3.51km from New Taraval CafeDriving through San Francisco in my way home I decided to stay at Stanyan Park for the night. I found the hotel clean, the room was basic in terms of amenities but nice enough, and the location was perfect. The front desk staff were all amazing at all points of contact; during and after my stay. I left my toiletry bag in the bathroom and didn’t discover this until I arrived home in San Diego. I panicked, my toiletry bag had several medications that were not only VERY expensive, but mediation that MUST be taken daily. I immediately called the hotel and they informed me that it was located and that once I arranged for shipping they would send it out right away. Of course I arranged with Fedex for shipping, confirmed with the desk agent that she had received the shipping label and was told it would be sent right away. The next day I noticed that the packages had not been received by Fedex yet, so I called the hotel again and was told the GM had taken it home with him and was dropping it off to be shipped. Over the next 3 days I waited for it to arrive per my email, but Fedex hadn’t actually received the package yet. I called on Monday morning asking to speak with the GM, who was not in yet. I again pressed the urgency of the issue about getting my bag. I went as far as having to say “this is my health and should not be treated so casually”. It wasn’t until that phone call that the GM then took my bag to Fedex...adding another 3 days to my wait. I NEVER received a call from the GM, and have only received an apology from the desk agents. I am a hotel GM and have been for many years (Marriott properties and a luxury resort) and I’m honestly blown away by his lack of urgency and follow through. All he needed to do was drop the package off. Instead I had to call 2 times to get it done and then borrow medication from friends to get by until it arrives. The desk staff are the only reason this isn’t a 1 start review. Seriously poor leadership.