Very Good10 Reviews
0.79km from Parchetto Villaggio ViolinoThis hotel was fantastic for our weekend bachelorette party in Brescia. The staff could not have been more helpful! We had a very long delay before arriving and the hotel restaurant was closed so they allowed us to get a take away providing all plates and cutlery and a seating area. They helped us to book alternative restaurants and communicate with the taxi companies going above and beyond expectations to ensure our group of 12 had everything we needed. Amazing customer service. Our only complaint would be regarding the pool which is run by another company who own the restaurant. The pool was lovely but is often closed for private events which go on quite late with loud music though having noted a previous review we had contacted the hotel and found out in advance that the pool and restaurant would be closed for one day of our 3. The day we arranged to be at the pool was slightly marred by another man who was very unpleasant and argumentative throughout coming over and stating a lot of rules he felt we should be following (having among his own group smashed a glass, some of which landed in the pool and was never retrieved). He was rather aggressive and kept telling us we shouldn’t be there if we didn’t speak Italian. He insisted on checking whenever we had a drink that we were using plastic glasses and generally patrolling the pool making unpleasant comments and shouting. We tried to ask him what it was he wanted to stop and happily deflated a beach ball he objected to but this had little effect on his persistent interruptions. Upon complaining to the hotel they thought he might be the pool manager however when they described the man and came to see who we were complaining about he said he was not a staff member. The pool was closed early by the staff who were equally frustrated at the man barking orders to them about whether they should serve us or let us use their facilities. This made our experience in the pool rather frustrating however when we spent our last day there we had no problems at all and the staff where really pleasant. Overall I would recommend the hotel with reservations about the pool and restaurant which I would advise to check availability in advance to ensure the facilities are available.