0.17km from New York Marriott MarquisFirst impressions were positive - nice cool quiet lobby, seated check in and friendly staff. Despite my 11.30 am arrival, I was quickly checked in, but not before being informed that I was liable for a further USD 34 "facility fee" which included cocktail hour, continental breakfast and Wi-Fi. This practice is a new and unfortunate way for hotels to charge customers extra while avoiding adding to the room rate. My fault for not having read the fine print, however, in this day and age when ALL hotels offer free WiFi, to say that it's covered by the facility fee is simply disingenuous. Further, in a city like New York with its plentiful dining options, charging guests for breakfast is simply a way of forcing customers to pay for a service which otherwise would not be required.
I arrived at my room (721) to be greeted by a strong body odour which is common to Indian people. Air-conditioning was noisy and rattling, but I chose to ignore this as the hotel is clearly quite old, as evidenced by the retro fitting of the bathroom and the bedroom furniture and fittings. To be fair, the room (an entry-level "Premier Queen") was very spacious, with a 2 seater sofa beside the floor-to-ceiling windows and a queen-sized bed. Wifi was free and fast.
I rang the Operator to ask a few questions and was addressed as "buddy", which I felt to be overly casual and inappropriate. On another occasion, one of the female recepionists was chewing gum openly when on duty - again, I wonder about the training and professional standards.
The continental breakfast "included" in the above-mentioned facility fee was acceptable in terms of variety and quality, if one could find a seat. The facility comprised several sofas groupted around low coffee tables, and several high-top tables and chairs. The seating capacity was clearly inadequate, judging by the queue of guests waiting for seats.
For the price paid, I cannot complaint about the value, but I would not return to this property until a refurbishment has taken place.