Hotels Near Silky O'Sullivan'S

Hotels Near Silky O'Sullivan'S In Memphis

4.1/5Very Good10 Reviews
0.07km from downtown
I've been to this hotel 3 times over the last year. Every time I check in, I'm welcomed by the friendly staff. During my most current trip, I ordered room service for the first time. Yolanda took my order perfectly and Angel delivered my food perfectly - she went above and beyond during our transaction. The team here is so accommodating and does everything with a smile. I travel too much, but if I had a place I actually look forward to staying at, it is The Westin Beale Street. I'll be back.
FromUS$196
4/5Very Good12 Reviews
0.09km from downtown
Not a relaxing quiet hotel. The noise from 11pm-3:00am is bothersome if your not partying with the rest of the hotel guests. Had to call front desk both nights because of noise.
FromUS$152
5/5Perfect11 Reviews
0.33km from downtown
We had a lovely stay! Location was excellent, the staff was very helpful and everything was very clean. Would definitely stay here again!
FromUS$144
4.4/5Excellent25 Reviews
0.36km from downtown
I spent 7 nights here and had to run WebEx and video sessions in my room each day for work. The property is very clean and Airy. Good security patrolling the Halls. Nice little pool. The room was extremely comfortable with great bedding, microwave and fridge which is very convenient. Good TV with many channels and a very simple air fan ventilation system to operate. Quiet and slept very well every single night. Nice system where you can print out your emails from the printer downstairs. Also appreciated the Tidy and convenient guest laundry. Easily walk everywhere downtown. The general manager and staff really care and are polite and responsive. Thanks to all of this I had an extremely productive work week in my room
FromUS$144
3.6/510 Reviews
0.37km from downtown
Very convenient location at great prices. Super nice and tentative staff!
FromUS$134
4.3/5Excellent25 Reviews
0.38km from downtown
The Canopy by Hilton Memphis Downtown was recently opened in 2020, making it a fantastic choice for those staying in Memphis. Boasting a convenient location, the hotel is just 1km from Memphis Amtrak Station and 10km from West Memphis Municipal Airport. There's plenty to do nearby, with Cotton Exchange Building, Quench Wine & Spirits and The Peabody Ducks all within a short distance. When guests have some time on their hands they can make use of the onsite facilities. This Memphis hotel provides parking on site.
FromUS$191
4.3/5Excellent25 Reviews
0.39km from downtown
Opened in 2021, the Hyatt Centric Beale Street Memphis is a great accommodation choice in Memphis. The hotel is only 1km from Memphis Central Station and 10km from West Memphis Municipal Airport, giving guests a number of convenient transportation options. Guests will find Memphis Music Hall of Fame, The Orpheum Theatre and Old Dominick Distillery just a short distance from the hotel. When guests have some time on their hands they can make use of the onsite facilities. This Memphis hotel provides parking on site.
FromUS$161
4.3/5Excellent10 Reviews
0.52km from downtown
We stayed for 4 nights back in October 2019 and had a Larger Studio, 1 Queen, Bedroom is a loft with a sofa bed as the room type is described in my Marriott reservation. There were 2 steps up to the loft/bedroom and bathroom with a TV in the bedroom. The living area was large with a sofa bed, a chair, a desk plus chair, another flat screen TV and the kitchen with the dining area with a table and 4 chairs. Yes the building is old and even the lobby is split into multiple levels making it a bit confusing and more difficult for those with mobility issues. The staff was always welcoming and on the hot days it was nice to come back to a pitcher with iced water with a hint of lemon before you got to the elevators. The included breakfast was quite good with enough choices plus it had a waffle maker. This eating area was directly connected to a Starbucks. Easy to walk to the river, to Beale St. We even walked to the Pyramid, the Gus's Fried Chicken and Lorraine Motel so it was a superb location for us. Even catching Lyft to/from the airport didn't cost much.
FromUS$157
4.1/5Very Good10 Reviews
0.55km from downtown
I made reservations at the hotel in Feb 2020 to attend a sporting event in Oct 2020. Both the sporting event and my airline flight were cancelled due to Covid 19. I cancelled the reservation in Sep 2020. When I did not receive a timely refund, I contacted the sales director. I was told that I would only receive a future credit, which has no value to me. A friend of mine also made reservations for this trip, and later cancelled. He dealt with the same sales director, and he received a full refund. When I asked the sales director (twice) about this inconsistency, I never received a reply.
FromUS$162
4.4/5Excellent10 Reviews
0.6km from downtown
The hotel was just in an ok area. It is a good walk to Beale St and all of the good restaurants, about 2.5 blocks...So please, it is not right around the corner. We were hear to tour Memphis and check out what it has to offer. We visited all the tourist places (see pics) and had a great time. A Walmart is about 10 miles away if needed. The tours were all across the city so you get to see a good mix of the city. Back to the hotel....it was bright looking downstairs but your room will be dark looking and you can tell that the hotel is refurbished. Overall, it was clean and the breakfast was ok and FREE! Parking is in the back of the hotel where the dogs sitting/cleaning is located (Yes, they will be barking...SEE PICS). Dont get a room on that side of the hotel....you will hear the barking. The gym was my favorite but please note the little bugs that are in the hotel. Enjoy! Beale street was fun, especially BB KINGS Resturant...the best on Beale St. Enjoy
FromUS$128
4.1/5Very Good10 Reviews
0.64km from downtown
My husband and I spent one night here this past weekend. We liked the vibe of the hotel, and our room. Bed was comfortable, bathroom was nice. I especially liked the mirror lighting - great for doing makeup. Hotel was within walking distance to Beale Street and other downtown sites. Our main complaint was that only one elevator was working, making for long waits or long trekks up the stairs (we were on the 8th floor). We wanted to check out the rooftop bar, but knew the wait would be too long for the elevator at that time of day, when many people were checking in. We snagged street parking so didn't have to pay for valet parking, which was nice. I would still stay here again, I just hope they can fix the elevator. It felt like waiting for an elevator in NYC.
FromUS$171
2.7/526 Reviews
0.66km from downtown
Located in Memphis TN.
FromUS$139

Hotels Near Silky O'Sullivan'S In Memphis Review

5/514 Reviews
The environment is good, staying next time.
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FromUS$89
2.1/512 Reviews
A suite in the Xiaoyang Building is very clean and quiet, and the breakfast is very good!
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FromUS$133
4.3/510 Reviews
Wonderful stay at this La Quinta location with two dogs. Mike at the front desk could not have been more accommodating and pleasant...really, above and beyond! The hotel is very well maintained...our room and lobby areas were spotless. After 10 hours on the road, we were very happy with our choice to spend the night at this hotel. Thank you, we look forward to future stays here.
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FromUS$119
4.7/526 Reviews
The location is very good, the surrounding environment is good, quiet, the top floor observation deck is very good, you can look at the Mississippi River, you can see the bridge marked 'M'. The restaurant on the top floor is also good, you can go and taste it. There are no convenience stores and shopping malls around. It is more convenient to have a car or rent a car. This is the case in the general cities of the United States. It is very inconvenient to have no car. There are some snacks (popcorns and the like) in the hotel room that can be enjoyed free of charge. The hotel room is ok, but we live in a suite with an outdoor deck that can go out and enjoy the exterior. The terrace is large and connected to the next room. There is no problem with security. All the platforms need to be swiped before they can enter. There are leisure sofas on the platform, but there are more dust on the sofa and coffee table and the ground, as well as spider webs. The hotel is located in a large outdoor goods store. The interior decoration is very special. Some real animal specimens, birds, deer, etc. can be seen everywhere. There are also some introductions to the origin of the hotel, which is very story-like. I like to enjoy life in the American country. There is also a battlefield in the mall. There are guns and ammunition on the second floor. On the first floor, there are various mountain bikes, there are various fishing gears and swimwear, and a The harbor pier has a lot of local fish in it. There is also a city called Memphis in Egypt. The shape of this hotel is designed as a pyramid. From the second floor, it is designed as a hotel room along the inner circle of the pyramid. The room will look like a log cabin, plus The decoration of animal specimens is very interesting. The middle part and the first floor of the pyramid are shopping malls, restaurants, bowling alleys and shooting clubs. The top floor is the observation deck and the steakhouse. The hotel is relatively new, the room is relatively large, that is, the windows of some rooms are facing the indoor shopping malls, the shopping malls are exquisitely arranged, and the view from the room is also a scene. In short, to travel to Memphis, this is a place worth living.
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FromUS$209
5/511 Reviews
The hotel is nice.
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FromUS$81
5/511 Reviews
We had a lovely stay! Location was excellent, the staff was very helpful and everything was very clean. Would definitely stay here again!
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FromUS$144
5/512 Reviews
Breakfast is very good in western food.
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FromUS$101
4.4/510 Reviews
We stayed here this month to attend Grizzlies game and was looking for nice but reasonable room with indoor pool and close to shopping. This fit the bill. The website had not updated pics yet online so I called first to make sure the renovation was complete and was told it was. I booked the 2 bed suite and a king bed suite to accommodate my family. The rooms are beautiful and spacious. Plenty of USB ports and receptacles for charging. Bathroom with door from bedroom and door from living room. Sink area very spacious with toilet and shower separate. The tub/shower area was pretty typical of any HI, but the sink area room was very spacious with full length mirror. Large living room with tv in both living area and bedroom. Beautiful corner room with lots of windows. We didn’t use the kitchen except for coffee (k-cups), but it has refrigerator, sink, and microwave. The indoor pool was large, nice hot tub, plenty of lounge chairs. We could see Wolfchase Galleria from our 5th floor window. Access was through the parking lot directly to Mall parking. We chose not to eat breakfast at the hotel, so my husband drove to McDonalds only .6 mile away. Other options too nearby. We ate in room with plenty places to sit and eat in the living room. I’m attaching pics I took as leaving , so excuse the mess. These are of 2 queen beds suite, but our king suite was just like it except for beds. It was about 25 min drive to Fedex Forum on a Fri night, and no issue driving to the parking garage attached to Westin which is across street from Fedex. We self parked for $20 on 2nd floor of that garage. Could see fedex from garage. I would definitely consider staying here again if just planning on going to the game downtown and not other activities downtown. Would be too far if you had multiple activities downtown over more than one day and had to drive back and forth.
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FromUS$119
3.6/525 Reviews
I was traveling with my sons dogs, never had traveled with dogs. But my son had just gotten back from overseas, so off I went. I thought pet friendly meant, maybe $10 each or whatever... when it become time to get a room, pet friendly meant they accepted dogs, at a price! One hotel was $75 each. Just didn’t have it. I pulled into this motel, my last hope. They were so kind, so sweet, I paid $70. The room was clean, the bed comfortable, just what I needed after a ,Ong day travel. These are great people.
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FromUS$90
4.5/525 Reviews
Now that the major hotel chains are going all in on the boutique hotel business model you can expect that the the unique, curated soul of the boutique concept will become watered down to the extent that the name will become meaningless. Central Station is definitely an exception to this dire prediction though. Although it is part of the Hilton "Curio Collection" this hotel is very specific to Memphis (meaning it could not exist anywhere else) and the concept is well executed. Memphis music is the theme in this converted train station (I think it still operates as an active train station). There's a DJ in the lobby lounge playing only tunes with a Memphis connection. The same tunes are piped into the rooms (very cool!). The lobby bar has craft cocktail menu and is a very comfortable place to lounge. There's also a semi-hidden listening room with a different playlist (not sure if this playlist is Memphis themed as well). There's also a fine dining restaurant attached called Bishop. It seems to be a french concept and it is excellent! It's an easy walk from the hotel to every downtown attraction -including Fedex Forum, Beale Street and the Civil Rights Museum. The rooms are huge (at least the one I was in)! High ceilings, large windows, the bathroom was almost the size of some hotels I've stayed in in NYC, LOL. Bed was comfortable and room was quiet -I don't think there were a lot of guests in the hotel while I was there though. I often find hotel staff to be smiley and courteous but inept where it matters most but at Central Station every staff member I encountered was courteous, knowledgeable and helpful (have to exclude housekeeping since there was no room cleaning due to COVID rules). There are a lot of hotels popping up in downtown Memphis recently and I had occasion to stay at another hotel during this visit (long story, don't ask). I'll review that property as well. That said I highly recommend Central Station.
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FromUS$164
5/511 Reviews
One of the best hotels we have ever stayed in . Staff super friendly love this place . Bar is awesome love the video games to play in lobby . The staff is super friendly an helpful . Food is delicious . Dog friendly our puppy was so happy . Room is awesome bed is super comfortable. The shower is amazing staying another night for sure one of the best places ever !!!
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FromUS$147
4.7/518 Reviews
The twin room is very good. The hotel is very close to the Elvis Presley Museum and his former residence, and the hotel has a free shuttle bus. If the time is tight, you can check out first, then go sightseeing. You have go to the visitor center first for sightseeing. The shortest time for sightseeing is 2.5 hours. It is a nice place.
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FromUS$157
3.2/510 Reviews
Friendly, kind, understanding, and approachable staff. House cleaning is professional and friendly. I Love this hotel and their staff. They will work with you on long stay periods and inform you about the perks they have available. The third party authorization is most convenient,especially for those that can't always make it on time to check in.
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FromUS$67
1/511 Reviews
My sister got a room here and Webstayed here for two days, they didn’t have a pool but everything else was great!!! Quiet location people not hanging out all hours of the night etc. would definitely recommend
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FromUS$60
3.3/510 Reviews
We always stop here on our way home from Florida. we travel with a shih tzu and get a first floor room and plenty of areas outside for her. Mills is at the desk every year when we stop and takes great care of us and very personable. The only down side is that La Quinta is now charging for pets. The down side of being bought out by Wyndham. Have stayed at La Quintas for over 10 years with our dog and may look at other options now. I only rated the value at 4 because of the pet fee!
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FromUS$89
4.4/510 Reviews
The hotel was just in an ok area. It is a good walk to Beale St and all of the good restaurants, about 2.5 blocks...So please, it is not right around the corner. We were hear to tour Memphis and check out what it has to offer. We visited all the tourist places (see pics) and had a great time. A Walmart is about 10 miles away if needed. The tours were all across the city so you get to see a good mix of the city. Back to the hotel....it was bright looking downstairs but your room will be dark looking and you can tell that the hotel is refurbished. Overall, it was clean and the breakfast was ok and FREE! Parking is in the back of the hotel where the dogs sitting/cleaning is located (Yes, they will be barking...SEE PICS). Dont get a room on that side of the hotel....you will hear the barking. The gym was my favorite but please note the little bugs that are in the hotel. Enjoy! Beale street was fun, especially BB KINGS Resturant...the best on Beale St. Enjoy
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FromUS$128
4/510 Reviews
I stayed here one night on the way to a family event. It was the perfect location. Easy/On and off the Interstate. Large parking lot. The hotel is behind Wolfchase Galleria with lots of restaurants and shopping. Texas Roadhouse is across the street from the hotel and offers guests a discount. Easy and safe walk there. Rooms all had refrigerators and microwave. Breakfast was very good and you took the items back to your room. And the pool was open.....limited to 6 guests and you had to have a reservation made at the front desk. I would stay here again.
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FromUS$104
5/511 Reviews
From the center you can easily find a large free car park. Quality bedding and towels, double bedroom with 2 large beds which makes it small but pleasant, like the bathroom. Quite complete breakfast. Bottle of water / Coffee / lemonade / cookies / fruit / popcorn at discretion in the hall.
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FromUS$127
3.2/510 Reviews
I checked in on the 24th of November could not ask for a better place to stay while im away from home on this buisness trip.I been at at lot of extended stays and this is home away from home.Im from bowling green ky its a smaller town but memphis on a larger scale is still an idea place to visit or work
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FromUS$66
3/510 Reviews
I have been staying at the Apple Tree location for a little over 2weeks and the customer service of Ms. Ekrima was exceptionally well with explanations. Also the rooms are comfortable with access to a stove and oven in room. First place I've come across here in Memphis that holds a certain home-like charm. Also the team effort of Ms. Tony is appreciated, as I'm never left uninformed of any changes. Keep up ☝ the awesome work! And have a blessed afternoon.
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FromUS$77
2.2/511 Reviews
If you're simply looking for a place to sleep, the Doubletree Memphis is just fine. This property has a restaurant/lounge on site, but it is not properly staffed. We waited a VERY long time for food and drinks, and the food is just ok. The people here are perfectly nice, but the amenities at this hotel are lacking and there are a lot of options in the area. If you're looking for a hotel where a group can get together in the lobby, relax and have a drink while the kids swim, this is definitely NOT the place for you. So, if you are bringing your soccer club in town for a tournament at the Mike Rose Soccer Complex, find another hotel.
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FromUS$131
4.6/510 Reviews
River Inn of Harbor Town was such a pleasant surprise in Memphis, TN. Instead of staying at The Peabody in downtown Memphis recommended by a few friends who have family in the city, I've chosen to stay in the River Inn of Harbor Town on Mud Island, five to 10 minutes by car from the busy Beale Street. I chose this boutique hotel with only 28 rooms housed in two different buildings because it's won the Conde Nast Traveler Reader's Choice Award as the number-one hotel of the South. From my research, I also liked the fact that Harbor Town is a safe, upscale new urbanist-style residential neighbourhood with younger, more affluent Memphians. From reading the reviews on Trip Advisor, I also liked the numerous positive reports of the hotel's geographical position facing the Mississippi River. My four-night stay at this tiny jewel hotel in the little oasis just outside the main business district downtown was such a delight! Voted by USA Today's 10Best.com as one of the 10 best places to travel to in the U.S., Harbor Town itself is a charming destination with joggers, dog walkers, and river watchers along the trails of the Mississippi River just across the street from the hotel I picked a room with a river view and was already charmed by the first night of sunset along the river banks. The hotel is enchanting with its old-world charm - a lobby with a fireplace, a vintage-style crystal chandelier, and hard-wood floors with rugs and paintings of trees along the river banks. I particularly liked the welcome champagne/wine hospitality and the roll-down service every night with a glass of port and chocolate truffle. Because it's a boutique hotel, there were only a few staff members who were all very friendly and helpful and I can remember them all by names. I would particularly like to thank Front Desk Manager Amy Nguyen who went above and beyond to make sure that my Lyft rides to and from Beale Street were safe. She offered me her cell phone number and asked me to share my route (a security measure on the Lyft app) with her even though she's already resting at home after her shift. She also texted me to make sure that I got back to the hotel safely. I did the same thing with her when I checked out and left for the airport. My standard Queen room was small but charming with a four-poster bed and a river view. The closet was big enough with a lot of hangars for my clothes for the four days. The shower pressure in the bath tub was strong with quality toiletries from Gilchrist and Soames from London, U.K. I usually like a kettle in my room for drinking hot water in the morning before breakfast and the hotel staff went above and beyond to get me one the first morning when I was there. The bathroom tiles and walls looked a bit tired and probably need a facelift of some sort. I would also have preferred the room floors to be wooden instead of carpets. But overall, I thought the room rate including breakfast was good value for money. I also liked the library-sty
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FromUS$250
3.8/510 Reviews
The hotel is spacious and clean and the rooms were also clean and nice and the bed was comfy and clean and bathroom was clean and nice and had great water pressure and the staff was nice and the location is great. Overall I am definitely going to be back here again.
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FromUS$127
4.1/510 Reviews
My husband and I spent one night here this past weekend. We liked the vibe of the hotel, and our room. Bed was comfortable, bathroom was nice. I especially liked the mirror lighting - great for doing makeup. Hotel was within walking distance to Beale Street and other downtown sites. Our main complaint was that only one elevator was working, making for long waits or long trekks up the stairs (we were on the 8th floor). We wanted to check out the rooftop bar, but knew the wait would be too long for the elevator at that time of day, when many people were checking in. We snagged street parking so didn't have to pay for valet parking, which was nice. I would still stay here again, I just hope they can fix the elevator. It felt like waiting for an elevator in NYC.
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FromUS$171
4/510 Reviews
I gave this a four rating as this hotel is a bit tired and not as nice as the newer Fairfields popping up on a freeway near you. It was raining when we arrived and the hotel does not have a covered area to unload so we had to cart our luggage through the rain from the parking lot. We requested a king suite and we were put on the second floor, directly above the indoor swimming pool where we could hear children screaming until pool closing time. On the plus side, the location is good, near the Wolfchase Galleria and we dined at Soul Fish and had a great meal at a reasonable price. There is an Olive Garden and a Steak n Shake close by as well. The breakfast was good and the breakfast attendent made sure the area was clean and well stocked. She was also very friendly to everyone which is not always the norm for most attendents. The hotel is on a busy street and you will hear traffic noise if facing it. If coming in from the east on I-40 you will need to make a U-turn to get the property and the entrance is on the opposite side of the street.
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FromUS$85
3.9/510 Reviews
I called for the shuttle after arriving at the hotel. I stood outside for 32 minutes waiting for the shuttle before I called again. I was told it should have been there but she would check. It showed up 6 minutes later...so it took me waiting 38 minutes to get a shuttle ride. It took 18 minutes to get to the hotel during rush hour. After arriving at the hotel, check-in was easy. The employees throughout the hotel were nice. ROOM (#211) The room was clean and comfortable. There was a king bed with 2 night stands (one night stand was also a table), chair and ottoman, closet with hangers, iron and board, a safe for valuables, coffee maker, clock, desk a snd chair, bench, and the HVAC worked well. There were 6 outlets and 2 USB outlets available for electronics. BATHROOM The bathroom was clean. There was a sink with countertop space, toilet, bathtub/shower combination, a hairdryer, and 2 outlets for electronics. GYM The gym was nice and had a variety of equipment. There had machines, free weights, and cardio equipment. There was something for everyone. BREAKFAST Breakfast buffet was tasty. I do not know the price as i was either in my rate or free because of Marriott status. They had oatmeal, cereals, bagels/breads/muffins/danish, scrambled eggs, bacon, sausage, steak and gravy, potatoes, whole and fresh fruit, yogurts, and make your own waffle. OVERALL The airport shuttle was free but it took a while to arrive. The room was nice and clean. The gym had a nice variety. Breakfast was tasty. I would stay here again.
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FromUS$93
3.3/510 Reviews
Nice facility close to the highway in East Memphis. Accommodation is fairly priced for a "budget" hotel and although it looks a bit "tired" it is still clean and respectable. My only complaint would be the "stale cooking smell" in the third floor corridor. WHY??? Is this a "residential" hotel? Some air freshener on a DAILY BASIS might solve this problem as well as the stale air smell when first entering the room. Overall, a good bed and good sleep quality and a QUIET HVAC unit which is important to me as a light sleeper. I left early so I cannot comment on breakfast.
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FromUS$65
3.4/510 Reviews
I really wish I would have gone to TripAdvisor before booking and then I would have seen the recent reviews in COVID times. It was a last minute essential trip to a local Memphis government office, so I chose this based off proximity between airport and the office. I tried to give some understanding because of COVID, but the state of this hotel is a bit too much for anyone actually paying money to stay here. The front desk staff were friendly when I checked in and picked up “breakfast,” but the property itself is not up to par with my past Hilton experiences. There was mold in the shower, water inevitably sprayed out because the shower curtain was not sized properly for the tub, my room’s main door didn’t shut properly unless lifted up and pushed in (due to bent hinges), stains on the window curtain, and stains on the headboard. Despite signage being posted everywhere, most guests of the hotel and friends of the staff hanging out still were not wearing masks in the public areas so I avoided the front desk area at all costs unless absolutely required. On one morning, an unmasked guest just blatantly coughed without covering her mouth while leaning on the front desk waiting for her breakfast bags. That was it for me when going anywhere near that area and kept me to my room the rest of my stay. I was already anxious about the cleanliness of the property in general. There was no hot breakfast due to COVID which was fine, but a yogurt, orange juice, and pastry are not adequate substitutes, especially for someone with a gluten allergy. I was hoping for fruit or pre-packaged cereal/milk at least. While the pool would obviously be closed in COVID times, looking out my window to see the green algae half-empty pool in disrepair was just yet one more thing to say that this property is not being well-cared for. Overall, I was so disappointed and do not recommend staying here to anyone during coronavirus times or in healthier times until some massive renovation in how this property is cared for changes.
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FromUS$93
4.4/513 Reviews
The hotel is on the popular road, diagonally opposite is McDonald's. It is not far from Macy's and other shopping malls. The hotel is very easy to find. The front desk is very enthusiastic. There was no way to add another room, but the front desk was very good. I said that I didn't book the room because of the unclear writing, so I gave the first room for the first night free of charge. The rooms with two beds and a king size bed are very high, comfortable and spacious. The hotel breakfast is American breakfast, except for the oatmeal, it is cold, but it is also very good, and the overall feeling is still good. New to Memphis recommended!
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FromUS$100
3.6/510 Reviews
First, let me say that the staff of this hotel were gracious, professional and trapped in a hotel chain system that caused them to have to deal with unhappy customers on a daily basis. We checked in on a Wednesday evening. The customers before us experienced all of their cards being declined. They attempted to pay for the night in cash and the hotel rules would not allow this, even on a temporary emergency basis. We were next and our card was declined as well, so the credit card processor was called and we could hear a voice tell the hotel staff to wait for 30 minutes and then try again. Fortunately we had paid for our stay on the Expedia website earlier, so the staff member allowed us to check in and said she would re-process our card later for incidentals. The couple in front of us had to go somewhere for a half hour and were extremely disappointed. It was amazing how little autonomy the local staff had to deal with an emergency situation caused by the hotel in a way that would satisfy their customers. That was our first clue... That Saturday night we awoke to a screeching fire alarm. I went down to the lobby and smelled burning rubber. A guest said that the problem appeared to be the elevator rubber belt. The fire department arrived and confirmed that an elevator wear part had worn out and had failed. We were on the 3rd floor and in our late 50s/early 60s, but we totally understood that this could happen anywhere and used the stairs as we waited for the elevator to be fixed and back in service. Unfortunately, this repair did not happen for approximately 6 days. My wife suffers from Central Pain Syndrome, so each time she climbed or descended the stairs was especially painful for her. We had a lot of stuff with us due to staying at the hotel after selling our house and before moving. Lugging this stuff up and down was difficult. I was spending my days filling PODS with our stuff in hot Memphis heat and coming back to a hotel without an elevator was just an additional difficulty to deal with. I would ask the staff each day and they couldn't provide answers on the timing of the repair. The Otis technicians appeared on the morning we departed, while we lugged luggage down the stairs to the car. Evidently they fixed the issue later that day. I don't know whose fault the delay in the repair was, but the hotel chain should have an arrangement with the elevator company that ensures wear parts are in stock for emergencies. This may cost a bit more and raise the room price a tiny bit, but the only elevator being down for almost a week in a busy hotel is unacceptable. Other irritants were a LOUD industrial fan in the bathroom that came on every time the light was turned on. My wife would open the bathroom door wide to let in light from the room in order to take care of some of her ablutions without the noise. The WiFi required restarting the laptop multiple times but part of this was due to the extending of our stay. We did like the
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FromUS$106