Was initially impressed by the room... until I put my things onto the bedside table and I brushed pass a stain on it. Window was also slightly dirty.
If it's any consolation to the housekeepers, I do think that they have a lot to do, so maybe they had to clean quickly and efficiently.
Next, I booked a packaged room with dining credits and was initially told to pay service charge despite ordering takeaway. Thankfully, the Manager waived it. Prior to this, I had checked with the restaurant involved and was told that all transactions involving hotel dining credits had service charge regardless of dine-in/takeaway.
We were subsequently offered an upgrade to a room with the view of Marina Bay. Prior, I should have asked the hotel when they would take us to the new room, because we ended up waiting idly for quite some time in the non-upgraded room, which was rather annoying because we could have made better use of the time to do other stuff (Instead of waiting). By then my hotel partner and I were just blaming each other for agreeing to the upgrade, which sort of ruined the day.
The upgraded room had a very nice view, but it did show some signs of age. The gadget to adjust the bathtub plug looked like it was falling off. By then, I was just too tired and frustrated and didn't want any more interruptions, so I let it pass. At least it didn't fall off during my stay.
On the whole, I do like the hotel and the atmosphere, but i feel that the quality check (QC) could be improved upon to minimize stay disruption
Our stay was overall quite pleasant as we got a free upgrade to the bay view room. Soon after, we discovered a bed bug on the bed and was switched to a new room at a higher tier(?) almost immediately. I was pleased by the staff's efficient response. There is no doubt their standard of service is very high. I am still perplexed at the presence of the bed bug though. Perhaps it is time they call in pest control as the situation could be way worse if the bed bug proceeds to bite their guests. I would visit again as I loved the view and interior decorations. Oh, and we had $200 dining credits as well, and I enjoyed the best lamb chop I have ever tasted in Singapore, with their in-room dining service.
The location was absolutely excellent! It was right in the heart of Boat Quay where you can step outside and immediately be surrounded by shops and restaurants along the waterway. The staff was very helpful and friendly. It was in a safe part of town so we felt comfortable walking around even during the nighttime. It's definitely a great deal if you're staying in Singapore and looking to save some money.
very disappointed and upset during our 2nd day stay onwards because the aircon wasn't working!! we adjusted the temperature to the lowest (16 degrees) and highest fan level but it was still so warm! you can feel the heat as you leave the room and even in the lift. but ironically the hotel lobby wasn't affected - in fact it was very cold! we kept calling up the concierge and all they did was apologised and told us that they would check with the aircon technicians but nobody came back to us regarding this ridiculous aircon maintenance that was going on. yes there was a memo written - we found it in the suite after we checked in. but so appalled that we weren't informed prior to checking in. we had guests and babies in the suite, it was just so warm. we had to ask for 2 fans and guess what, 1 of the fan couldn't oscillate! seriously.. i purposely chose to have my daughter's birthday party in the biggest suite because we love how spacious and comfortable it is yet it was an unpleasant experience with no aircon!
Worst check in experience of my life! You will be welcomed in a narrow staircase. Was asked to produce a passport eventhough I’m a Singapore resident. They claimed that they sent an email about this but I didn’t receive it. (None received in the spam emails too) Too many procedures to click on their app to check in. Need to upload passport, take a photo thru their app and enter card details. The best part is they will ask for a $300 deposit! Been on many hotels locally and overseas and this is the steepest amount I’ve ever been asked. Despite all these extra steps, not even a single table to place your stuff exist.
I know it’s not the staffs’ fault. They were trying their best to be accommodating. This is a sytem issue and I think it’s best the management take a look on their process to make the check in more seamless in the future.
The room is small. Just nice if you only intend to sleep. Room 309 door has issues with the lock. It doesn’t automatically lock when closed. Was told by staff to bang the door to make the lock latch. Need to push very hard to open later on. No toothpaste, toothbrush and usual toiletries kit provided in other hotels. Towels, shampoo and body wash provided.
Includes iron/ironing board, mini fridge, microwave, bread toaster and kettle. Cutleries and mini cooking equipment available all under the sink.
Laundry soap and washing machine is free to use.
Basically tried this property because of the location. Many restaurants open until 11pm nearby. Very near The Central and Clarke Quay MRT.
Very clean, convenient, stay for one night experience, in case of emergency. The transportation is convenient, the public bathing is average, it does not affect the rest, the sound insulation is good, I can't find it, the hotel can be used for temporary emergency
Service at MO was generally very good, the room was very comfortable and the hotel was very generous , providing an alcoholic drink and birthday cake for a birthday celebration. Also, they were extremely kind to give a substantial late checkout .
Breakfast was very nice and there was a wide selection of food to choose from. Staff at Melt Cafe very attentive, especially Nancy , who remembered a request that I made during breakfast when I went down to buy cake in the afternoon. However one of the coinceirge staff was not very good and gave the feeling that he didn't enjoy his job/his heart wasn't at work. 心不在焉 .
Cycle4more package was nice. Had an enjoyable time cycling around the marina bay area.
Will most likely be back if the price is within my limits. I feel that their service is better than some others like Hilton/Jen, particularly in terms of service recovery. Just my personal feel.
I thought some of their deco (eg the statues) outside the lifts were very calming and comforting/reflective
Very convenient location in historic civic district. MRT Stations are within walking distance. Food and drink shops everywhere around the hostel. Staff are friendly and probably one of few hostels that are family friendly
A perfect three days two nights stay with my boyfriend at Park Royal. I especially like the swimming pool and the lobby design. The room is very clean and well designed. Wooden floor is nice and we have a little balcony in the room. Room size is big as well as the bathroom. There is a bathtub and it’s not bad. Night time swimming pool is very nice.
everything is great, bed and pillows are comfortable— cleaners are very friendly and sweet, but it’s absolutely horrible to get a cab / grab home at 12/1am because all the prices go up for such a remote location and there are no more night buses there 😥
other than that toilets are clean too, aircon is cold— netflix cannot connect to the tv so please check
AMAZING PLACE HIDDEN IN CENTRAL DISTRICT!!! WAS so surprised by the hidden gems in this place over here. They have almost 4 stars hospitality services. Have everything you need in hotel. The place is very huge and spacious compare to other chinatown hotel. You feel safe and secure over here. Just that the price is quite high so advice to book a advance date before if you cannot afford the price. Absolutely love this place!
The decoration is very old and has some smell. You need to let the smell go in every day; the hygiene is quite clean; the sound of the air conditioner is a window machine, and the sound is relatively loud: the quilt is a layer of cloth, and there is a separate thin blanket; the location is in a pedestrian street, taxi It’s not very convenient. Many drivers don’t know it. There are subways and buses nearby. In general, the traffic is convenient; there are shopping places such as bugis around; the service is good; breakfast is relatively simple, and there is a Yabo Center nearby that is good for eating; Sim Lim Square nearby It is said that the water is deep, so please be cautious when shopping; there are no dental appliances, there are fewer charging ports, and no water is provided.
The check in was very smooth. The location is great as it’s linked to Raffles City shopping mall and walking distance to City Hall MRT station. The room was spacious and there’s a balcony. Unfortunately the hotel don’t provide complimentary parking.
Nightmare. Avoid this place at all costs. Worst hostel I've ever stayed in. It's filthy, squalid, and shockingly bad. I have reported the hostel to the Singapore health authorities, and have followed up on the report. I hope that Singapore government shuts it down. It's beyond scary. It is by far the filthiest hostel I have ever stayed in. The common facilities are disgusting. The urinals are broken and covered in plastic bags. The floors and surfaces were filthy with brown or black sticky substances and mold. The sink was clogged. The male washroom door was perpetually held open with a string cord so that some guests could dry their clothes, thereby violating any sense modesty of those using the showers as well as women passing by the door. The soap dispensers are broken. There was a pile of vomit on the table which was left overnight. There were guests / squatters sleeping on each of the couches throughout the hostel; I saw at least 4 squatters. The room itself had a leaky aircon pipe which dripped ice water on me as I tried to sleep. There were used bandaids wedged into the shower and a used rusty razor blade shoved into the shower's water heater. The hostel attracted the worst people, and most inconsiderate roommates. I've been hosteling for over 20 years and it's almost always been a positive experience. This was the hostel from hell. I hope Singapore health department does the right thing and shuts this down.
Location is good for no lack of food. Near coffee shops, hawker centres and shopping mall(bugis). Have many selection and varieties of local food.
Amenities not so fantastic. Bare minimum and there is no in-house slippers. Only have body towels.Shower area is very small, enough to house a 70 kg adult COMFORTABLY. Air con control is of the old type,non digital. 4 pillows and quite comfy plus mattress is quite firm. Only minus point is that side table is quite far from the bed on one side. The mini sofa is not for lying. Awkward shape (see photo with bag). Though many TV channels, very old shows like Harrison Ford in Indiana Jones and the Net by Sandra bullock. has Chinese language channels and local ones
HDB blocks are very close by so need to draw curtains for more privacy.
No water heater as hot water is from roof top tank. Have to wait for hot water to come on after switching on like 5 minutes.
Reception staff was very polite and chirpy when we checked in. Staff name is Xiao Xuan and she gave us extra room cards when we requested. Didnt spend too long at the counter as she was efficient. Great service!
The moment we drove into the basement carpark, we knew it would be an amazing staycation. We parked next to their iconic vintage rolls royce.
Check in was seamless, although their customary welcome drink was absent. No more welcome drink?
During our stay, we enjoyed the quiet and less crowded swimming pool. (as compared to the crazy crowd at other hotels). Breakfast and evening canapés were good as well. We absolutely enjoyed the complimentary snacks and drinks throughout the day as well.
Service was top-notched - friendly staff who made us feel at home.
We have been to countless staycations, and Barracks Hotel is definitely ranked 1st. Will be back again.
As an Ascott group member, there are decent expectations of an Ascott experience in all the properties in which I had once stayed (Ascott, Somerset, Citadines). Citadines Rocher (recently opened in 2020) was one of my top choices in having a local staycation because of its location and price range. However, it was an overall disappointing experience, and here’s why: 1. No daily housekeeping service 2. Our bathroom door could not close. It was completely off the ledge. 3. Reception is busy all the time. Phone calls are often not answered 4. This hotel was most probably a designated hotel used for both Malaysian citizens who were unable to return home due to locked borders, as well as returning Singaporeans to serve their mandatory 14-day Stay-Home Notice (SHN). There were confirmed COVID-19 cases within my period of stay. We were notified by a letter from the management. The least the management could do was to provide a mask or sanitizers to guests. We also chanced upon 2 medical workers fully donned in PPE escorted a guest to the ambulance. Scary stuff. 5. We took our own trash out of the room since day 1 of check-in. It was not cleared even upon checking out. Dear Citadines Rocher, please review your services. I had absolute faith and would like to continue giving my support to Ascott despite this awful stay.
Though it is a Co living space, the convenience and comfort is no less than a hotel. Love the design and privacy given. Very new and located very very near to the MRT, there are many food and dining choices here too. The guests are also very well behaved, no rowdy. The swimming pool, gym are perfect for sporting people. Must mention the kitchen with all the utensils provided. I love the outdoor space here too. Room is very nice with high ceiling, the bath water pressure is good ,and heater is strong too. Definitely recommend!
My first stay in YWCA Fort Canning. Located in the quiet side within close vicinity of Orchard Rd and quite close to the National Museum, Methodist Church, Fort Canning Park etc. Parking is free but needs to get the parking voucher at the reception area. Only 1 person at the Reception to handle all the check-in and check-out but he is quite efficient and very polite. The family room is spacious and clean, has basic amenities and comfortable beds. The toilet has bidet which is one of the key reasons for our choice as this is not found in many other hotels, including the premium ones. We had an issue with the noisy air-cond due to faulty motor which was replaced within 2 hrs w hile we were out for dinner. We like the responsiveness of the staff. Overall, we had a pleasant stay at YWCA Fort Canning.
Located right next to a bus stop and a 5-minute walk from a MRT station, this budget hotel screams value. Two restaurants right at the ground floor of the premises and a very famous Indian restaurant (A2B) within 3 minutes walk away, good food is very close by. Mustafa centra is a 5-minute walk. A no-frills, impeccably clean hotel in a great location - excellent value for money. We stayed there for 9 nights and every morning the cleaning team was prompt to leave our room blushing clean. My request for extra towels were immediately taken care of and seen through all 9 days. 24-hour hot water and air-conditioning were top-notch. Special shout-out to Ms Pam and Richard at the front desk who gave us wonderful tips about their country and made us feel right at home. The room cleaning persons (sorry, I missed taking their names) did a fabulous job every single day! I was travelling with 2 young kids and had requested a room on a higher floor with a double bed. They were able to accommodate me on their 7th floor (not noisy at night) but could provide me with only twin beds. This was a minor blip in the otherwise exceptional service provided my the hotel. Rooms near the lift tend to be a bit noisy throughout the day. Room # 710 was great - 7th floor and far from the lift. I'd recommend this place again to anyone looking for a no-frills budget hotel in a great location.
Clean.. comfort... water preassure is very good.😋. Room is quite spacious... if you travel with a family like me and on budget... this is my kind of place... will come here again and next time i will extra comforter.
Forgot to bring charger, they're able to borrow me. Hotel staff quite friendly, they're willing to help me to collect my grab food and send it to my room. Thanks for your help and service, I appreciate it.
I'm really not satisfied with their service, keep waiting and waiting, I stay 3days 2nights,wasted my time alot,when I request for makeup room ,I wait for around 5hours,keep calling front desk only answer will follow up,also cut my phone very fast yet I'm haven't finish my talk, at last still nobody coming over,haiz,until I going down chat with the another front desk only doing something ~~
Anyway Breakfast are great 👍
Ya that is true according to my wording if you dont have any other option then you can stay here othere please avoid. i stayed here for 1 night, but almost not comfertable, before i checked in a room when i layed down on my bed, it is keep on moving i asked to change my room and they did it but the room is not same like before but bed still moving some time. the cleanness of also not up to the mark. and they charged for wifi to heard, i was socked and the funny things is that you can use only one device with one password so you you would like to use aother device you have to buy another password. thats all ok but still after paying the wifi is not woking good. staff also lalking bit rude. At last for me sorry to say but not value for money. will never back with this property.
~ Cosy room with various different TV channels
~ Only 2 halal hot food w/o cross-mixing options available: brown rice porridge with condiments & baked beans, the rest will be bread, cereal, raisins, dried apricot, salad, pastries, fruits & yoghurt during breakfast
~ Shuttle to Orchard available during weekdays
~ Bus stop is just a few steps outside the entrance
Pros: Our staycation started on a good note as the service was good from the minute of check in. The Front Desk staff was friendly and was patient with our enquiry. The cute tiger plush made my girls happy. We requested for an extra bed and it came within 30 minutes. As we have 4 pax in the room, we requested for extra bath towels and the Housekeeping team promptly delivered not only the towels but extra bottles of drinking water and lotus biscuits.
Cons: The water tap at the bath was so tight, so difficult to turn off. Can certainly do with more food choices for in- room dining. If only the pool has slides, else it's quite boring for children.
I booked the wrong location and date and named to get the staff to change it for me. I did not stay at this branch, but moved to the Chinatown branch.
The whole hotel smells good.
The room is basic, the shared bathroom is ok, not fantastic clean. It is ok for solo travellers who want a private space. There is Netflix on TV. Walls are a little thin. Nice to have self-check in.
Well located, really nice staff for everything, including informations. Bed was comfortable, good shower, breakfast simple but ok. The 2 biggest problems are the travellers who don't respect the sharing room after 23h00 (need a corfu or to be advise) and the room on the street side with a restaurant open 24/24, are to to noisy. You just get little sleep. Coming from Airport, with MRT get off at Jelan Besar exit B, turn right, walk to Dickson Road. To take the bus via Malaysia, walk via Jelan Besar, turn left and right on Weld Road, it will be on your right (3.5MYR)
The location is abit outskirt of orchard road. However the hotel did provides free shuttle service on half an hour interval to orchard area. Rooms are clean, and newly renovated as the hotel is new. The buffet breakfast is normal. But they do service quality premium coffee and teas. I was v surprise that there are no toast breads and pancakes/waffles provided for their breakfast spread. Breakfast serving is more catered for Asian where there are noodle soups and dim sums such as buns and lotus glutinous rice. The hotel has put all guests from Novotel and Mercure in the same restaurant for breakfast where it sometimes gets v crowded especially at peak hours between 8-9am. So be early for your breakfast if you do not want to wait for a table. It seems like both hotel guests get the same amenities such as accessible to infinity pool @ Novotel tower except with different room’s category. Where I think previously, Mercure guests are not allowed to do so. As both hotel charged at different room rates, I think it is a little unfair for people who stays in Novotel as both Novotel and Mercure are at different class of hotel categories.
Superb location just 5mins walk from clarke quay mrt station. The staffs are very friendly and many nice dinning restaurants around. Recommend to try the food at Alco Vault just beside the hotel. Their food are really delicious.
This was an overnight stay and we (two mature aged Australian couples) arrived from India very early on the first day (around 7.25 am). The hotel staff allowed us to check in very early. There were two couples and two people were unwell. So if we had needed to sit around for many hours awaiting a room it would have been painful. But the hotel counter staff said ”It is very early but we are flexible here and we will try to get your rooms ready ASAP”. One couple were in their room by about 8.30am and we got ours about 9.45am. This was excellent service and above and beyond normal expectations. The rooms are small but everything works: clean, nice bathroom, air-con, comfy beds, safe, tea making facilities, hairdryer, Wifi etc....all inclusive and working well. Very pleased and we would definitely recommend this hotel to anyone on an overnight stay or a short stay in Singapore and not wanting to spend a fortune on expensive hotels. They ring taxis for you and the cost to the airport was only about $10AUD.
The check in is slow on that day cause that white shirt lady take time to check our detail even I aready paid online booking and request a higher floor and connection room for 2 but after by 2pm check in she given us a family of 4 2 room is not connected and we found difficult in taking our shower or daily use need to call or press bell to look for item.
The morning breakfast on Sunday is good and delicious and the part time Chinese lady is hard working and good service to attend us.
Had a great time staying here for three nights during an extended trip to Singapore. Each cubicle is spacious enough that you won't feel too cramped and the bathrooms were extremely clean and well-kept. Location is a 5 minute walk from one of the MRT stations (Bendemeer I think) and there is a 7-11 and other conveniences right across the street. Extremely well-kept common area and the wifi was very good. Overall enjoyed it and would no doubt choose it again if I end up in the Lion City in the near future.
The overall feeling is very small, the carpet is very damp, and there is no mineral water provided. The bathing place is in the bathtub. I don't like the layout of the room very much. I should have stayed here once and would not want to live again, but the lady at the front desk is worthy of praise. good service attitude
Location is good, conveniently located near Jurong East MRT station and bus interchange. There are also three shopping malls nearby. Convenient for shopping and many food choices. With a few fast food places and donki which operates for 24 hours, a blessing for foodies!
Room is also clean and spacious, would be better if there could be an additional chair and small coffee table.
The self-check in kiosk not that user friendly though, many room for improvement.
Very good for traveler 🧳
Near many transportation.. It is recommended that it is clean and close to the bus and train.
Close to many food centers Say it's pretty good.
It's easy to travel anywhere.
Brought my parents for one day staycation. I decided a place where we hardly go to have that away from home feel. We stay Jurong West. There are many choices near Arcadia but it was Arcadia family room (with window) that attracted me. However, was disappointed as the reception informed that there only 1 of such room and was taken. Felt cheated and that the money was not well spent.
If you love to read in a breezy, quiet and serene place, then Club room in Oasia Hotel Downtown is definitely the place to be in! Awesome services from the staff working at the front desk and club lounge. Really appreciate their attention. Good location. Train station and supermarket are just nearby. Probably the only minus point is the variety of food in the lounge. Hoping that they will add more in time to come!
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