Very Good12 Reviews
1.06km from St. Olav's University HospitalBeware!!! There are thieves at the Thon Hotel Trondheim. My friend and I stayed the night there on October 30, 2019. We checked out the next morning at 10:30, and were offered to leave our bags in their “baggage room.” This room is a locked room just off of the lobby. Easy for the staff to see the comings and goings. We spent the day in Trondheim and upon our return, around 17:00, we asked to have the door opened to the baggage room. To our shock, our bags were done. Our two bags and another oversized duffel bag of a Norwegian man who was there to retrieve his. I didn’t panic at first, mostly because ALL of my belongings were in that bag, I was literally left with the clothes on my back. So I didn’t let my mind go there. I figured the staff had moved them to clean or something, after all, it was a secure room. We went out to tell the clerk, who was the same guy all three of us had left the bags with that morning to ask him where our bags were. He went in the room himself, looked around and unapologetically told us that they must have been stolen and we should probably call the police. What!???? Stolen???? We obviously had several follow up questions, the main one being “how on earth did this happen??” He said that he wasn’t sure, but regardless, they weren’t responsible for the stolen luggage because we “should have never left our bags in there.” We became very defensive to this victim shaming. We lost all our clothes, money, passports, electronics, and he was so nonchalant about the whole thing. This led me immediately to believe that this wasn’t the first time this had happened! We then had to take ourselves across town to the police station because they wouldn’t offer us a taxi. They new we were trying to catch a flight to Bergen as well and this was just so incredibly stressful. In the event that we missed our flight, we weren’t offered a room, a refund for what we had already paid for the previous night...I mean NOTHING! We were literally met with “well, now you’ve learned a lesson- don’t leave your belongings in our care.” I asked him to look at the cameras, he claimed not to have cameras. After speaking to the manager the following day, we found out that they do indeed have cameras, but weren’t going to be looking at them. I couldn’t believe my ears. It was extraordinarily suspicious. Why wouldn’t they also want to know who was in their hotel and stealing?? But they weren’t at all interested. Incompetent and dishonest. I would strongly urge everyone not to choose this hotel for the main fact that incompetent people run it/work there. They take no responsibility whatsoever for their clients and certainly not our belongings. The fact how they don’t know how the thieves got in is especially concerning seeing how it’s a locked door. The only person with access is the front desk worker. Yet they didn’t “see anything.” Scary stuff. You have been warned!