Very Good2 Reviews
0.74km from Trattoria degli OrtiAfter 2 hours of check-in, I requested (very politely - to not cause any inconvenience to the team) to change the room as it smelt smokey(embedded cigarettes & a strong breeze of cigarettes coming from somewhere). Request was ignored (I recorded the staff speaking Italian & used translator to understand what they were saying as the woman turned aggressive). I suffered really bad breathing for 2 nights, severe headache for 2 days due to inhaling the smell both nights. Noise level in the hotel was unbelievable. I requested a 'quiet room' upon booking - BAD MISTAKE! We could hear every footstep - people walking across the landing. People walking and running back and forth the stairs and hallway. Guests in the rooms above and adjacent. There is absolutely NO soundproofing. At one point I woke up in a fright thinking people came into our room - it was so clear & loud. 2nd night guests were running around like as though it was a circus. Screaming, laughing and running around the hotel during the night, smoking wherever they pleased. 3am till 8am guests were smashing stuff in the room above, moving around the furniture non-stop, banging on the walls, having a party with non-guests (bringing in girls), jumping out of the window (onto a flat ceiling which makes it level to our room). The staff were VERY unprofessional (even before arriving to the hotel). New (COVID) curfew & certain closures of shops had been enforced the day before our arrival in Italy/Milan itself. I called the hotel the morning of our check-in to get more details - really unhelpful receptionist who told me everything was normal and to just come and then they will advise us what we can/cannot do. WRONG INFORMATION. Major shopping centres were closed (the only reason we were coming, luckily I got precise information elsewhere which enabled us to rearrange plans) The evening staff do not speak English. Upon check-out staff member didn't acknowledge my complaint, no apology or empathy to the situation. Surprised?