2.81km from My Czech DriverBooked Emporio based upon positive reveiws and location however our experience at Emporio was disappointing to say the least. When we arrived at the apartment (which didnt have a kitchen as expected upon looking at photos) we were welcomed with a long black hair in the bed. The room looked clean however after closer inspection we wernt impressed. Desk was marked and sticky, dust and dirt around the entired place too. Looking under the bed confirmed this as shown in photos. Rooms are alot smaller that we originally anticipated and no natural light, windows were facing walls even though on the description it says “courtyard veiw”. Our bins wernt emptied for all 6 nights and without a kitchen takeaway reminants built up and smelt. The 2 tvs, one in the bedroom and living room, had no tv remotes for the first two days despite going down to ask each night, satelite or wifi on tv didnt work the entire time! The biggest issue we had was realted to the radiators. These were on full blast from the first day, the knob was missing so no way of turning them off. We stayed from the 30/12/2021 to the 05/01/2022. We informed reception everyday to ask them to sort out the heating/turn it off. A maintanance man came the first time and stuck a knob on which fell of straight away and didnt work. After returning to reception again they said someone would come back to sort it. 3 days later another knob was properly attached however didnt work. The heating didnt get sorted for our whole stay and meant we were having to sleep with all windows wide open which isnt ideal with the pigions flying outside. To top it of, on our penultimate day we once again ventured to reception to complain about this issue in which i said we hadnt slept much due to the extreme temperature of our room each night. In reply we received a blunt “sorry” and the general manager i think her name was Barbora said “its better be hot than cold”. Very rude, sarcastic and unprofessional. Her only offer was call in the maintanace man (for the third time) in the morning despite out checkout being at 11am. We told her we were leaving the next day and she shrugged. The only positive was its location. Absolutely fantastic location everything on your doorstep. Took home the broken radiator knob as a souvenir! Unfortunately i would definitely not recommend staying at Emporio and think there is better value for money elsewhere. General Manager was appalling!