just across the parking lot from the shopping mall, and just a few minutes drive from Canada’s Wonderland. We were able to check in an hour early and go for a nice swim. You have to book your swim slot in advance due to hotel policy for Covid and you get a 1 hour and 45 minute window for just your group. It’s great, but doing it this way will leave some hotel guests out of luck. The pool area is nice, the water temperature is warm and there’s a bathroom located right in the pool area. The hotel has 6 floors and 2 elevators so depending on how busy it is and your comfort level sharing an elevator, you could have to wait a bit to get up/down. The breakfast/snack area was open during our stay but the lounge was closed. Our room was big, clean and had a great view overlooking the shopping mall and Canada’s Wonderland. There’s no tub (only a shower) so keep that in mind when booking this hotel. The only negative about our stay was the WiFi (or lack thereof). We were able to connect fine on all of our devices, but it was very slow and barely anything would load. Calling the front desk we were told that it’s just how it gets when the hotel is busy and they couldn’t do anything about it. I ended up having to share my phone's internet and burned through a lot of my monthly data.
Tryin to keep this as brief as possible. I am a front line acute care health care worker. This was my first family getaway in 15 months. We were booked at the Vaughan Marriott over the Thursday -Saturday, August 5-7.,2021. On arrival everything was great. Signage was appropriate. Even in the elevators., which indicated 1-2 people only or full family groups on the elevator at one time. Thursday night went without difficulty we ordered food through skip the dishes, the front desk called when it arrived. No problems. Friday evening we returned back to the hotel around 5:30 pm. Went up to our rooms where we made some choices for take out. I went out to get food. When I came back at 6:30 there were quite a few people checking in. Social distancing wasn't really happening at the elevators. The elevator arrived and I got on by myself. Just as it was starting to close a father and four children came running on . I excused myself, pointed out the sign on the elevator and indicated I would wait for the next one. As I got off the elevator I immediately sensed someone standing directly behind me. I turned to face a very big individual in a baseball cap who proceeded to berate and verbally harass me me, demanding to know why I was bothering his friend on the elevator and I should be careful what I say around his friends. He used a lot of profanity in expressing these comments while his wife and small children were standing beside him. I told him I was not speaking to him and was waiting for the next elevator.. He became increasingly aggressive and indicated if I didn't like the elevators i should use the stairs, again with heavy used of profanity. When my elevator arrive he yelled at me saying he was going to follow me up in the elevator to my "effing" room, and what was i going to do about it, at this point shoving me hard in the shoulder. I proceeded to step off the elevator at which time he became overtly aggressive saying he was "going to take a shot at me right there" and "did I want to'go' " as he held up his fists aggressively towards me. All the while with his own family as well as several other families standing waiting for the elevators. I indicated I was "going" to speak to the hotel front desk around the corner. As I walked away he screamed that if i didn't like the "effing" elevator I should use the "effing" stairs. I immediately walked the 60 or so feet to the front desk, indicating what had just occurred. I asked for the first time for the police to be called as I wanted to press an assault charge. I was told that management and security would not arrive in the building until 8pm and they would review the situation at that point. When I indicated my concern for both mine and my family's safety I was told that I could request the maintenance worker to escort myself or my family through the hotel. This worker was at the front desk at the time and was suppressing laughter as this offer was made to me. I returned with
I stayed one night at the Element Vaughan SW and was quite impressed: Checking In/Out: Checking in only took a couple of minutes at most and the story was the same for checking out too. Staff was very friendly as well. The Room: I booked an Executive Suite (Room 522) and it was quite spacious and very clean when I got in. This suite had many things that other rooms do not (decent sized kitchen, a toaster, full size fridge, a second TV, sofa bed to name a few). Surrounding Area: Lots of food options within walking distance so you dont need to pay all those delivery fees associated with food delivery apps. McDonalds, Subway, Quesada, The Keg, Swiss Chalet, etc, etc are all a stones throw away. As well, the LCBO and Walmart are a short 2-3 minute drive away. The surrounding area is very safe. Breakfast: The breakfast rules for most hotels have changed post COVID. At Element you pick what you want and the staff put it in a bag for you and you eat in your room. Breakfast had a diverse selection, which was good. Overall, this was a good place to stay and I wouldnt mind a return trip.
This was the turn around part of my trip ... I was new to a big city, came for a family vacation and was having a horrible time navigating around and such a terrible time finding help... as soon as I arrived at the hotel my kids and I were greeted promptly and friendly. The front desk made me feel welcome and went over and beyond trying to help me sort out other details of my trip; car rental for example. I was beyond grateful and very satisfied with the customer service. The hotel was clean, inviting, the complimentary breakfast was delicious, filling and great presentation. Overall, a very good experience and will definitely recommend the hotel and be a returning customer.
Stayed 3 nights in November 2021 for work. The room was comfortable, spacious but the furniture was starting to look a bit tired. It was irritating that there was no liquid dishsoap in the room to wash dishes -- available for purchase only. Have to present vaccination status in order to eat at the buffet for breakfast. Once shown, you're given a wristband. This wristband was never once checked. Decent variety of options at breakfast. Did not use the pool or gym. I found the bed and pillows to be quite comfortable. Very industrial/business-park like location. Close to TTC and IKEA, but LOTS of construction going on nearby and waking up to the backup noises of the trucks nearby at 5am was not a great way to start your day. Overall, I'd stay again if I had to as the location was convenient for where I had to be for my meetings, but there are other suite-type hotels nearby I'd look into as well that have maybe been a bit better cared for and isn't currently in the middle of a construction site.
The staff was great - friendly and upbeat; however their enthusiasm cannot make up for the old and dingy feel to the property. Let me give on example.... the work out room.... there was an exercise bike an elliptical and two treadmills - so four pieces of equipment in total... none of them were in good working order... the bike had pedal straps broken which made that useless and then the wheel inside gave up so you could not pedal at all.... the two treadmills? one had a non working TV and the other had broken buttons along the console. All fixable but the owner is not putting any money into the property. There was nothing newer i saw my whole stay. I have stayed in other Hilton Garden Inns and all have been much nicer... This place needs to invest in cleaning and fixing things stat!!!!
We stayed at this hotel with our two teen boys in August 2021. The purpose of our trip was visiting Canada’s Wonderland and the main reason for choosing this hotel was it’s close location to there. During check in and our stay the staff was not very friendly. They were not rude but not polite and smiling either. Breakfast was served in paper bags and was really (I don’t want to say disgusting) not edible. You can buy those low quality packed bakery products from any dollar store. Neither of us could eat it. Our room was not pleasant. I cannot say dirty but there was something about it. First of all it was very noisy. The fridge was working like a diesel engine. Secondly there was a different smell in the room we all (including the kids) had headaches. And thirdly there was something in the air we all woke up in the morning with a strange taste in our mouths. It s not cheaper than other hotel chains in the region and definitely I will recommend and not chose Monte Carlo inn again.
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