0.3km from The Yorkshire TerrierBooked for our Anniversary celebration. Slight confusion upon arrival with payment for rooms as booking had a pending payment showing in bank account and we were requested to pay again, at the time its wasn't explained properly for the reason why and caused slight worry the first night, the manager explained better the next day and only one payment was taken. We arrived check in time at 2clk and was told roast dinner was served until 4pm, we had a roast but was very disappointed, it was dry and yorkies and roast potatoes were burnt, we ate again later whilst out as we were hungry. The room was dreadful, really dated, and the wardrobe smelt of old damp wood. The towels they left us were revolting, stained threadbare old old towels not fit for use, I went out and purchased some for our use, this needs addressing and I felt it should of been obvious. There was no information pack in the room advising of facts such as, alone in building as guests at night, Wifi information, what you are entitled to at breakfast. No emergency contact for any potential problems with the room or facilities. Half used toilet rolls, we had 3 opened 1 half others quarter rolls, not replaced across our 2 night stay, again purchased our own as we wasn't sure when they were last handled and had concerns for Covid measures. Rooms were cold and was asked on the last day if we were warm enough and was told they could have boosted the heating for an hour in the day had we needed it, again information that should be perhaps in info pack in room. The shower was very good. Breakfast was also very good and a good amount, you are entitled to a small one with your room, they have a drinks machine in the morning but we wasn't sure if allowed more than 1 drink. The cocktails were very good and worth the money and the bar staff were very friendly. The location is amazing, right on the doorstep of the centre. This building is very old and interesting, although no structural changes can occur it is in desperate need of interior update. Upon our last day we were given cards for other property options they have to rent, maybe quality not quantity should be considered, it is a beautiful location, and we thoroughly enjoyed York its a lovely and interesting town.