Herdade dos Salgados, Albufeira, Faro, Portugal
"What a crazy time to holiday! I hope this review really helps those travelling to Portugal during COVID19 times. First family holiday/travel for us as 3 (with a 2 year old). Booked in September last year, couldn’t get a refund on hotel, and as it cost us around £1700 for a week, writing those savings off weren’t an option. Hotel tried to support us with a voucher for next year, however flights were twice the price for next year as well as hotel being more expensive, so took the brave decision on to go holiday to Portugal. Checking in was lengthy, wasn’t sure what the point was, in me doing the pre check in stuff a few days before we arrived as reception did it again. This wasnt ideal after a day of travelling and arriving at 10pm with a tired toddler. Aside from that reception staff were excellent and really good with helping us with options to extend the time of us using the room on our check out day to allow our son to have a nap. We weren’t being collected until 6pm and check out was 11am. To stay in the room till 2pm it cost us an extra 20e. Room was great, clean, freshened up each day, water bottles replenished daily, one slight moan was we were only ever given 2 towels for 3 of us which was a little frustrating. Kettle available but no tea or coffee sachets, small fridge very useful! Swimming pools, there were so many options with different depths and the 2ft one was quieter and perfect for a toddler. Lots of sun loungers and space in shade if required. Lovely little bus/train style transport down to the beach which takes 5 minutes, although we spent every day at pool, definitely make the effort to go to the beach it’s beautiful. No shops around but a couple little huts/vans that sell over priced inflatables and usual beach/pool stuff next to the beach. The food was beautiful, mainly used the 2 smaller restaurants that serve a variety of meats, pastas, pizzas, salad stuff. Couldn’t fault the variety. No help yourself buffet due to covid but guests queue and staff visit the stations for you to do your meals. The staff at the bar and in the restaurants are incredible they absolutely make the hotel what it is and I really hope the management recognise this. It must be incredibly challenging building relationships with guests when you have a mask on day and night! I can honestly not thank the staff enough for helping us feel settled and helping us at meal times with a tricky toddler. After many yearly holidays the entertainment staff here are the best I have ever witnessed. Each member of the team went out of their way to engage with every single child within the resort, at all ages! The programme of entertainment was varied and although we weren’t up late enough to see some of the evening stuff, it sounded brilliant! During the day, crafts, sports and various activities going on. Our son was a little bit too small for most of the stuff but he still used the play areas and ran around on the stage, chasing the entertain"
"Booked as an all inclusive golf package I went with my wife and 2 friends. We arrived early and didn’t expect to be able to check in until 4 it wasn’t a problem even though it was only about 13:00 that said it is the end of the season and didn’t appear to be overly busy. The room sorry suite was spacious 2 bedrooms and and a living area, which could be used as a third bedroom if necessary each would of course have its own ensuite bathroom. The suite had air-con, safe, kettle, small fridge and enough closet space to accommodate the most fashionable of groups. Oddly they dont provide coffee in the rooms, knowing this i did ask why and was told “Why would we do that there’s a cafe a short distance away” its just how things are done in the Algarve. So if must drink coffee between 00:00 and 07:00 (when the cafe is closed) then take your own. There are a few out door pools which are round and not very deep so no diving. I didn’t use the pools or the sun beds not warm enough for me. All inclusive food and drink. What can we say other than it was great. It is buffet style I say style as COVID as altered how you are served you look to see whats available tell them what you want the get it for you and you take it back to your table. I thought it worked well but I like to see wants available before I choose so my friends thought it funny to watch as I went around the the displays with the waiter following me as though he was attached to me. The food was as you would expect was lovely, with plenty of choice at breakfast, lunch and dinner. Some foods that we the British expect to be piping hot, eg. Boiled potatoes. Ain’t! Maybe this is because that the climate is warmer than england o the diner turnover isn’t as large as everyone would like. Other than that it was as good as anywhere. Entertainment, varied everything from owls to karaoke I thought it was entertaining. COVID 19 precautions worked well most of the time and the staff tried to enforce the mask rule where possible. I little about the golf course next door its about 1/4 mile or 1/2 a K so take a light bag as you have to carry it not so bad going but its a lot heavier coming back We visited at the end of their season and so was quiet with no real need to prebook the restaurants no queues and the bars were almost deserted would return in a heartbeat. Staff were friendly and were certainly helpful Best holiday I’ve had in a long time."
"Our Junior Suite was amazing with huge balcony, large comfortable bed and pillows. A large sitting TV area too. They also provide a kettle and fridge full of water so you don't need to worry about getting some from the airport. The restaurant, reception, cleaning staff are amazing. Some of the friendliest nicest helpful people you could meet on holiday. They so hard working and patient while wearing a mask and always ready to help. The food is fantastic. Great choice. Excellent quality meats, fish, sides, desserts. They even found a hmm wear a mask when entering, exiting, and ordering food. They have a barrier in front of the buffet food and you point and ask for what you want. Same with drinks. You book the slots at various restaurants for breakfast, lunch, dinner using Internet (or via reception if you don't have a smartphone) Most of the people on holiday here were Portuguese but they are such warm friendly people that warmed our hearts. There is a regular free shuttle which runs to beach and back every 30 mins. There are also some nice walks nearby along the Lagao Salgados bird reserve which is fantastic for birdwatching and walks. It has a boardwalk most of the way. Overall a fantastic holiday that was just what we needed. We definitely hope to return. "