Very Good10 Reviews
0.69km from Mosquitos ParkWell we came here as a family for a one night stay... i only gave 2 stars as the hotel looks nice and is ib a good location. firstly we were charged for a half board stay without our knowledge or requesting this and were only informed of this 20 mins prior to dinner being over. Food was ok very minimal. However after returning to the hotel flatter being on the beach all day I notice an ant on the night stand... thinking it was only one I carrying on however once a sat on the bed I noticed another and then many more by the 27th and throughout the room. Can you believe when I went down to reception he informed me that it was only one ant so I shouldn't worry about it. He called the manager and she informed him to spray the beds with extra strong insect killer and refused to change our room once I stated that I would like to check it for ants first. When I asked if we could have a refund and go to a different hotel he got so angry that another member of staff had to call him down and refused our refund. Please only book through booking sites so if this happens you can get a refund and leave where there is 1 ant there are hundreds and they are throughout the room and in the bed. Very disappointed in how this was dealt with.