587 Eddy Street, San Francisco, California, United States
"Once you get inside this hotel it is comfortable.The reception staff are very friendly and answered all our questions.Our room on the 3rd floor was quiet and clean. the bathroom was fine with fluffy white towels and products.The shower did need a bit of a tweak to get it to work though.Beds were mega comfortable. Breakfast was basic but adequate. So, the hotel is situated unfortunately where loads of homeless people congregate.I have to say that we walked down to Union Square and back several times and nobody bothered us at all.It was reassuring to see police cars parked at various junctions.We always came back to the hotel in daylight or if later in an Uber. Personally, I would stay at this hotel again as it was value for money in a very expensive SanFrancisco"
"To all the travelers. Following you will see the experience I had with this hotel planning our visit to SAN FRANCISCO. See following how everything happened chronologically: We booked a flight to San Francisco, a RV, a NBA match tickets and the hotel. All happened between january and march 2020. See the last photo attached for better and extra details. On 12th March, Mr.Donald Trump announced that residents of Schengen zone were not allowed flying to EEUU for at least the upcoming 30 days. In different days, from Nwg Airlines, NBA and RC COMPANY we were contacted and told all our cancellations were going to be cancelled automatically bcs of the D.Trump measures and announcement. Having seen this situation I decided to contact the Ascend hotel collection and I asked, exceptionally to be refunded due to the Mr.Donald Trump's decision, so the point, I understand is that if I am not flying to United States it is not because of me, it is bcs simply I am not allowed to fly to United States. The most surprising thing was the hotel's response, a lack of humanity and a sense of professionalism considering they do work and they do operate in the hospitality sector. Just caring about money. To all the potential visitors, thanks for taking the time for reading my experience with this hotel & please, make sure you know where you are going to book after having seen by yourself how do they treat they guest and customers. Apologise if my english is not as perfect as I would like it to be."
"The rooms are comfortable! They have nice beds, good bathrooms, a coffee machine. The only downside to my room was that the bath thub plug is missing. Also you hear easily noises coming from other rooms or floors, for example a running shower. Breakfast is very limited Using the BART train station nearby (CIVIC center) it’s easy to go to many locations in the city."