Luang Prabang City Center Luang Prabang|0.98km from downtownWhat was supposed to be a nice relaxing stay in the Avani+ Luang Prabang, turned into such a disappointing stay... To say the least! First the cleanliness of the room. It was dirty, so dirty you could feel the dirt underneath your feet and there was someone’s cut-nail on the floor (see picture!). And I checked, it wasn’t mine nor my husband’s! Then the service. It started upon checked in. We specifically asked, the GENERAL MANAGER (who checked us in), if room service is available. We were told that it is and that the menu is on the desk. Later that day, we wanted to order room service. There was no menu on the desk, so I called the front office to get one, and I was told that there was no room service available! The next morning, we had asked for a breakfast take-away. We got it, but they didn’t add cutlery. Though eating fried rice with your hands is doable, it is not the most hygienic thing to do, particularly while on the go, without access to water/soap, and should I mentioned that we are facing a pandemic, so bringing dirty hands to your mouth is maybe not something one wants to do?!?! That same evening, we asked to have a booking for the Governor’s Grill. It is a lovely restaurant from another hotel. All products from that restaurant are sourced locally and most of it is organic. The cuisine is a mixed of classic Western food with a Lao twist. We were told that the other hotel was closed but there is the same restaurant in a different hotel (part of the same chain). We were fine with that. As it turns out, it was COMPLETELY different! None of it was organic (we got frozen fries!), and it was not local (we had imported beef!). NO dishes had a Lao twist on it. And though the food was ok, it was definitely NOT the same restaurant (not the same cuisine, not the same quality). I do not comprehend how was the AVANI+ able to recommend that restaurant claiming it was the same thing when clearly it was not! As for noise isolation, let’s just say it is absolutely non-existent. At 1:48am on our first night, we had the drunken girls banging on the doors and shouting in the wall way. All nights after that, we could hear kids crying, people shouting in hallways, etc… It was like staying in one of those backpackers’ guesthouse in Vang Vieng or on Koh Phangan during a full moon party. Not exactly the experience you are hoping for when booking a so-called “5 star” hotel! Of course I had brought some of these matters to the General Manager, who’s apologized and then kept asking me every 5min “how’s your stay? how’s your stay? how’s your stay?” Instead of asking me how my terrible stay is (which let’s face it, got progressively worse), do something to make it better!