Top 10 Albrook mall Hotels

I arrived here after a long day of traveling. The first words from the person behind the desk...was ” we have been trying to get in touch with you”...I knew that was trouble --and a lie, I got no messages or emails and my room was fully paid. I was told that they had no more rooms and they put me at a hotel ”down the block”,,,lie #2, it was 10-15 travel no traffic, 20-25 in morning. I informed the person behind the counter that I had to stay here because my food was being delivered here, my entire team was here and we were being picked up in morning and my Covid test was early in the morning, They said not to worry, they would have a car waiting at 730 am to take me back to this hotel, lie # 3. At 730 am I was outside looking for my car and not only was there no car, no one spoke English. Fortunately, I took the night manager's card since he promised me that he would reimburse me for my troubles--lie #4...he said what he had to say to get me out of the hotel. I showed the card to a driver and used my broken Spanish..the driver took a picture of that card and proceeded to take me 30 min out of the way to the wrong Westin...yes missed my morning appointments, Ps- I emailed the night and day managers and still no response

My family stayed at this hotel for spring break and let me tell you it was AMAZING!!! Upon check in there was a hiccup and after it was addressed by upper management, our stay was flawless for the rest of the week. First off the grounds are STUNNING and very well maintained. The hotel is a little further from the city but we enjoyed that because whenever we wanted to go into town it was a quick uber ride away. The pools were amazing! We were here 7 days and we did not want to leave! The breakfast was delicious and fresh every morning, the spa was relaxing and my massage was wonderful. We had dinner on property one of our nights and the live music was a nice touch and food here was top notch as well. Drinks at the bar were great-we had a ”date night” here to celebrate our anniversary and the staff assisted my husband with surprising me with lovely roses and fine chocolates. I'm giving the hotel 5 stars because not only is it truly a luxury experience, but their staff is incredible, Isaac is GEM!!!! He literally checked on my family EVERY single day. He turned my stay into one of the best vacations I've ever had (and I travel...OFTEN, all over the world). He was warm, genuine and PROFESSIONAL! He is the reason that I will return to this property during our next visit to Panama, because we will be back! Thank you Santa Maria for a wonderful vacation and thank you Isaac for EVERYTHING!!! Look no further, this is the hotel that you want to book.

The hotel is located in the old town of Panama, strategically located, within walking distance of the Panama Presidential Palace. Strong colonial era style, exquisite and elegant decoration, friendly and thoughtful service, looking forward to the opportunity to go again with your family.

The property has a great ocean view - at the bar and in the room. Staff are warm, friendly and helpful. Recognize Hilton Diamond members and provided great benefits. Great ocean view in the public areas and the room. We had a very good experience and think it provides excellent value. We are considering to spend a month there in the winter!!!!

We really enjoyed our time at this location during our recent family trip to Panama City, Panama. The only ding I had was that the room could have use a more thorough cleaning, as we noticed some mold in our room, but I guess its difficult in such a humid climate. The breakfast offered was delicious and the attendants were super involved and attentive. We were met with plenty of helpful hands while traveling with our little ones. We also loved our room and the view from our room during our stay at this hotel. Our refrigerator was stacked with plenty of refreshment if we required anything at a moments notice, but we decided not to purchase anything from the refrigerator while there - so no idea if the cost was reasonable. The pool area was enjoyed by the kids and we also enjoyed the poolside service we were offered while enjoying the pool. We really liked most of the amenities during our time we spent at the JW Marriot and would be happy to stay at this hotel again in the future.

The hotel is located in the downtown area. We came across the road renovation, so it was a bit messy. The environment inside the hotel is very good. The breakfast is simple but I like the taste. It has high cost performance and it's worth recommending!

The W Panama was an unforgettable experience. It’s one of the best Marriott Hotels in Panama. The service at the W was the best I’ve experienced in Panama. They went above and beyond for Wifey’s birthday, I was impressed with the level of service received. They were quick to respond to my needs via the BonVoy app. and were exceptional throughout my stay. I loved how well they acknowledged my Elite status with Marriott. They even left a nice small cake in our upgraded suite. Cant say enough about the service, it was superb. The Wow suite has the name to match. It was one of the coolest rooms I’ve stayed in. Love that they offer so many room options, they are sure to meet just about any occasion.