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My wife was extremely impressed with the service from check-in to checkout. Friendly staff from the housekeepers to the maintenance and cooking staff during breakfast. We would highly recommend this establishment to anyone traveling to the Jacksonville Beach area. We know we'll definitely be back in the future!!!

Room 416 the refrigerator is froze up and wouldn’t cool anything, I didn’t realize this until the meds I took that had to be kept cool were ruined. The beds seemed way to firm but managed ok with that.

The back door is the beach, breakfast is good, suitable for family and children, the room balcony is straight to the beach, you can watch the sunrise in bed, refrigerator and microwave! When I was surfing, I slammed back to see a few shark's backs, scared me out of my mouth, dragged my child and ran to the shore, shouting shark sharks in my mouth... The sound was drowned in the waves, and the child thought that the joke was still happily. At that time, my heart was desperate, I was thinking about how the sharks bite me when I should attack in the opposite direction. I hit the fist or hit the mouth and found that everyone didn’t make a big move. It turned out to be a dolphin, and there is no culture to kill people.

Hotel is really cool for this money, breakfast is delicious. Permanently in the lobby coffee, tea, apples. From the beach a mile of everything. Let's go back

After booking reservations online, I arrived at the hotel and was checked in for my 3day/2night grief vacation. The next morning, I received notification from my bank with three pending transactions from the hotel for double the charges. I quickly went down to the front desk to get clarification on why. I was informed that they were not sure why I was charged but assured me that it was corrected in their system and the cost would only be be what I booked online. I explained to the clerk that my money was being held in PENDING transactions which means I have no money available to spend for food and gas. They quickly apologized and gave me a discount but it still didn’t change the fact that my money was still pending. I drove back home with the assurance the clerk cancelled the double transactions. I contacted my bank and I had to wait three days for everything to clear. This trip was suppose to be relaxing and soul searching yet I was stressed and depressed.

Despite its pleasant location, this hotel is disappointing: it looks tired and in disrepair. The room smelt of damp and there was no hot waternat 8:00 in the morning. . Breakfast was a train crash which was best forgotten. This is a pet friendly hotel and smells like it!

It was a very nice trip. The room was clean and right in front of the ocean and the outdoor pool was warm so my kid enjoyed swimming even though the weather was a little cold. We loved it.

Location, service, health are very good, parking is convenient, cost-effective, weekend is very expensive, after all, it is a tourist attraction Facilities: Enough Hygiene: good Environment: Good Service: Good

Subject: Concern Regarding Bottled Water Charges Dear Team, As a frequent business traveler, I have stayed at many hotels over the past three years. However, this is the first time I have encountered a hotel that charges for the two bottled waters provided in the room. I was surprised to see a charge of USD 6 per bottle (excluding tax), which I find difficult to understand. While the bottles did have labels, I would not have consumed them had I known they were priced this high. I believe such practices are out of step with the current trend in hotel services, where complimentary water is typically provided to guests. Small issues like this can unfortunately damage the overall image of the hotel. I hope this feedback is taken seriously, and that the bottled water charges will be waived accordingly. This experience will make me more cautious when staying at BONVOY hotels in the future. Sincerely,

Location is perfect. Right next to the pier, local restaurants and bars. Everything is walking distance. Staff is super friendly. Will definitely be back.