Very Good5 Reviews
0.37km from Shutei Juraku KandaI am writing my first TripAdvisor review ever. I was a hotel management for some big names and am a frequent traveler now, especially to Japan (at least 4-6times a year). I have to say I hated to write bad reviews and voicing any hospitality publicly, but this time I think I should. This hotel looks chill and new, location is fair (it’s pretty close to Akiba JR station the Yamamote line, convenient to most overseas tourist.) But this hotel definitely lack the flexibility and hospitality, at least not hospitable as general Japan hotel/hostels/B&B I stayed at, and of coz not to mention international hotels/inn level. Here’s the reason I said so, I will give you a full story in point and as fair as possible for future visitors consideration: - I have a non-refundable prepaid booking via booking.com (yes, I am totally aware of the booking T&Cs) - Typhoon Hagibis is forecasted to hit Japan. It the strongest typhoon hitting Japan in past 60+years. - Japan government and airlines announced to shut down major rails and airports, including Haneda and Narita (the two major Tokyo airports). - Only JAL and ANA cancelled total 1100 flights to/from Tokyo. - Some major sport event including F1 and Rugby World Cup are postponed. - Most major Japan cities, or at least Tokyo, is pretty much sealed to prepare for the typhoon. - I am traveling with ANA from Vancouver, and only have 2 direct flights to Tokyo daily. Both cancelled. - In such condition, I requested the hotel to cancel my booking. So that I don’t waste my room nights and the hotel room can serve other guests who are stuck in Tokyo due to the typhoon. - Hotel rejected regardless me providing air tickets and flight information. So, I understand it’s non-refundable and prepaid. But the typhoon sealed Tokyo that I couldn’t go no matter much I want to travel to. The hotel doesn’t seem to run by or own by Japanese, the hospitality level is just totally different (I am sure due to my background). And it’s not like a language and communication problem, as the English they use in their email is not the English in typical Japanese hotels. So, all in all, here’s my conclusions for your own consideration, - this place seems nice and neat - the location is fairly good. - no comments to the hospitality of on site staff (since i wouldn’t make it to Japan) - hotel management lacked the flexibility and hospitality to handle guests’ requests. Advice to the management and owner of the hotel. Please don’t try to rip off your guests. You should have considered to allow cancellation in such occasion, and use the cancelled rooms accommodate those who are stuck needing a room in Japan now.