Very Good10 Reviews
4.41km from Winthrop ParkAs a frequent business traveler for nearly 30 years I have stayed in Marriott properties and Courtyards dozens of times. In nearly all cases they are very similar in terms of the quality of the facilities, maintenance, cleanliness, bedding quality, and food. This week I found the exception. The property on 1300 River Run was far below my prior expectations. As a Lifetime Gold customer they offered no bottled water or other amenities at check in. No newspapers were available, not even the ubiquitous USA Today. The hotel elevator call button was broken (pushed in) requiring guests to stick their finger into an active electrical box to call the elevator from the main lobby. In hindsight I should have taken that as a clue from the start and found another hotel at that point. The room decor was literally painful to look at. The business desk had no power plugs and was located right in front of the heating/cooling unit which was unable to be turned completely off by the dummy thermostat. Try working on your presentations and emails when cold air is constantly blowing in your face. Not fun. The bedding sheets and “blanket” were the cheapest polyester sheets I’ve experienced since staying at a hostel. The pillows were also synthetic filled lumpy and uncomfortable. Very unMarriott like. The small balcony outside my room had a screen with a large hole in it and bottle caps from a prior guest who apparently didn’t mind enjoying a beer to the droning sound of adjacent highway. The one sink located outside of the bathroom had no stopper mechanism and leaked when you pushed the arm to open the valve. The shower valve calibration was way off sending scalding water at the lukewarm setting. The prepaid breakfast I’d purchased was a made to order Bistro style with a very limited menu. The servers seemed genuinely annoyed by my questions and requests. I’d expected the standard hot breakfast buffet, which is common to the vast majority of Courtyard and other Marriott properties. Not here folks. On a positive note the omelette I ordered was fairly good, although when I asked for toast and butter with it I felt like Oliver Twist. I ended up being charged an additional few dollars for one piece of toast cut in half. No butter. When I went back to ask for some butter, the eye rolling of the server indicated that I had become an annoyance. Long story short, I figured out the root cause of the many issues when at checkout I noticed a wall placque stating that the property is a private owned hotel “under license from Marriott”. Basically a Marriott knockoff. My recommendation, stay away from this property. It was no less costly than other nearby genuine Marriott properties that don’t make you feel like your bothering them.