1km from SOHO new york Hair salonThe place is new and taxi had a problem
Locating the hotel. But it’s tucked away in a quiet neighbourhood in Shinjuku, about 15 mins walk from Takashimaya Shinjuku or 12 minutes walk from Isetan Shinjuku. There’s a 7-11 opposite the ryokan which makes it convenient. Room is small and Everything is good except that I booked a room with breakfast and wasn’t given the breakfast coupon/ ticket upon checkin and missed my breakfast on my first day due to this and had to call to ask for it to which the receptionist was rudely upset and asked why I never asked when I checked it, i never stay in this set up of an accommodation and usually in 5 star hotels, no voucher are needed- you just walk in and tell them your room number. I feel the tone of voice used towards a guest was wrong and it is unfair to talk in such tone when it’s their employee who made the mistake, however They were nice enough to offer lunch but I had an appointment and couldn’t make it, therefore breakfast paid was totally wasted - no refund of money was made. Therefore please make sure you asked for the breakfast ticket upon check in. I extended the check out time but was told the wrong amount for payment , but I could be due to the language barrier, room key expired at 11am and I had to go down to waste 20 minutes for new key which was another waste of time. For the price paid, HKD 2246 for 2 nights + JPY1000 - I am not sure with all the complication I will rebook which is a shame given the nice concept and ambience of the place. But for a onsen experience, you are encourage to try.