Very Good5 Reviews
0.71km from Sushifreunde JenaWe stayed in this hotel and were very disappointed. There is a big sign on the door about all the corona rules in this hotel. Cleaning: After check in, we entered our room and found dozens of dead flies in the room. We received an other (clean) room. During the 5 night stay, 1 day we did not get shower towels, only small towels. Another day, room was not cleaned at all. Dirty towels on the floor, trash still full. According to reception, the room was cleaned. When she came to swap the towels, she blamed us, because we put toothpaste tube and brush next to the sink, so in that case no cleaning could be done :-( Reception: According to the website, reception was open 24/7. When we arrived, we found out that "due to the current situation"reception was only open from 8:00 AM until 4.30 PM (so when there are normally no guests). There was no messgae about this to us before arrival :-( Safety: A group of seniors checked in before us and they mentioned they had no mouth and nose mask (Corona protection). Reception told them that was OK, the sign on the door about masks was just for show, management decided that people could walk around in the hotel without the mask (as required by law). I am not sure why the rules are there in Germany, but the hotel should make sure other guests are safe :-( All in all, we paid the full rate and received not the service at all. Avoid this hotel during Corona times.