0.16km from Seow Choon Hua RestaurantMixed feeling about recent stay which was meant for my birthday celebration (actual day on the day of check-out) and the kids for staying home for so long due to covid-19 situation. Not sure if it’s because we booked the room under promo that I don’t feel the service of being in club deluxe. Check-in staff didn’t give us us a positive vibe. She started to tell us that occupancy rate daily is 90% and it is tough on their housekeeping staff to keep up and our room was not ready when we checked in. She told us that some customers had to wait till 7-8pm before their room was ready (gave us a scare) and when I tried to request for late check out (since checkout is on my birthday itself) I was informed that they will assess each case on a case to case basis and if my room was ready late they will extend accordingly. It was all good cause in the end I managed to get the room close to 3pm and could secure a slot at the swimming pool shortly after checking in. Was not really informed what the club benefits included or where breakfast is.
We still enjoyed the stay cause the room was nice, my kids really enjoyed that we got to swim for all three days of our stay. No body really told us what time to check out. One staff said 12pm, one said 1pm so we stayed till 1pm. No special arrangement for birthday.
Food for breakfast was quite good just and staff seemed to be overwhelmed to serve diners. Like the deco in ginger though.
The evening cocktail meals were decent. Think it was good that there was e-concierge and bookings can be made via the app.
I would return and book deluxe club again if there is more personal touch in terms of service.
Otherwise just want to say keep going despite the pandemic! Thanks for working hard and continuing to serve the mainly the local visitors.