This hotel, with its 852 rooms, certainly doesn't lack individual travelers from Ctrip! Indeed, it hosts many tour groups! Over 8000 reviews attest to guests' fondness for this hotel! However, a look at the negative reviews is quite telling! A 4.1 rating is considered high for a hotel in Hong Kong... One particularly memorable 1.5-star review mentioned a smoke smell in the room! After seeing a fan meet-up, I temporarily chose this hotel (mentally prepared). Upon arrival, it was nearly midnight. The front desk staff immediately asked for 'ID' without any greeting or polite language. She was very terse with her words. I could tell she was tired and eager to finish her shift by midnight... We were also very tired! Sticking to the principle of avoiding trouble when possible, I *did not* file a complaint. After showering, I discovered black marks on the bedsheets... The hotel sent a housekeeper to check. At that moment, I asked to speak with the duty manager! During the conversation, the person surprisingly said, 'The manager won't come to the room, the manager is very busy, and requesting a room change (without asking for an upgrade) is impossible today because the hotel is full. We can only change the sheets and duvet covers. And even if the manager came, she would be the one changing the sheets!' She also confirmed that the person who called the room was just the front desk staff, not the manager! That feeling of being coerced was truly speechless! It felt like a common occurrence! You shouldn't put bedsheets with obvious black stains on the bed when making it up (she then said that when housekeeping is busy, they can't pay attention). She also claimed their laundry facility is a major one... A major facility produces these results?? Previous comments in the review section mentioned 'bedding looking unwashed...' It seems this isn't an isolated incident, and this issue is a recurring one! As everyone knows, after housekeeping completes their work, the housekeeping department has a review process and even spot checks! We guests understand and appreciate the busyness and hard work of your housekeeping staff! But have you ever considered how a guest feels when they pull back the bedding to reveal glaring black marks on pristine white sheets? 💢💢💢 You are also an excellent and experienced hotel professional (evident from your professional bed-making skills). At that moment, I truly wanted to contact Ctrip concierge to cancel and switch hotels... If it weren't for a certain other hotel being closed for renovation... I wouldn't have bothered coming all the way to this hotel at this late hour to endure such frustration! Just then, the night duty manager of the hotel arrived in the room... He said a room was already prepared (actually, we no longer wanted to move). He then insisted we go check out the room, and his attitude was incredibly sincere! What was completely unexpected was — the new room was a sea-view room! I never thought the duty manager's solution would be an upgrade (I wonder if he was the same thin, arrogant man in a suit uniform mentioned by the guest who complained about the smoke smell). I also informed the manager about the check-in situation (*without filing a formal complaint*). The manager didn't side with the hotel staff but also skillfully upheld the hotel's image, saying he would verify... Anyway, there are surveillance cameras. Guests have no need to flatter or disparage; we are all just passing through, minding our own business, and simply reporting the facts... I'm writing this honest review for everyone's reference. My experience during this stay showed that the night duty manager at this hotel is very professional in his work! His words were very appropriate! His attitude was very sincere! He effectively maintained the hotel's image and reputation! He was a young, slender man in a short-sleeved shirt uniform, wearing glasses! The hotel's sea view is indeed good... Different from the Peninsula's direct Victoria Harbour view... Changing positions to see Victoria Harbour also offers a unique scenic beauty! The room facilities are very new (the green plastic chairs are a bit crude, though) and there were no issues of outdated or aging facilities as rumored! The room decor is simple and stylish! The room size at 18 square meters is indeed much larger than comparable 4-star hotels in Yau Tsim Mong which are typically 13 square meters! If you're looking for an affordable stay near Kwun Tong, the value for money is quite good! Of course, on the day of my stay, I also saw prices like 1300 as mentioned in previous reviews! This hotel's sea view and hardware are both good! As for the service, that depends on who you encounter... Checking into a hotel is always like opening a blind box! The hotel's night duty manager perfectly resolved the issue! I also did not take the compensation offered by Ctrip! Ctrip has always been very useful! Ctrip concierge has also always provided excellent service! Thank you, Ctrip, for providing this platform for guests to honestly share their real experiences! 'There's no such thing as pure gold; no one is perfect.' A hotel that addresses problems without shirking responsibility is a good hotel in the eyes of guests. The hotel's night duty manager deserves a 5.0-star rating! Before I left the room that night, he repeatedly said to call him if I had any issues... I would like to express my gratitude to the night duty manager for his coordination that night! It was almost 1 AM, so I didn't get a chance to say 'Ng goi saai' (thank you very much) to him! He would be off work in the morning, and I would check out at noon, so I wouldn't see him again... I look forward to meeting him next time!! Show more This hotel, with its 852 rooms, certainly doesn't lack individual travelers from Ctrip! Indeed, it hosts many tour groups! Over 8000 reviews attest to guests' fondness for this hotel! However, a look at the negative reviews is quite telling! A 4.1 rating is considered high for a hotel in Hong Kong... One particularly memorable 1.5-star review mentioned a smoke smell in the room! After seeing a fan meet-up, I temporarily chose this hotel (mentally prepared). Upon arrival, it was nearly midnight. The front desk staff immediately asked for 'ID' without any greeting or polite language. She was very terse with her words. I could tell she was tired and eager to finish her shift by midnight... We were also very tired! Sticking to the principle of avoiding trouble when possible, I *did not* file a complaint. After showering, I discovered black marks on the bedsheets... The hotel sent a housekeeper to check. At that moment, I asked to speak with the duty manager! During the conversation, the person surprisingly said, 'The manager won't come to the room, the manager is very busy, and requesting a room change (without asking for an upgrade) is impossible today because the hotel is full. We can only change the sheets and duvet covers. And even if the manager came, she would be the one changing the sheets!' She also confirmed that the person who called the room was just the front desk staff, not the manager! That feeling of being coerced was truly speechless! It felt like a common occurrence! You shouldn't put bedsheets with obvious black stains on the bed when making it up (she then said that when housekeeping is busy, they can't pay attention). She also claimed their laundry facility is a major one... A major facility produces these results?? Previous comments in the review section mentioned 'bedding looking unwashed...' It seems this isn't an isolated incident, and this issue is a recurring one! As everyone knows, after housekeeping completes their work, the housekeeping department has a review process and even spot checks! We guests understand and appreciate the busyness and hard work of your housekeeping staff! But have you ever considered how a guest feels when they pull back the bedding to reveal glaring black marks on pristine white sheets? 💢💢💢 You are also an excellent and experienced hotel professional (evident from your professional bed-making skills). At that moment, I truly wanted to contact Ctrip concierge to cancel and switch hotels... If it weren't for a certain other hotel being closed for renovation... I wouldn't have bothered coming all the way to this hotel at this late hour to endure such frustration! Just then, the night duty manager of the hotel arrived in the room... He said a room was already prepared (actually, we no longer wanted to move). He then insisted we go check out the room, and his attitude was incredibly sincere! What was completely unexpected was — the new room was a sea-view room! I never thought the duty manager's solution would be an upgrade (I wonder if he was the same thin, arrogant man in a suit uniform mentioned by the guest who complained about the smoke smell). I also informed the manager about the check-in situation (*without filing a formal complaint*). The manager didn't side with the hotel staff but also skillfully upheld the hotel's image, saying he would verify... Anyway, there are surveillance cameras. Guests have no need to flatter or disparage; we are all just passing through, minding our own business, and simply reporting the facts... I'm writing this honest review for everyone's reference. My experience during this stay showed that the night duty manager at this hotel is very professional in his work! His words were very appropriate! His attitude was very sincere! He effectively maintained the hotel's image and reputation! He was a young, slender man in a short-sleeved shirt uniform, wearing glasses! The hotel's sea view is indeed good... Different from the Peninsula's direct Victoria Harbour view... Changing positions to see Victoria Harbour also offers a unique scenic beauty! The room facilities are very new (the green plastic chairs are a bit crude, though) and there were no issues of outdated or aging facilities as rumored! The room decor is simple and stylish! The room size at 18 square meters is indeed much larger than comparable 4-star hotels in Yau Tsim Mong which are typically 13 square meters! If you're looking for an affordable stay near Kwun Tong, the value for money is quite good! Of course, on the day of my stay, I also saw prices like 1300 as mentioned in previous reviews! This hotel's sea view and hardware are both good! As for the service, that depends on who you encounter... Checking into a hotel is always like opening a blind box! The hotel's night duty manager perfectly resolved the issue! I also did not take the compensation offered by Ctrip! Ctrip has always been very useful! Ctrip concierge has also always provided excellent service! Thank you, Ctrip, for providing this platform for guests to honestly share their real experiences! 'There's no such thing as pure gold; no one is perfect.' A hotel that addresses problems without shirking responsibility is a good hotel in the eyes of guests. The hotel's night duty manager deserves a 5.0-star rating! Before I left the room that night, he repeatedly said to call him if I had any issues... I would like to express my gratitude to the night duty manager for his coordination that night! It was almost 1 AM, so I didn't get a chance to say 'Ng goi saai' (thank you very much) to him! He would be off work in the morning, and I would check out at noon, so I wouldn't see him again... I look forward to meeting him next time!!

This time, I was given a room on the top floor. The air conditioning was quite noisy, and the soundproofing wasn't great. If you're a light sleeper, I'd recommend bringing earplugs. They don't provide toothbrushes, toothpaste, or combs, so you'll need to bring your own. The location is super convenient, just a short walk from Jordan Station Exit D. You can also easily walk to Donki and Victoria Harbour from the hotel. I often choose to stay here when I'm in town for concerts at the Hong Kong Coliseum or to visit the Xiqu Centre in West Kowloon, as it's all within walking distance. Show more This time, I was given a room on the top floor. The air conditioning was quite noisy, and the soundproofing wasn't great. If you're a light sleeper, I'd recommend bringing earplugs. They don't provide toothbrushes, toothpaste, or combs, so you'll need to bring your own. The location is super convenient, just a short walk from Jordan Station Exit D. You can also easily walk to Donki and Victoria Harbour from the hotel. I often choose to stay here when I'm in town for concerts at the Hong Kong Coliseum or to visit the Xiqu Centre in West Kowloon, as it's all within walking distance.

The room wasn't very big, and the facilities were a bit dated. Daily cleaning was done promptly as requested, but the overall hygiene was just okay. The main advantage is its excellent location for getting around, being close to the University of Hong Kong and my child's dorm. This is especially convenient for older guests, as both walking and taking public transport are easy. The surrounding small restaurants and coffee shops offer great food, and the hotel's daily breakfast was very light and tasty. Getting to and from the airport, or going shopping in Central to see the sea view, is super convenient by MTR or bus (the picture below shows the sea view near IFC in Central). From a budget-friendly perspective, it offers great value for money. Show more The room wasn't very big, and the facilities were a bit dated. Daily cleaning was done promptly as requested, but the overall hygiene was just okay. The main advantage is its excellent location for getting around, being close to the University of Hong Kong and my child's dorm. This is especially convenient for older guests, as both walking and taking public transport are easy. The surrounding small restaurants and coffee shops offer great food, and the hotel's daily breakfast was very light and tasty. Getting to and from the airport, or going shopping in Central to see the sea view, is super convenient by MTR or bus (the picture below shows the sea view near IFC in Central). From a budget-friendly perspective, it offers great value for money.

Comfortable Stay in a Great Location We had a wonderful stay at Best Western Plus Hotel Kowloon in Tsim Sha Tsui. One of the things we appreciated most was its convenient location—everything we needed was within easy reach, from restaurants and convenience stores to MTR stations and popular attractions. Our room was clean and comfortable, providing a nice place to rest after long days of exploring Hong Kong. The staff were friendly and helpful, and check-in and check-out were smooth and hassle-free. What stood out to us was how easy it was to get around the city from the hotel. Whether we were heading to Disneyland, Victoria Harbour, or simply looking for good food nearby, the location made our trip much more enjoyable. Overall, Best Western Plus TST offered great value for money and served as the perfect home base for our Hong Kong adventure. We would definitely stay here again on our next visit! Show more Comfortable Stay in a Great Location We had a wonderful stay at Best Western Plus Hotel Kowloon in Tsim Sha Tsui. One of the things we appreciated most was its convenient location—everything we needed was within easy reach, from restaurants and convenience stores to MTR stations and popular attractions. Our room was clean and comfortable, providing a nice place to rest after long days of exploring Hong Kong. The staff were friendly and helpful, and check-in and check-out were smooth and hassle-free. What stood out to us was how easy it was to get around the city from the hotel. Whether we were heading to Disneyland, Victoria Harbour, or simply looking for good food nearby, the location made our trip much more enjoyable. Overall, Best Western Plus TST offered great value for money and served as the perfect home base for our Hong Kong adventure. We would definitely stay here again on our next visit!

This hotel is conveniently located adjacent to Happy Valley race course, and next to two other big hotels. The room amenities are old but serviceable. The light switches all did their job and there is a lot of useful space and features e.g. room safe, a bedside cabinet, a small bar fridge. The bathroom has enough room and the shower cabinet has a curtain to block water. The King bed was super comfortable (not too hard or soft). From the 21st floor the room offers a spectacular view of Wan Chai cityscape. Show more This hotel is conveniently located adjacent to Happy Valley race course, and next to two other big hotels. The room amenities are old but serviceable. The light switches all did their job and there is a lot of useful space and features e.g. room safe, a bedside cabinet, a small bar fridge. The bathroom has enough room and the shower cabinet has a curtain to block water. The King bed was super comfortable (not too hard or soft). From the 21st floor the room offers a spectacular view of Wan Chai cityscape.

I forgot to take pictures of the room... It's a bit of a walk from Sha Tin Wai MTR station, about ten minutes, but the hotel itself is surrounded by many restaurants, making it easy to find food. The hotel seems quite old, and some facilities show their age. The air conditioning is very noisy. Although I booked a double bed, it was actually just two soft single mattresses pushed together. The pillows were also very flat and soft, making it difficult to sleep. Adjusting the water temperature in the shower was a bit tricky. Even without putting up the 'please clean' sign, towels were exchanged daily. For environmental reasons, the hotel doesn't provide toothbrushes, toothpaste, or power adapters for free. There was also no complimentary bottled water in the room upon check-in (though there is a tap with drinking water, so you can fill your own bottle). I recommend bringing your own. Show more I forgot to take pictures of the room... It's a bit of a walk from Sha Tin Wai MTR station, about ten minutes, but the hotel itself is surrounded by many restaurants, making it easy to find food. The hotel seems quite old, and some facilities show their age. The air conditioning is very noisy. Although I booked a double bed, it was actually just two soft single mattresses pushed together. The pillows were also very flat and soft, making it difficult to sleep. Adjusting the water temperature in the shower was a bit tricky. Even without putting up the 'please clean' sign, towels were exchanged daily. For environmental reasons, the hotel doesn't provide toothbrushes, toothpaste, or power adapters for free. There was also no complimentary bottled water in the room upon check-in (though there is a tap with drinking water, so you can fill your own bottle). I recommend bringing your own.