1.33km from Delight House of Fruit ShakesWe were in this hotel for two nights as part of a tour of Laos. Firstly this is a new(ish) hotel and should be good, it wasn't. The staff are not trained or able to communicate in English, German, French or any other language except perhaps Thai or Laos. Most of the staff appeared to be Thai so communication is very very difficult and must change if you are to service tour groups. The room was just configured wrong from the beginning. The bed head is up against the windows blocking the natural day light. The toilet and shower are two separate cubicles, both of which were fusty and smelly. The wash hand basin is in the room, so in fact you don't have an en suite bathroom you have cubicles that service and then a wash hand basin stuck beside the coffee making machine! The service at Breakfast was poor very poor, there was supposed to be a tick sheet on the tables to order a la carte. The first morning we didn't get it and the second morning the staff member went to a very poor buffet display and picked up stale croissants and opened a carton of juice and poured a glass - supposedly fresh juice! In the rooftop bar the service was awful. Again staff could not communicate to take orders. There were large groups ordering whisky by the bottles - yes and they were serving as if were wine, they people were so drunk they didnt know where they were. It was just horrible atmosphere. Transport ordered to bring us out - address supplied, the gave the wrong address to the driver. On and on it went. This hotel needs management, training and a team that can communicate. On the positive side this hotel has a beautiful and extensive range of wines which are in view in reception, investigation tells us the space is rented by a wine importer - they need to tell the staff how to serve the wine and understand the product they are proposing to sell, We served our own wine! This hotel is not cheap to stay at and it should be better. PS there is no view of the river from the front despite the marketing.