Very Good101 Reviews
Cedar Hill|3.19km from downtownThis may be the worst experience I've ever had staying at a hotel. The first night we were there, a cockroach ran across my daughter's pillow/nose and woke her up just as she was falling asleep. The following day I found one in the bathtub. I notified the front desk and they sprayed my room while I was out that day. I'm sure it's reasonably safe but I didn't love the idea of them treating the room I'm living in for cockroaches .The hot water was broken which they did eventually fix but not in time for me to actually get a hot shower. The TV remote turned on the television and adjusted the volume but I could not change the channel. The front desk advised me to try a couple of things but all we could watch was Sponge Bob Square Pants on Nick. The room in general was not clean. The carpet looked stained and dirty. The walls are so thin you can hear all your neighbors. I could hear them snore, their alarms, and one night my neighbors were so loud they woke me up at 2 am (despite the ”no parties” agreement we signed at check-in). After calling the front desk several times and getting no answer, I handled it myself. I didn't dare to try the breakfast after learning of the roaches. The complimentary toiletries were a random mixed of brands, not matching. While this is technically not a bad thing, it's just strange and typical of the quality of the stay/service. There was also an overpowering smell throughout the building (cleaner perhaps) that permeated all my things. The day they treated my room for bugs the front desk did bring us up some complimentary drinks and snacks, which was nice of her. I think she was just being a decent person, not indicative of the overall quality of management at this establishment.