Radium Hot Springs|0.13km from downtownWe’ve stayed at the Crystal Springs multiple times over the last 8 years. After not visiting Radium for a couple years we booked again without realizing ownership had changed. And it’s gone downhill. On the surface it appears clean but it ends there. I went to grab a high chair the first night we were there and it was so filthy I used 3 diaper wipes to get it “usable” while staff members stood by and watched. We pulled back our bedding the first night to find a tuft of black hair on the bed sheets. After showering I noticed my feet were quite dirty from the floors and asked that they ensure the floors get cleaned, especially since we have a crawling baby. They insisted they clean it with a rag between guests and they’d do a better clean while we were gone for the day. 15 minutes after returning I accidentally spilled water on the floor and went to wipe it up. The towel I wiped it with was absolutely filthy. There is no possible way the floor had been cleaned recently. I took the towel to show it wasn’t cleaned and was met with an argumentative man insisting it was as clean as it was going to be and that he would not make it right. I firmly stated that this was unacceptable, that we’d found hair in the bedding as well and that when you’re advertising enhanced cleaning due to a PANDEMIC the rooms better be cleaner than that. They didn’t take the dirty water cups / coffee mugs out of the room and when I asked for clean ones I was handed Half a sleeve Of disposable cups. I was told if I didn’t like it I could leave but would be charged for the full night. After that we found crumbs and hairs on one of the bunk beds and the remaining unused coffee cup was dirty inside. I’ll attach a photo of the towel I used to wipe the bathroom floor as well as a photo of the Inside of the coffee mug. There was a dead bug under the sink and various other bugs in the room throughout the stay. Despite being booked for 3 nights we left after two because it was dirty and the staff were completely unwilling to do anything make it right. Would not recommend staying here, especially if you stayed while the previous owners were around- you’ll surely be disappointed. If, however, a decent price and a place with horrible customer service that is barely surface cleaned is your jam then this is definitely the place for you.