Very Good10 Reviews
5.38km from Table Rock LakeThe first night I checked in, there were dirty wet towels left on the bathroom floor from the previous occupants that I guess housekeeping did not pick up. That should’ve been my first clue!!! I didn’t say anything, as disgusting and gross as that was, I let that go, didn’t want to start off the first day of vacation in a negative mood over something that could’ve been just an oversight by housekeeping. The next morning, my family and I left the room at 10:00 on our excursions and did not return back until 3:00 PM. Came back to the room and the room had not been cleaned, beds not made, trash can running over and wet towels still not picked up. My husband spoke with one of the girls in the office and she said “oh we thought you had your ‘Do not disturb sign on your door, we’ll send someone up there in an hour to service your room”. We left the room again at 4:00 and did not return until 9:00 PM tired and exhausted from a busy day, ready to go back to the room and rest and relax. Walked in and our room STILL not cleaned. So I walked down to the front desk, explained the situation again about the room. The young girl at the desk was very argumentative with me, that they thought the “ Do not disturb sign” was on my door.!! Again, I’m trying to convey to her that the sign had not ever been placed outside my room door at any time!!!! Was not going to sit there and argue with someone who was not going to understand how frustrated I was that I paid for 3 nights to stay as a guest at their establishment and not have a room cleaned or serviced, or understand the English I was speaking. I told her I would just speak to the owner/manager in the AM . Next morning I walked in the office, a very very rude guy behind the desk who said he was the owner and manager (Jack) apparently has an issue speaking to women about complaints, was so disrespectful and literally called me a liar to my face!!!!!! A paying guest!!!!!! Instead of handling my complaint professionally and turning an already bad experience around to a positive solution, he chose to make the situation even worse, however they had no problems taking my money though!!! Also beware of the shower not draining while you’re showering, very nasty!!! The carpet/ room smelled like mold & pet urine. No phones in the room either. My family visits Branson 2-3 times a year, this was my first and most definitely my last time ever staying here!!!!. I wouldn’t ever recommend this place to anyone. Customer service/guest relations/manager/owner is horrible!!!! Stay anywhere else but here!!!