Very Good10 Reviews
0.63km from Osteria TittiWe didn't have particular high expectations for our visit to Casa di Osio. This stemed from our original booking whereby we were unintentionally charged twice and upon requesting a refund and chasing this up it took nearly 2 months for the refund to occur, even with the help of hostelworld whom we made the booking through. We followed every instruction by emailing 2 days before we arrived with our expected time of arrival into Siena and on the day we arrived 5 minutes after this. However, upon arrival at the b&b no-one was there. In the key secure box there was not a key with our name on it as it said there would be and reception was shut. The only people who were present were some builders working on one of the rooms. Under there instruction we decided to wait and in the mean time rang and texted the number we had been given on the booking information only to find the number was incorrect. We also emailed and received no reply to those either. After 30 minutes one builder took pity on us and rang the owners, and subsequently the builder let us in telling us the owner was 20 minutes away. After waiting over an hour we decided to go and explore Siena (a beautiful place). Upon relaxing in our room at around 5pm later that afternoon (we arrived at 11.50am) the owner eventually showed up. When I asked what time breakfast was she replied that our room didn't include breakfast which came as a surprise to us, especially as it is advertised as a B&B. Looking at the small print it does state that only standard rooms receive breakfast and the basic room we were staying in did not, but we didn't feel this was particularly clear on booking. To their credit we were provided with free use of the kitchenette which was much appreciated and a pleasant surprise. All in all, it is safe to say we felt rather neglected during our stay. On the basis of the above things, being supplied with only 1 toilet roll and no spares and so having to purchase our own, just made things worse. In all honesty I wonder that they just weren't expecting us, as another group of people seemed to get a very different reception. The actual room and general facilities were brilliant, as was the location, hence the 3 stars. We are aware that the more that went wrong, the more frustrated we became, but heed warning from this review before you decide to book.