Because the family traveled with a mouth, an apartment-style suite was specifically designed to take care of the elderly, and the children can also move in. The room was scheduled in advance in March.
Unlike most hotels, the order here cannot be changed. Such a proud clause is okay. When we checked in, we were told that we could not find the order. An old man was waiting in the lobby and Ctrip helped coordinate. Forty minutes later, the hotel told me that the order was found, but the check-in date was four days later. . . So Ctrip helped to coordinate again, it was another half an hour, the hotel informed that it was a problem with the hotel system, and my order was normal. I thought it was okay, I didn't expect the person in charge of the hotel to say. . . The rooms we booked are no longer available, they are full, and we need to downgrade and refund. I suggested that if the room is full on the day, can I change it the next day, can I stay one night? The person in charge of the hotel said no, because they were already full. We waited from six to eight o'clock. It was impossible at night to go out to find the hotel. I was ready to compromise, and then a scene of dog blood happened. Several passengers checked in next to me. It was me who checked in. Reservation type. I said the house was full the minute before, and someone checked in the minute later, it was really piapia. The lies of the person in charge of the hotel were unacceptable. Why did I book early and check in early, but it was us who needed to accept the downgrade refund? Orders that cannot be changed, and the customer still has to bear the mistake of the hotel? What is the reason for this?
Later, after the coordination of Ctrip, the hotel finally let us stay in the originally booked room type. After waiting for two and a half hours, the hotel gave away a breakfast voucher, but this way of handling the problem was unacceptable. Here we need to praise the staff of Ctrip and try their best to help coordinate. If it is booked from a small agent, maybe the result will be different today.
Seriously speaking, the room itself was ok, but it was not as big as expected, and the activity was still cramped. There are washing machines with dryers, bathtubs, and executive suites with night views of Namba. Conveniently located next to the Windy Church Yoshinoya, Takashimaya and Nankai Kintetsu are next to it. If it is not the oolong when you check in, maybe you will come again next time. This is truly an unforgettable experience, irresponsible handling and oolong system.