Very Good10 Reviews
0.07km from Restaurante Triana Sitges SL.I stayed here 2 years ago, I reviewed it at the time all fine, nice basic hotel some great features. Used credit card for all bills. Looked online on a well known booking website in December 2019- hotel was already full so I ended up booking another hotel in Sitges same dates. No El Cid booking made. Last weekend my credit card called me to say that I had been charged 85e from the hotel. I have no record of a booking with them, checked all emails, the booking website, nothing. Nothing at all. Called hotel and they were immediately un-helpful- they don't deal with bookings- it was a Friday night so the booking office would be open Monday. My credit card took it all seriously and are processing it as fraud. If they had not called me I would have paid 85e x 5 for a booking that was searched for, but never completed. If I had made the booking and forgotten about it i would accept the blame, but a very strange situation for me indeed! The booking website were unhelpful too. I assume that the hotel is indeed not busy this summer and for some reason decided to charge me !