Very Good10 Reviews
1.11km from Place de jeux Edmond-de-ReynierOne night leisure stay during a weekend in Neuchatel. We had real issues prior to arrival with this hotel though, in fairness, the hotel was actually alot better than expected. Good points - location- excellent- on the lake, just a few minutes walk from the old town, several bus stops, the Bridge of the Passerelle, the harbour... - staff- mostly great. Elodie and Yhasmin (reception), and Laurent (Bar manager)- are absolute professionals, at the top of their game. The care displayed whilst maintaining medicines for us was really appreciated. - rooms- spacious and clean. - views- excellent. see the attached pic. In this sense, the hotel was very modest as it stated this room was just a "partial lake view"! - terrace bar- large selection of wine. A lovely place to just chill and watch the world go by. Not so good points- - 'Bid your price' system when booking a stay- the discounts offered are, ultimately, incredibly small and disappointing. Get rid of this system- it wastes the time of potential hotel guests. The prices offered on the hotel website can easily be beaten by looking online, despite the 'best price guarantee' stated. - Value- even in comparison to other 5-stars hotel in Switzerland, this place has high prices. - One member of reception staff- obviously needs more training. She did not know where local sights of interest were located. She also failed to take ownership of issues, e.g. when we had an issue with the bar, she refused to do anything stating, "I do not work for the hotel restaurant". - Room refurb badly needed- wooden furniture in our room looked dated and was obviously worn. Also, the bathroom needed a good clean as, for example, there were large brown stains on white bathroom tiles. - Communication- nearly every email or call made took atelast one day to get a response, often the hotel had to be chased for a reply. - Covid 19- even when asked specifically about their COVID safety measures, the answer given was very vague and nebulous. Not comforting or re-assuring.