Find Toon Motels

Trip.com  wrong room! This is the first time  this happened!  I booked 2 new wing standard twin rooms (Figure 3, 4)  I went to the hotel and the new wing casual room- I didn't even have toilets and bathing facilities.  I used  to negotiate with the hotel for more than 1 hour.  I couldn't speak  I finally knew that it was caused by the error of communication between trip.com and the local  Tourism Agent Company in Japan. I was very tired.  But I booked the room and it was full of sun.  It is convenient for my family to have a toilet at night. The hotel helped me change the old wing single room (with toilet, picture 1 and 2)  I want two people a single bed,  room  very narrow,  toilet smell 😢  To praise the hotel manager and staff for being very polite, try to communicate and change rooms.   This loss is actually difficult to make up for. It is always a hot spring hotel. Family and friends have expectations for staying. It also wastes a lot of travel  precious time , so disappointed 😞