Very Good10 Reviews
1.88km from Poiano RistoranteJust back from a week at this 100% 3 star hotel. Good points....great position off the main street, ok staff (mostly), great pool, quality reception area, clean bedroom, quiet to rear of hotel, good early morning packed breakfast, good outdoor seating area and in the bedroom the best air con ever, totally unusual for Italy. Bad points...a standard room places you in the old area of the hotel and in a really dated dining room, dreary yellow lighting, 70's style floor tiles and totally at odds to the other modern other dining room, bedroom had mostly mismatched and scratched old furniture and not one picture on the again dreary walls and only 2 pillows for a double bed and a miserable view over a poor grass area, useless hairdryer a common issue at this hotel food was either ok or boring and really poorly presented even for a 3 star (little is fresh it seems) and it's mainly this that pulls down the hotel, dreadful entertainment from 1-2 person "bands" really just a karaoke and the Friday night "gala" set Italian "inspired" meal is a joke! Staff argued with me that they couldn't change a signed-for drinks order for an error in their waiting service, and the killer was we were charged £12 plus, for a small box of earrings to be posted to the UK after being left in error in the room. I was stunned that they couldn't show a modicum of customer care and use their petty cash.....anyone I've spoken to have been amazed by this.The hotel receptionist used the excuse that it was in the hands of a delivery company (pass the buck attitude), and a bad taste left in the mouth.....we'd paid £1650 all in for the half board week for two. Visit Garda, you'll love it as a hub for the lake, but base yourself somewhere else! I have lots of photos of the lake towns etc but NONE of this hotel....says it all!