Hotels near Snow Valley, Big Bear Lake

very yummy free stuff comfortable food such a good hotel it has a very nice movie theater where they play good shows and they also have nice fire pits in the back where you can make good smores the rooms are very modern and cute with snowboards on the wall. i love this hotel

This place is a dump, and management is extremely rude and inhospitable for a business that is in the hospitality industry. We booked Unit 14 for a Saturday and Sunday night. When we arrived on Saturday afternoon, the unit had a strong odor that was giving us headaches and making my 70 year-old mother-in-law nauseous. We assumed the smell was from extra cleaning because of Covid, opened the windows to ventilate the unit and went out to do some outdoor activities in Big Bear. Wrong! The smell wasn’t from cleaning; it was from bug spray to try to kill the ants that we later discovered all over the kitchen, downstairs bedroom and living room. In addition to the ant problem, the water in the pool was drained (which was not disclosed on their website or Booking.com), multiple light bulbs were out, there were screens missing in several windows, one of the beds had a crater indented into the mattress that made it virtually impossible to sleep in, the TV remote did not work and the air conditioner literally spit out icicles during the night. Overall, the unit was dated (not in a good way) and run down. We weren’t expecting the Ritz Carlton, but we did expect it to be clean, free of bugs, with a working TV and light bulbs, and a beds that could be slept in. We could have dealt with the other issues, but the ants and lingering smell of bug spray were a deal breaker. Unfortunately, because we had been out enjoying ourselves during the afternoon and evening, we did not realize the extent of the ant problem until after 8 p.m. We called the front desk and spoke with Mandy. She was not at all surprised and did not deny that they had sprayed for ants before our arrival. In fact, admitting that there were major issues with our unit, Mandy offered to cancel our reservation for a full refund. She pointed out, however, that because it was a Saturday night, we might have trouble finding somewhere else to stay. She was right. We went online and called around to a few places, but couldn’t find anywhere else to stay on Saturday night (there were 7 of us – me, wife, four kids and grandma – so we would have needed at least two rooms). Because we could not find another hotel, Mandy gave us the option of staying on Saturday but cancelling and getting a refund for our second night. Since we didn’t have any other options, we decided to stay on Saturday and cancel the second night of our reservation. We were expecting to get a refund for at least half the amount we paid, since we had only stayed one night, and because of all of the issues with the unit. Instead, Bear Creek only refunded us $270 out of a $740 booking. So basically, they charged us $470 to stay one night in an ant-infested, bug-spray-smelling, run down dump of a cabin. For the past several days we have been fighting with Bear Creek to get a half refund (we should be asking for a full refund), and can’t believe the way we’ve been treated. On Sunday, Mandy basically told us we we

The perfect experience was that the house was clean and quiet or the lake view room opened the curtains and you can see that the Big Bear Lake exceeded my expectations. The facilities are all full of kitchen utensils and everything. The beds are very comfortable and the scenery is beautiful. Want to settle in this place The parking place was at least enough when I went (March) and the location was easy to find. The three of us went out to play and the price was good. There were many places to eat around.

We visited with a total of five friends for a one-day trip. The cabin is cozy and feels like home, but the air conditioning doesn't work very well. During the summer season, it gets really hot at night, and four of us had to sleep in one small room. The large upper room is really nice, but it gets hot during the day. The location is great, as it's near the center of Big Bear Lake. On the positive side, the cleaning was good. Despite the heat, we had a lot of fun!

Easy check in n parking. Walking distance to the Marina n shops. Room itself was large with own kitchen, utensils n appliances. Master bedroom with king bed n own bathroom. Bunk beds in the living room. No complaints whatsoever.

Great location. It’s very close to grocery stores, The Village,and attractions. We also went to The Barn Bowling Alley and Swim Beach/Ski Beach, and everything was close by. I was pleasantly surprised with the room. It’s very roomy and has a rustic modern feel. It was clean and we loved the full kitchen. Our family of four enjoyed our stay. We would definitely book here again. The pool was a perfect temp. We come to big bear every summer in August. We find most places don’t have AC. This place provided fans and we brought an extra from house. Each room also has a ceiling fan. The place cools down really quick. All the staff were so nice. I called ahead and asked for a first floor due to a recent knee injury. They were able to accommodate. The bathroom showers even had rails in the shower which was a bonus.

We spent one night in a lake front room. We had pretty low expectations because so many people wrote horrible reviews, but it was a clean room, looked the same as the pictures. Having a fireplace was awesome. The fridge was great to have. Our balcony looked at the lake and it snowed overnight and it was such a delight to wake up to snow on the balcony. Bathroom was a-ok, except the tub seemed to have stains on it, it should probably be repainted and the shower water pressure was really poor, so the filters probably need to be changed. Beds were comfortable, pillows were fine. The front office was really nice. The coffee and breakfast was fine, pre-packaged pastries, cereal, coffee, OJ, milk, could use more protein so children don't lose their minds after breakfast. Parking was easy. Because of the snow and ice the walkways were pretty slippery, I would recommend for safety that they clear and salt everything so no one risks falling. Overall a really great stay with fine accommodations and a couple of things they could do to improve the overall experience. Thanks!

Small hotel 5 minutes walking to the village, right across the bowling Barn, walking distance to the village, a little noisy from the cars on the road but nothing big deal(no that many cars at night time anyways) Room#110: Large cozy room with refrigerator, coffee maker, microwave, heater toilet seat, nice size T.V. The front desk has some coffee, tea, granola bars, pancakes maker(no mix), toaster(no bread), massage sofa, small pool table, fireplace, some utensils. For the price, I think is a great place to stay, great location with walking distance to the shops. It is big bear where most of the places are super small and expensive. I will definitely come back. Remember is Big Bear where you go to enjoy the snow, the village or the lake not to stay in your room.

I happily discovered the Session Retreat Hotel based on a friend’s recommendation for a unique and stylish stay in Big Bear. The exterior was charming, but upon entering the room and communal spaces, the decor and style were beyond expectations – a blend of retro and space-age, reminiscent of a captivating museum. The proximity to the ski resort and downtown village made it convenient for play, dining and nightlife. We were thrilled to explore the innovative concept of the new Bar, the Flatlander on the property. This boutique property impressed us at every turn, and we felt like we had uncovered a hidden gem before it becomes the next big thing.

The first night we arrived, we had to call the after-hours number at 10:30pm once we realized our cable wasn't working. The first thing I said was ”I'm sorry to have to call afterhours, but our cable isn't working and we're wondering if someone could assist us?” To which Carla, the manager, responded ”You need help right now... Seriously?” as if it was a HUGE inconvenience to assist us afterhours for something so trivial. I told her, ”Uh....yes. I know its late, but we paid for a room w/cable - Please send someone.” Two mins later she called back (obviously annoyed) to ask if we had tried unplugging and/or turning the cable off, then back on again. We had tried both. She then huffed and said someone is on their way. About 10 mins later a man showed up, pressed a couple buttons on the remote, then threw the remote down and began walking away without saying a word. He was headed out the door so quickly we didn't have a chance to process what had just happened, so my husband called after him to ask, ”Hey, wait...what did you press on the remote so we know how to fix it next time?” To which he condescendingly replied, ”I changed the channel,” without even looking back at us. We felt extremely insulted and embarrassed in that moment. We were treated like *****s because Management couldn't be bothered to tell us what an easy fix it was. Their behavior towards us was unacceptable and unmerited, which is why I called the Manager back to let her know how disrespected they made us feel. Instead of simply apologizing, she got equally hostile towards me and the conversation ended abruptly without resolution. Had we not made non-refundable plans the next day, we most certainly would have checked out a day early. We've stayed here previously and had a great time, so this this whole experience was completely unexpected and disappointing. Room and location were great.... Customer Service is severely lacking. We will not be returning.