0.47km from Spotted MonkeyHotel- Kimpton Gray (Chicago, IL) Date- November 2020 (2 nights) Overall: 5/5. Excellent. This hotel is inside the refurbished New York Life building, where marble staircases, flooring, walls, and columns abound. This is a beautiful property. Rewards Club Recognition- 5/5. Excellent. We were thanked for our loyalty, and our room was upgraded. As Spire Elite loyalty club members, we were also given a $10 Raid-the-Bar credit for use at the ‘bodega’. Staff- 5/5. Excellent. Bobby, at the reception, checked us into the hotel. He was kind and attentive. He greeted us each time we passed by and was eager to please. Alexis was engaging and eager to ensure we had everything we could ask for throughout our stay. Krystal was a pleasure to interact with during our second day, as well. This was such a good guest services experience! Property Appearance & Maintenance- 5/5. Excellent. Exterior- 5/5. The two entrances are both clean, and the hotel is well branded. Interior- 5/5. The entrance stairway and corridor have a grand air about them. There are marble stairways, tile floors, and an elevator bay with golden elevators, on the entrance floor; the reception is on the second floor, along with the lobby. The hallway carpets and baseboards are clean and have very few scuffs. The wallpaper and paint are in good shape. Accommodations- 5/5. Excellent. We were assigned a “King Spa” room. The room was comfortable and spacious. The bedding was comfortable, and we slept well. The room contained all the advertised features: flat screen tv, soaking tub separate from the shower,… We were very happy with our accommodations. Housekeeping- 5/5. Excellent. Our room was quite clean. The floors had been vacuumed, and the bathroom was spotless. Toiletry items and towels were all provided in a supply adequate for the length of our stay. Pool/Gym- The gym is closed during the pandemic. Breakfast/Meal Options- 3/5. Average, for during the pandemic. No food options are available since both restaurants are closed. The minibars are emptied, but the usual contents are available at the front desk for purchase. Social/wine hour is from 5p until 6p, and small bottles of wine are provided at the front desk, for enjoyment in the guest room or lobby (while practicing physical distancing, of course). Coffee service is also moved to the front desk. Laundry- Not evaluated. The usual pricing sheet and laundry bag are in the room, and the prices are typical for a hotel of this class. Computer/Printer/WiFi- 5/5. WiFi was strong throughout the hotel, and streaming was smooth. Other- Valet parking is discontinued during the pandemic; parking at a nearby garage is recommended, and with a validated ticket, in and out privileges were provided for $30/night. Sanitizing stations were present throughout the hotel.