0.58km from Six Eight KafeUpon arrival the hotel is very well decorated and modern, exactly what you expect from a 4* establishment. There are two places to eat which are reasonable. The receptionist on arrival was reasonably polite although didn’t have any enthusiasm in her customer service. The room is a decent size, well decorated and the bathroom lovely also. This is where the good points end. The bed is solid. Much like laying on a wooden table. The pillows were thin and solid too. I tried everything to get to sleep, laying on top of the duvet, rolling my pillows in half to plump them etc. I couldn’t. Staff were banging around in the staff lift at all hours and the sound proofing between floors and adjoining rooms is so bad you might as well share the room with the people either side of you. I explained the appalling situation and sleep I had to reception in the morning who told me the mattresses are new so that can’t be right. I was shocked that she was implying I was making it up! Never the less she told me she would ask the maids to put a mattress topper on for me and get new pillows. I was happy with this solution. I got back and nothing had changed apart from new pillows. The new pillows were great and should be in every room as an option. Nothing was done with the bed. I laid down and tried so hard to get comfortable but couldn’t so went to reception once again. I was told that I was a princess and that there was nothing left to do apart from pile up lots of duvets to lay on, but perhaps it wouldn’t work as clearly in like the princess and the pea. I was incredibly hurt and appalled by this comment and decided to leave as I explained that it wasn’t safe for me to have no sleep for a second night and drive 4 hours home the next day. Upon emailing management I was told that they did all that they could and dealt with me in the correct way and that I wouldn’t be entitled to any money back for the night I didn’t stay or the disturbed night sleep that I attempted to have. I will never stay here again.