0.55km from Oldmasters MuseumIncredibly well placed hotel. Right in the center of Brussels, everything is accessible on foot.
Spacious room, nice and clean bathroom despite the toilet wedged between a wall and a sink. (Do not abuse fries and waffles otherwise you will spend more)
The hotel has a huge advantage. However the big problem with this hotel is the service.
The service is deplorable, frosty welcome, no smile, hello tear off, no please, no thanks ... the polite expressions are all forgotten.
Upon arrival, I was asked for a bank card and identity card, ok I give. White is palpable in the room. Then I ask him why he enters my card numbers because I had everything on the internet, he spontaneously replied "Beh for the deposit". No worries, this is understandable, however, he could just tell us, and also give us the amount that was going to be blocked, which I only saw because I looked on the TPE ... very little shopping again .
We encountered two fairly basic problems. We ran out of toilet paper, so I ask the receptionist if he can give it to us, the answer was "Abon? Oh well I am amazed. Wait, I'll see if I can find that for you. ”
Very surprised by this reflection, we had the impression of having stolen toilet paper, we left empty-handed, toilet paper in hand. In addition we asked 3 times to 3 different employees to change a bulb that no longer worked in our room, something that was never done despite staying 3 nights. Very disappointed by this considerable lack of service / politeness for a four star ...
Too bad because this hotel has great potential.
Ps: I'm still waiting for my billing email.