The location of the hotel is quite convenient, very close to the subway station, and the type of breakfast is also worth the price. However, I have no opinion on this order for the hotel, and I have opinions on Ctrip! I clearly booked that the room was a six-person room (Chinese-speaking). I went in to indicate that the Chinese guests had exclusive access. As a result, the hotel divided me into a six-person mixed room for men and women, and there was no Chinese, all foreign. People, except me, a woman, the rest are all male, ran to the front desk, told me that they are all mixed here, I said that can you divide me into the Chinese room, mixed, OK, no, I Say, then divide me into the girl's room to mix, he did not answer, and stressed with me, here is mixed! Then Ctrip, I ask you, have you not figured out the details of this hotel? Why not make it clear? I was already at the hotel at 10 o'clock in the evening. I really didn't dare to go out to find another hotel. I barely slept for a few hours, didn't take a shower, went to the clothes and backpack at 7 o'clock, think about me. A woman who lives in the same room as five unfamiliar men, if I know this situation, the key is that this situation is completely Ctrip has not communicated clearly with the hotel or is not well known! If the girl is free to go alone, I hope not to book this hotel, not the room is not good, or the breakfast is not good, but this hotel is mixed with men and women! ! !
We stayed in ibis Berlin for 3 nights in December 2021. Hotel room small but clean and ok for a couple of nights. Unfortunately, after coming back to the room on out first day out we noticed an item was missing. We searched everywhere in the room 3 times over (it’s not the biggest of rooms either so hard to miss anything. We went to complain about this to reception who told us he would check lost prepped (why? It’s not lost, it’s clearly been taken). They were unable to help us and told us to come back and speak to the manager the next day. The next day, we cleared everything from the room in to our bags so we would know if anything had been touched and taken again. We spoke to the manager who advised they checked the key card/lock and no staff member had entered our room on the previous day (apparently my item had disappeared and left the room by itself). We then went back up to the room after our day out to find the ONLY thing on the side (everything else was cleared away as previously stated) was the missing item, quite obviously been placed back by those that had taken it, obviously after they had been made aware of us complaining about the item missing from our room. We went back down to reception to ask the manager if the cleaners had entered our room on this day, and they conveniently had, we informed manager of the item now being placed back in the room and he was patronising and rude and laughed in our face. When I asked to put in a complaint, he told me that was not necessary and he would investigate again, no doubt to come back with even more lies. Upon reading other reviews this is not the first time things have been taken from rooms either. No apology was offered, customer service was terrible, complaint procedure seems non existent. Save yourself the hassle, spend a little bit more money and stay at a nicer hotel.
The Hotel Amano East Side provides a great place for travelers to relax after a busy day. Visitors to Berlin will find that the Hotel Amano East Side is a fantastic accommodation choice. The hotel is only 400m from Ostbahnhof Station and 24km from Berlin Brandenburg Airport, giving guests a number of convenient transportation options. Being just minutes away from Strausberger Platz Metro Station allows guests to explore the city with ease. Famous local attractions Kraftwerk Berlin, Kopi and KaterHolzig Berlin, can all be reached with a short walk. When guests have some time on their hands they can make use of the onsite facilities. Guests of this Berlin hotel can make use of the parking facilities.
Moxy Ostbahnhof Berlin is moments away from the Ostbahnhof in Berlin, which gives you great access to public transport. The hotel is about half an hour away from the airport, BER, with either car or public transport. There are plenty of shopping and restaurants within walking distance from the hotel. The open area lobby is great with plenty of space and seating for both leisure and business. Sadly, with this, Moxy it is all work and no play as they don't have a gym. The rooms are standard Moxy size and design, which is great. Staff are friendly and helpful. Foodwise, the hotel is lacking as the hot food is limited, and the breakfast is quite limited. Despite a great location and great staff, this would be one of the Moxy hotels I would not return to, as both gym and food are important to me.
Located in an historic building famous for hosting artists, Orania.Berlin dates back to 1913 and features a cultural as well as historical legacy. The hotel is located in the Kreuzberg district of Berlin, famous for its diverse cultural and art scene.All rooms at Orania.Berlin feature a flat-screen TV, free WiFi, a coffee machine, luxury toiletries from local sources, bathrobes, a complimentary bottle of water slippers and designer furnishings. The private bathrooms all include a rain shower, while most also include a bathtub. Some rooms also feature stunning views of Oranienplatz.Guests can indulge at the on-site restaurant, which features innovative cuisine with local ingredients or enjoy a drink at the bar, which serves artisan cocktails. Musical and cultural events are still hosted at the Orania.Berlin today, and a piano, stage and literary salon are featured on-site. Concerts and poetry readings are provided free of charge for guests.A 24-hour fitness centre is also available for guests and boasts a variety of state-of-the-art fitness equipment.Checkpoint Charlie is 2 km from Orania.Berlin, while Alexanderplatz is 2.1 km away. The nearest airport is Berlin Tegel Airport, 10 km from the property.
Excellent hotel with a top location in my favorite district - Friedrichshain. Few stops to a lot of major sites in Berlin, such as Alexander Platz, Reichstag, Hauptbahnof, Brandenburger Tor, Berliner Dom, Berlin Wall etc. Most of the Techno clubs are in a walking distance such as Berghain, Tresor, Watergate, ://about blank, Urban Spree. Hard Wax record store is also nearby. Since the hotel is in the actual train station, there are also a lot of fast food shops and bakeries, and it has Rewe and Penny markets. There is a beautiful Italian restaurant Trattoria La Bruschetta nearby. Room is very clean and the people on the reception are very friendly and helpful.
Opened in October 2013 and centrally located in the bustling district of Kreuzberg, this hotel offers elegantly decorated rooms and a 24-hour reception. Potsdamer Platz is just 4 km away.Each of the rooms at Hotel Vier Jahreszeiten Berlin City includes a small seating area, a flat-screen TV with satellite channels and bathrobes in the private bathroom. The suites offer a kitchenette.An optional breakfast buffet is available at the hotel for an extra fee, while the bar boasts a selection of wines, beers and soft drinks. The multicultural area has a large variety of international restaurants.Hotel Vier Jahreszeiten Berlin City is ideally situated for strolls along the Landwehrkanal Canal. G?rlitzer Bahnhof Station (200 metres) provides links to Warschauer Stra?e and the East Side Gallery.Set 500 metres from the hotel and with connections to Alexanderplatz is Kottbusser Tor Underground Station. From Alexanderplatz, Sch?nefeld Airport and Tegel Airport can be reached by train and bus.
We stayed at hotel Catalonia with 5 people (2 adults, 3 kids) spread over 2 separate rooms. The hotel has a good central location (Mitte District), we often went on adventure by foot but it is also nearby metro station Heinrich-Heine-Strasse. Restaurants and food markets are accessible within 10 min walk. The hotel design is modern / industrial and both our rooms were very spacious, clean with comfortable beds and well equipped bathrooms. The staff was very polite and always helpful. The rich buffet breakfast is recommended to start the day. For our first visit to Berlin we couldn't have done better ... such a good experience ever again. :-)
The Nena Apartments Moritzplatz provides a great place for travelers to relax after a busy day. The Nena Apartments Moritzplatz is an ideal choice for travelers who want to take in the sights and sounds of Berlin. Traveling to the hotel is easy with Ostbahnhof Station located approximately 2km away and Berlin Brandenburg Airport roughly 26km away. In addition, Moritzplatz Metro Station is just a short walk away. With Betahaus, Design Akademie, Berlin and Berlin Craft Beer Experience all within a short distance, there is no shortage of things to do in the area. This hotel makes a great place to kick back and relax after a long day of sightseeing. There's never a dull moment at this hotel, our guests indicate that the facilities are excellent.
The Metropol Park is nestled between the Spree and the old Berlin with direct access to the public transport network.Nearest public connections are within walking distance. On the one hand the underground station Märkisches Museum of the line U2 and Heinrich-Heine-Straße of the line U8.The object is a apartment complex, it is not a hotel.Due to a technical change at the front door, an arrival between 6: 00-10: 00 is currently no longer possible.Access to the building will now only be possible with a room card. The officialSurrounded by the landmarks of the city, in the historical and cultural center of Berlin, there is a place where all the valuable facets of city life are superimposed and inspire each other: METROPOL PARK. While all around Berlin-Mitte seething, offers a retreat overlooking the park.The expressive architectural monument reflects the spirit of optimism that has shaped the style of 20th century metropolitan architecture should be. Interplay with the clarity of the new building inspires the past and the future. Here, metropolitan class unites with Berlin's enjoyment of life.*There might be due to construction an impairment. The building is near to a construction site where the works happen over the day, but the windows are all soundproove. We are offering for these rooms on this side a reduced price for this inconvinience already included in the current
The small and fine boutique hotel is centrally located in Berlin. The 4-star Hotel The Dude offers a 24-hour reception, secure on-site parking and free WiFi.Rooms at Hotel The Dude all come with a TV, safe, minibar and a tea/coffee maker. Rooms also feature elegant cast-iron beds and unique touches such as Moleskine notebooks, Molton Brown cosmetics and high-quality wooden floors.Exceptional gastronomy is offered at the hotel. A delicious and freshly prepared gourmet breakfast is available (for an additional charge) between 07:00 and 11:00 on weekdays and between 08:00 and 12:00 at weekends. The Brooklyn restaurant offers an American fine-dining experience and serves high-quality meat from selected suppliers in the American Midwest and in other world regions.The bar offers 180 varieties of whiskey. Room service is available 24/7 and there is even an honesty bar for guests.Hotel The Dude is 300 metres from Heinrich-Heine-Stra?e and M?rkisches Museum underground stations, both of which are just 2 underground stops from Alexanderplatz. The nearby Jannowitzbrücke Train Station is only 1 S-Bahn train stop from Alexanderplatz and 4 S-Bahn stops from Berlin Main Station.
The hotel is right at the entrance to the U7 underground station, which is good. However, I find the policy of extra fees appaling. The room was fully booked upfront online and when checking out I was asked a weird question what the nature of my visit to Berlin was (!). Does anyone has the right to ask me about it? What if I do not answer this question? And as it turned out, "Holiday/private/leisure/visiting friends/sightseeing" are the answers which mean you will have to pay extra EUR 3,18 for nothing. Does a private trip mean that I use the room EUR 3,18 "more" than on a business trip? Does the hotel want to punish those on "private" trips and tell them "Do not come to visit Berlin or you must pay extra"??? Ridiculous policy. Not coming to Berlin, next time I will choose places where I am not punished because I am not on a business trip.
Location is awesome. It's almost like living in a park atmosphere. Lots of walking trails nearby, close to downtown and most of the major tourist attractions, but still in a quiet area. Public transit is readily available (bus stop right across the street, and several trams within short walking distance). Front desk staff were incredible throughout our 5-day stay there -- from check-in to check out. As we were in Germany to assist a family member, ours was more like a working holiday than a relaxing one and although our personal circumstances were seemingly constantly in flux, the staff were EXTREMELY courteous and helpful in adapting our reservations several times. The hotel is very clean and well-maintained. There is a nice beer garden in the back where you can get an early start on "the German experience", but don't worry about all-night partying or rowdiness...it closes around 9:00 p.m. so, even though we had a room right above it, the noise was never an issue. Rooms are well-soundproofed so getting a good night's sleep was never a problem either. I would give this place more stars if possible, primary due to the outstanding staff and service provided during our stay. This will definitely be our "go-to" place whenever we are in Berlin.
Ocak (January) was a very pleasant surprise for our 4 days stay in Berlin. My wife’s criteria for choosing it was the bath tube and the private parking. And as we arrived we realized that was a wonderful choice. The rooms are spacious, queen size bed comfortable (much appreciated the extra pillows), more than decent wardrobe, a small kitchenette that we didn’t use, cozy living area and a generous bathroom with a pretty big bath tube. Everything clean & tide. Also a safe is available for your valuables. Parking place was the other surprise. As we were traveling all the way to Finland, our car was loaded with luggages. And Ocak has a perfect safe place in the i underground parking in which the access is done by elevator (the whole process takes about 4-5 minutes). The elegant restaurant was the perfect place for the variated breakfast (delicious and fresh). U fortunately it was not opened for dinner, and same for the bar (that had a good selection of drinks) because of the Covid situation. In less that a km you will find restaurants, a shopping mall and also a train and underground train station which makes the access to the touristic attractions (plenty) l very easy. We were delighted to find out that the hotel is owned by a turkish living in Berlin (and you can see in this in the attentions for details, architecture and guest oriented attitude) and that the employees - extremely helpful, kind & friendly are also turkish (delighted as Turkey is our souls home country, and if Covid kept us away from it, Ocak did a great job to makes us feel a little bit like being there). If there is something more that I would like from this hotel, that would be a balcony (as a smoker) and a minibar. But this won’t keep us away from returning here very soon and to highly recommend this wonderful location. Thank you Ocak for existing and for making us feel like home!
So here's a property that aspires to be a JW (ha!). Management should first spend time at one to know what a JW is like. Despite a prominent Bonvoy Elite sign, there's a single (one lone) agent checking everyone in, and there were 5-6 groups around 2pm on Fri 3/25. When I simply asked to be checked in quickly (up since 5am), the agent said she's also up at 5pm, she's also tired, and she has to work all by herself (the constant talk back). To make up for it, said agent did upgrade me to a suite when one became available 2 days later. I chalked it up an overworked staff who tried her best. I was offered a small meal at the Bar each evening (they didn't have an M Lounge). Each and every night, this would be a long drawn out 2-3 hour out affair. The Bar is sometimes busy (mostly bar/drinking patrons) but even on an evening when I am clearly the only person ordering food, it would take 90-120 minutes for it to be delivered. I should add that it's a daily menu and the kitchen simply needs to warm and plate it! On one occasion I had to ask for my food to be delivered to my room because I had 10 mins to eat before a late conference call (with Australia). On my last evening, I finally spoke with the Bar staff only to be met with more excuses and talk back (this seem to be a recurring attitude here). The older lady is particularly good at it, "can't you see we are busy...." I haven't said anything on the first few nights because they do have an outstanding staff (Samantha) who truly exemplifies a JW. I had asked to speak to a manager (they promised me one will contact me) and I am still waiting. Now, I can see why they don't want to speak to guests. I've since checked out and my subsequent stays at other Marriotts have already been posted to my Bonvoy. I am still waiting for this "JW" Berlin to post my stay (despite an email reminder) and for a manager to contact me! Truly, I wish this JW the best of British luck!
The location is good, it is very convenient to go to various attractions, and you can walk or take public transportation. Shopping around is very convenient. Reception front desk and doorman service are very good and very polite. The hotel's decoration style is more ancient, and it doesn't matter if it is different from person to person. It is difficult to comment. What the individual doesn't like is the breakfast mode provided by the hotel. The buffet style on the table is only a small variety of bread, butter, cheese, sliced meat, a little fruit, a little juice and so on. Any omelet or egg, or sausage, or hot vegetables, must be ordered in a variety of language menus provided by a single door. Although the speed of serving after ordering is OK, the taste is average and even disappointing. The taste of the drink is average. The overall feeling of the hotel's breakfast quality is not worth the price it sells. In particular, if you are accustomed to eating a self-service rich breakfast, you may not be able to adapt to this breakfast mode.
This place is fine, but not great. You can certainly do better, but I also wouldn't advise against it. I personally would stay somewhere else next time. Pros: Good location, lots of good food and drink in the area. Good transit connections. Clean Reasonably priced Good use of space, some clever designs for the kitchen area. Nespresso machine and water boiler are provided, but you have to provide your own capsules, which are available at reception, though probalby cheaper to just buy on your own. Cons: Ironically, we chose this place because having AC was important to us, knowing that it can get quite hot in the summer. However, it was barely functional. The reception never responded regarding the issue. We mostly slept with the windows open, which leads to the next con. The street is extremely loud. Constant sirens. Lots of traffic. There is also a hostel across the street with loud people outside well into the night. The couch was uncomfortable as well as the pull out bed. The bed was pretty comfortable but something about the mattress protector felt not very breathable, so that was uncomfortable for temperature regulation. The rug did not add anything to the room and it also didn't fit the space so was folded up along the wall. I would have preferred it to not be there. There were no bowls in the cabinet. We asked reception for some, but they never gave us any. There were also no clear instructions about who is responsible for cleaning dishes. No sponges, dish soap, dishwasher soap, etc. Housekeeping did load the dishwasher on the days that they serviced, but we didn't have our room serviced every day. If you are working normal hours, that interferes with the hours that housekeeping will service the room, so you have to plan to leave for some time, but it is unpredictable. The laundry room was kind of disgusting. It smelled strongly of mildew and there is only one washing machine. It takes forever as well, assuming the machines are even available. Waschsalon down the street was a much better experience. Reception was not particularly friendly or helpful. Every interaction I had was disappointing in some way. No table/desk for eating/working.
I am a guest of your's. I am very happy here. I sing highly of your service.
First of all, the hotel is so beautiful. It looks like a garden. I enjoy it.
Then, foods are delicious and some of them are amazing. Most important reason
is that the bed is so big and soft that I don't want to get up every morning.
It's wonderful here. I can't believe it that I must leave. I want to live here
again if I come to this city again.Thank you.Sincerely yours a guest.
The hotel booking was made in advance as it was the close to the conference venue. However, it was not a convenient walking distance. There is no parking at the hotel and all luggage has to be carried from the public parking lot opposite to the hotel. Here the parking lots are extremely narrow making it difficult to unload luggage. No assistance is offered by the hotel staff to unload the luggage despite three staff being present at the day of check in. The hotel does not have an in-house laundry service contrary to what is advertised on the website. The hotel rates provided were not competitive to conference delegates as booked by HRS. The hotel lifts are rundown and shabby. The carpets and rooms and curtains and toilets are unclean and unpleasant. For two days I had to complain of foul odour in the corridor and lifts. This after a tiring day at the conference was unpleasant. Some of the nice things about the hotel are the proximity to the CityCube for the conference. The staff at the kiosk in the hotel are friendly and serve a few hot snacks and drinks. The breakfast on level 8 is served well and the view is pleasant. Overall I had to check out a day earlier as the hotel staff were unable to resolve the foul odour issue. I was offered free breakfast, however, I refused the same as inadequate and inappropriate redressal of the issue. No suggestion was made to offer a change of rooms till the matter was resolved. This was most inappropriate to force a guest to stay for two days without adequate amenities. I hope that the management can deal with this issue appropriately. Betlin as a conference host needs to upgrade standards of respect to guest delegates.
We booked two Deluxe Studios four our family of 4 + dog. Comfortable, clean and spacious rooms. And an added plus of having kitchenettes so we could eat-in if we chose to. Hotel is in a great Mitte location across the street from Tram and around the corner from U-Bahn. Great area of town to walk around. Plenty to see and do and plenty of nightlife and great cafes at your doorstep and all-around. Hotel staff is very attentive and helpful. Only downside, rooms appear to all be on the street side, so there is street noise into the night most nights. We were so exhausted from our daily adventures it really did not bother us too much, but can see how some light sleepers might find it a problem. Would most certainly recommend and will certainly consider next time we travel to Berlin.
Maps.me map is wrong, Google maps are correct. Located on the west side of the main street. It is a little less than 10 minutes on foot from Alexanderplatz. 1 S-Bahn from SXF Airport. Dormitory for 4 people Shower toilet Ensuite. There is a mini locker. There is a locker that can be locked under the bed. Wifi is connected even in the room. The room and the toilet are beautiful. There is also a light outlet and storage at the bedside. If it's hot, fans can borrow a deposit of 20 euros at the front desk. There is a washing machine in the basement. 3 euros for washing dryer 3 euros. Cospa is wonderful in Berlin where the accommodation fee is high.
Because we are two girls to go to Berlin to play, so it is quite important to stay safe. The location of this home is very good, there are subways, supermarkets, commercial streets, and Chinese restaurants (the reviews are quite high, but I did not eat). It can be considered as a quiet place. The hotel is quiet near the hotel. It will go back around 11:00 in the middle of the night. There will be no strange people wandering around. But after a five-minute ten minute walk to the commercial street, curry36 also has a branch there. The hotel looks like it will be after 3 pm, but you can leave your luggage in advance. A credit card guarantee is required before check-in, and if not, a debit card is also available. The English at the front desk is also good. (In addition, the iced peach steam in the lobby is very good) I live like a suite, 59 flat. Is the entrance to the living room? There is a sofa TV or something, going inside is a bed, a wall behind the bed is a table, you can make tea or coffee. The wardrobe is also over there. Overall it feels quite big, there are two bathrooms, the shower and the bathtub are separated in the bathroom. (The only downside is that the bath water is easy to overflow, and the bathroom is a wooden floor. It takes a long time to step on it. It feels a bit uneven.) Breakfast did not eat, so I don't know, the overall is a good hotel, not expensive, the service is not bad.
Stayed in a Junior Suite. Room was large and extremely clean. Two large doors to let lots of air in. Only thing that disappointed me was it says its a room with a balcony however there is no actual outside space, the doors open and there is a bar directly at the doors and only one chair in the room so no way for us both to sit there. Bed was so comfortable and great pillows! The blue nightlight option was beautiful. Bathroom was fab! Shower was amazing, didn't want to get out!! Floor in the bathroom is heated. Wi-fi is decent but keeps signing you out so don't lose the piece of paper with your codes on it. Cleaners were fantastic, changed our towels & bed daily and fresh glasses & cups. Ate one night in the restaurant on the rooftop and the food was beautiful. Then sat on the rooftop lounge outside with a drink and the view and lights were beautiful. Location is great... Two underground stations both within a 2 minute walk. I would recommend to get a welcome card if travelling a lot as it covers underground, trains and busses. We would have spent 3 times the amount we paid for the 4 day card and also covers from airport if you buy zones a,b&c Staff were very friendly throughout our stay. Would have given 5 stars if I had of known in advance there was no actual balcony but was one of the main reasons I booked as my partner doesn't drink and our plan was to sit out there at night where I could enjoy a few glasses and he doesn't have to be in a bar. But overall had a lovely stay. My pictures don't do the room justice but just to give an idea.
I stayed here for 2 nights, last week, and had a very good time. Perfectly located, just a few minutes walk from The Zoological Gardens train station, it is ideally located for getting around the city. When I arrived at reception, the man asked me how my trip to Berlin had gone, and I explained that Ryanair made it a difficult trip, with their usual arrogant attitude, and I also missed a connecting flight in Milan. As my journey had not been good, the guy on reception immediately upgraded me, free of charge, just because I had a bad day. That is the sort of customer service that makes your day better. (Ryanair could take some tips form this guy!) The room I got was a double, which was clean and tidy, and the bathroom was also very clean. I did not have breakfast, and my only other interaction with the staff was on check out but based on the excellent staff, and a very nice room, I would happily stay here again.
My husband and I stayed at the Hotel Adlon Kempinski for 2 nights last weekend. We are lucky enough to often stay at 5 star hotels so it takes a lot to really impress us. I can honestly say that we both thought this was one of our favourite hotels ever. It goes without saying that it is a beautiful, iconic property in a fantastic location. However, the staff were just incredible. Every single person we dealt with was friendly, helpful and professional and genuinely seemed to care about our stay / comfort / query. It really was an absolute delight. We had a relatively ordinary room so I know it was not that they thought we were "important" guests. We spoke to the lady cleaning our room, the bar staff in the lobby bar, the breakfast staff, the front desk, room service on the phone, the concierge and the pianist in the lobby bar. I asked Paul at the concierge desk about a local Italian restaurant that I had seen but could not remember the name. He knew immediately and asked if we were going to dinner there. We said yes and he asked if we wanted him to book it for us. Within about 2 minutes, we had our reservation. Nothing was too much trouble. Our bedroom was spacious and luxurious as you would expect. The breakfast was probably the best we have ever had for quality and choice - open until noon which is great because you don't have to get up too early and you can treat it like brunch. No one chased you out near the end of the breakfast time - it was all very relaxed. The lobby bar was sumptuous with a fountain in the middle and the bar / waiting staff so attentive. Alexander Frey the pianist is also a world renown conductor and organist. When I phoned to see if we could have a late check-out, I was told that the room was reserved. I said, don't worry then and the man on the phone said, it's my job to worry, let me see what I can do and he then organised a later check out for us. Literally everyone who works there is at the top of their game. And I know that takes a lot for such a big hotel. All I can say is that whilst their staff training must be good and their staff selection process rigorous, this sort of service comes from the individuals themselves. Add that to such a historic and lovely hotel and you've got more than 5 stars. Thank you to each and every member of staff who we dealt with at the Adlon Kempinski - you made our trip so special and if we are ever in Berlin, we will only stay with you!
I’ve stayed at this hotel many times over the years for business and leisure and really love it. It always leaves me with big smile on my face and I feel well prepared to face the day ahead. I love the quirky furniture, the vibe of the place, the good size of the rooms and the central Mitte location. I also love all the little extras like the special toiletries, the free bottle of water etc. Huge windows let in plenty of natural light. A shower which is so big it’s almost a room in its own right. There’s a slight John F Kennedy theme but it’s a tip of the hat (such as the throne-like armchairs in each room) rather than full on memorabilia. The only unusual thing this time was a small kitchenette in our room. Yes, there was a kettle for making a tea or coffee which was appreciated but why does one need a stove top and sink when there are no other pots, pans, cutlery etc? Strange but not disconcerting. Although I have had breakfast at the hotel when I was on expenses, we find €22 a head too much so prefer to head to one of the multitude of cafes in the area for breakfast. Foot creme! Just what my poor feet needed after three weeks of travel. And now the hotel is helping the bees out too. We passed on room cleaning in lieu of a donation to a bee protection agency. Bless you, John F! I’ll be back!
Just leaving here as one writes this. Stayed 7-9 march 4 of us. One good thing is the GM and relations manager who i was in contact with prior to staying and as was charged in € and not £ bank charged me but the GM offerrd us free breakfast to compensate this much appreciated although no one checks you in to breakfast so anyone can eat without having to pay. Check in staff were VERY ignorant and rude especially the ladies on check in at 11am on sat 7th shockingly rude and not good customer service at all. Rooms ok water comes through and stinks like sewage not good. Rooms are more like a ibis budget and no tea / coffee facilities which isnt good. The black guy in the evening on sunday julian I believe his name was VERY rude and near on shouted at me and my friend who had separate booking to us , he had email from customer relations manager stating he could have free complimentary drink for his stay AND julians basically said its not valid and he doesn’t care who email from even if was from a high management and shouted at us to speak them not him he is disgustingly rude and said something in german to us and he abd his colleague laughed so cleary wasn’t something nice. Location is good though and some cafe restaurant and bars etc nearby and a lidl 2min walk away. I may stay again if new staff are employed ill be writing to accor to complain may stay at NOVOTEL next time
A great hotel in a central location. The breakfast was great, although the atmosphere was pretty noisy taking into account the huge number of people staying at the hotel. The only disadvantage is that for parking I was not able simply to drive into the parking garage, although it says that no prior reservation is needed, so I suppose I had to call the hotel in advance and tell them I'm coming with a car. So I would advise Ctrip to update this part of the information. Nevertheless, if you want to pay 10€ instead of the 22€ a day for parking in the hotel's parking garage, you can consider the parking area at Gleisdreieck, which is around 5 minutes on foot from the hotel.
I wrote a review at the airport yesterday giving the Das Stue 5 stars for an amazing stay I have removed it today and am writing this one instead When I came to pay my bill on Tuesday night prior to checking out on Wednesday I commented to the young duty manager behind the desk (who was pretty dismissive and rude at the time) that I was surprised they had earmarked so much money over the 4 night stay They had earmarked a total of £5500 which was more than the total rate - I accept they then add on money for guests spend (turned out this is an additional 100 euros per guest per night which is more than Ive experienced anywhere else in the world) The manager was quite rude and said - dont worry about it, we will use this earmarked money to settle the bill The final bill was £4600 I get home and get a call from my bank to tell me I am hugely overdrawn in my chequing account When we look into it - the hotel charged me the full amount as a new debit - they did not use the earmarked funds (which my bank had already approved), howver, they then they had not cancelled the earmarked payment. This means my bank has paid out £4600 and allocated another £5500 = OVER ELEVEN THOUSAND IN TOTAL I called the hotel who said they will get their credit card payment company Concardis to cancel the earmarked amount - they have done this, but it will now take up to 7 days for my bank to clear this off. WHY IF THE EARMARKED FUNDS HAD BEEN APPROVED DID THE HOTEL NOT USE THIS AS THEY SAID THEY WOULD?? I am now having to transfer money to cover my other commitments until this is sorted out. The hotel seem to be suggesting its my banks fault - it is not becuse they approved the earmarked funds, the hotel manager said that is what they would use and then they took another full payment I AM REALLY REALLY ANNOYED There is little point offering such a relaxed and charming stay and then ruin it with this appalling experience - I suggest you avoid or pay in advance (which I offered) or use a Credit card (which I dont generally use) OR stay somewhere else where they do pre-authorise such huge amounts
The service staff is very enthusiastic. Very clean. The hotel room is small but already prepared. The soundproofing is too bad, the movements in the hallway are clear and clear, and the walls of other rooms will be vibrated. I was scared at night. The mattress didn't seem to breathe, and it was very hot to sleep on, and didn't sleep well at night. Air conditioning is either too cold or too hot to master. I felt that the price was good before I checked in, but I really didn't rest well.
We spent 3 days at Gorki last week, slightly early Valentine’s trip. We love it as it’s just easy here, spacious apartment, clean, modern, great location and in one of the best cities in world! We cooked one day and ate out the rest of the time. With so many bars and restaurants within walking distance, you are spoilt for choice! Regarding the review below, not sure what that’s about, we’ve never had any issues, hence our third visit and not our last. Also, we just loaded the dishwasher ourself, we didn’t need the room attendant to do it! Love the personal service too, when we booked our visit, Constance messaged me the list of rooms to choose from, from the category we had booked. This was great as each apartment is different, no 2 are exactly the same. We are working our away across the different categories :) We asked for a late check out and were told it was €50, we declined that, but we were able to stay in the room until 1pm. We’ll be back in the summer, see you then!
Although the hotel is not in the city centre, the 100-way bus at the door is almost accessible to all the popular attractions - the Parliament, the Brandenburg Gate, the Museum Island and many more. And there is a supermarket 200 meters away from the hotel, it is very convenient to buy things (we just go to the supermarket to buy things for breakfast, because the German hotel's breakfast is really no attraction). There is also a Vietnamese restaurant and a Chinese restaurant within 300 meters nearby. If you are tired of Western food, you can get a sip. The hotel lobby also has its own cafe and light meals (this is rare in this 3-4 star hotel in Germany). There is a coffee machine and a few free capsules in the room, which is quite good. Also very clean and tidy
I’ve been to this hotel with my British friend for some fun and relaxing time in Berlin and we both were very pleased with the accommodation. The staff at the hotel appeared to be very friendly and helpful. So when we asked for a vase for flowers and another blanket for my friend it was no problem at all and done in a few minutes. The hotel is located in the western part of Berlin near Kuhdamm, a main Berlin shopping street with lots of shops and restaurants and it was easy to get anywhere in Berlin by public transport. The hotel room (junior suite) turned out to be very spacious and comfortable and we had some nice time there to relax from all these shopping and sightseeing we did the whole day. The two bathrooms with bathtub and shower were very clean and well maintained so everything worked perfectly, including the air condition on the first hot days of the year. In the evening we spent a wonderful time at the hotel bar and restaurant with tasty food and drinks. There were even nice working spaces in the hotel lobby my friend could use for her business tasks early in the morning. She liked the hotel so much that we already made another booking for the Christmas markets in November. If there is something to mention which wasn’t perfect at all it was breakfast. The room was a bit small and breakfast was up to standard but nothing special. They weren‘t prepared for gluten-free breakfast items and fresh orange juice. Same was with fresh ginger tea my British friend loves so much. But all in all we would definitely recommend the Pullmann as a great choice to stay in Berlin.
Just back from a five day trip to Berlin staying at Novum Gates Hotel. We flew into Tiegel Airport from Manchester and the journey from airport was really quick and easy. Board the X9 bus outside terminal building B and for this hotel get off at Ernst Reuter Platz, you know when you are there as the audio on bus tells you, and the hotel is just a few hundred yards away. Hotel is sited about ten minutes walk from Zooglischer Garten railway station so this enables you to move around the city with ease. There is also a subway station around the corner from the hotel, Ernst Reuter Platz which is the U2 line and day tickets on here allow you to use all public transport although you need to check the zones and be sure to validate the ticket on platform before the first journey. The hotel is good value for money and we had room 027 in the block D which overlooked the courtyard. The hotel is a strange layout with a square shape around a central courtyard. Be aware that that is a city tax to pay upon arrival although this only came to 12 euros for our stay. Room was huge and very clean. Bathroom was great with amazing shower and again really clean and modern. On the downside for the room, there is only news channel available in English amongst over 40 channels so this is a bit of a let down when you get back from a day out. Bed was very comfortable however would benefit from having more than 1 pillow each and definitely needs proper double duvet not 2 single ones on a double bed as the rooms can get a little chilly at night. Breakfast was really good, staff very polite and served you a thermal jug of coffee to your table whilst you help yourself to juice, fruit, yoghurt and cereals with a wide choice. There was plenty of cold meat, cheese and salad if that is your thing for breakfast, but also warm option of scrambled eggs and sausages each day too. The usual array of breads and croissants accompany the rest and there is plenty to ensure you can fuel up for the day. Times served are from 6:30 to 10:30, great for days you want a lie in and also for early flights home. We would recommend buying a 2 day bus tour ticket from the tour buses which are easy to spot and depart from the bus station at the zoo. We used the first day to stay on the bus, a 2 hour round trip and then decided on the places to visit next day. I would recommend a visit intothe Reichstag although you will need to boom this advance, it was simple to do before we left UK and you will need to take passport on the day but the history and the view are worth the effort. My final recommendation would be the huge department store Ka Da We, the sixth floor has a food floor with bars cafes and aces to eat, I have to say the burger there was amazing and would recommend to all. Visit Berlin with an open mind and experience the history and people and I'm sure you will be pleasantly surprised.
The hotel is generally better, located near the bustling area of West Berlin. Just order a few times when placing an order, Ctrip is accurate! Various prices fluctuate and taxes are confused. Ctrip's overseas order service is more troublesome to handle, and complaints are harder to resolve.
Pros: - warm welcome and farewell - friendly staff (each of them!) - clean rooms - conveniently located close to the railway station "Gesundbrunnen" - parking spaces available for a fee. Cons: - breakfast. The hotel charges you with € 10 for breakfast. The question is: What will you get for your money? Frankly speaking, it is disappointing! You get one bread roll, one slice of sausage, one slice of cheese, a mini-croissants, jam, a banana, a yogurt and orange juice. On my last day, the hotel reduced this offer and one of the two plates were replaced by the possibility to ask for cereals. It was not possible to get a second serving or make any changes according to your preferences. To avoid any misunderstanding: the quality was not poor but one bread roll for an adult is too less! In the surrounding area of the hotel are several cafés and bakeries located. To put you in the position to make your own judgement whether to order breakfast or not, please see the enclosed photos. Potential for improvement: - there is no garbage can in the hotel room (only a small one for sanitary products in the bathroom). It would not be only in the favor of the hotel guest but also in the one of the hotel staff if a garbage would be in hotel room to keep the room clean - in particular in the light that due to the Covid19-issue, the room will be cleaned up only on special request. Further information: - there is no safe in your room but lockers in the lobby area. - a few steps away from the hotel is the train station "Gesundbrunnen". At this station are long-distance trains (ICE), regional trains (Regional Express), suburban trains (S-Bahn) and the metro arriving and leaving. For example: it is a 4 minute ride with the Regional Express to Berlin main station and a 8 minutes ride with the metro "U8" to Alexanderplatz. - In front of the hotel are free public parking spaces. If you prefer a safe place to park your car, the hotel offers own parking spaces in the courtyard for € 15 per night. - In the neighborhood of the hotel are located several German (Lidl, Aldi, Rewe) and Turkish (eurogida) supermarkets and the shopping center "Gesundbrunnen".
Overall, this hotel is still more suitable for business travel, because the location is closer to the Brandenburg Gate, originally chose this hotel, the hotel is very good, the service attitude is very friendly, especially for children. Free breakfast for the children, and the breakfast is very rich, there is a paid parking lot, and the Bodhi Tree Down Street is only over 100 meters. It is also very convenient to go to the Brandenburg Gate. Overall, the room is also very large, the bed is The king size bed is very convenient, with a child of seven or eight years old without any problems.
Wonderful trip - Wonderful stay in a lovely hotel. Great value, modern, fab location and it had everything we needed! The staff were mostly friendly and polite, check in was smooth and some staff were knowledgeable of the area and what was on offer nearby. Extras would have been nice such as biscuits and tea
Cool hotel with excellent staff! We were lucky enough to get a room on the fourth floor, definitely recommended as it offers a view, sunshine and cool air. Comfy beds and the room feels airy and fresh despite being the average small size these rooms are. There are some wants - room service and international channels would be grand, and bigger towels. The breakfast leaves some to want and you are better off visiting one of the many cafes in the area. A cheaper and better option. That being said - we enjoyed our stay and massive compliments to the staff!
The courtyard view room where I sleep alone is very uncomfortable except that it is dark without the overhead lights. Is everything OK? The trash can in the bathroom is not particularly good, and I hope I can fix the small lamp in my room. The environment is very nice and quiet
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