Very Good18 Reviews
7.43km from Veli Bey Bolu LokantasiWe went to this hotel to visit pammukale which is about 20mins away. My first criticism is that they don't have any tours or any way of booking tours from the hotel. They simply put their hands up and say we don't know. They don't even bother pointing you in the wrong direction. Coupled with the fact that no one speaks English (that's fine we are in a foreign country) this becomes especially frustrating. Lack of management and total lack of training. Pro tip; download the Google translate app and make sure you get a local SIM. The first day we got there we were exhausted and wanted to have lunch at the hotel. They said their restaurant was being cleaned and they couldnt serve anything but pizzas. Admittedly the pizza was delicious but this is again inexcusable from a 4 star hotel. The breakfast the next day had a lot of variety but all the breads etc were obviously stale. The hotel is dead, probably less that 40% occupied. Buy the staff are on total cruise control and don't really bother to assist guests. If I was the manager i would spend an hour screaming at the them to get their act together or fine another job. And by the looks of this little town, there ain't that many jobs to go around. It has the potential to be a great hotel. The staff need a strong lesson in the basics of the hotel service industry. 1 star!