Kota Kinabalu City Center
Stayed for three nights, the facilities are not as good as home in China, the room space is small, I was a bit disappointed after checking in. I originally planned to change to a better one, but because I was too tired and I did n’t have the energy to toss, I would live there for three days Come, I feel, the location is really good, it is more convenient to go everywhere, there are shopping malls next to it, shopping is very convenient, the currency exchange point is also next to it, the luggage at the lobby is very warm and thoughtful, the first impression is good, the room is basically suitable for rest Available, bath is also good, although the space is small, but go out to play during the day, not always stay at the hotel, breakfast can be eaten on the terrace, it feels great, the taste of the meal is also OK, luxury can not be talked about, but everything The taste is very delicious, with white porridge,
Let ’s talk about their front desk. It ’s serious. The child accidentally broke a glass glass in the room. I called the front desk to ask how much compensation I needed, and borrowed their broom to clean up the broken glass. She told it in a positive and strong tone. I have to go downstairs to the front desk to pay RM50. My husband and I said that it was me that I heard wrong, it should be 15. It took 50 yuan to the lobby without change, and three people were there. I asked Is it RM15? They definitely say 50, tone, eyes, extremely tough and impolite. It is estimated that I do n’t speak English well. I told them that a small glass of fifty is too expensive. They look like this. In a hurry, I blurted out a Chinese sentence and asked them if they could speak Chinese. (It was only fixed when I saw someone who spoke Chinese at the front desk.) They immediately emphasized to me. Speak English! And ask me, didn't I speak English on the phone just now? I was helpless, I gave 50, and communicated that they sent someone to the room to clean the broken glass, clean the broken glass! When I returned to the room, I saw a barman sweeping, and I did n’t look good, I confirmed again How much does a glass cost? He said that he did n’t know. Let me ask the front desk, and then told me it was 50 yuan. We had to consider ourselves unlucky. After processing the broken glass, I asked Mr. to find their service manual. On the desk, the first page said, water glass cup MYR10! I immediately contacted Ctrip and reflected this matter. Ctrip told me that he helped me deal with it immediately. It was very efficient. Please reply to me in a few minutes. MYR 40 back. I went down to the front desk and said nothing. The woman smirked and handed me RM40, and told me that I thought the card was damaged. The card was RM50. I said coldly to her. You said it was a glass glass.
What a mess with me, I still talked about cleaning the broken glass. How could I think it was a room card, and I couldn't connect it!
I am very touched and thank the customer service of Ctrip's hotel after sales! Every time I travel through Ctrip, I feel at ease. I will continue to choose Ctrip in the future, but after this incident, the impression of Malaysia began to become not so good, and saw some evil people there.
Okay, that's it.
In addition, if English is not good, there will be a little discrimination here, but I think their mother tongue is English, our mother tongue is Chinese, and it is not good for us to speak English, so as a staff who welcomes tourists from all over the world, there are Capable, tell us how to try Chinese?