Castellar de la Muntanya, La Vall de Bianya, Catalonia, Spain
"Roser and Hector are amazing, nothing is too much trouble. The hotel is located 5km from St Joan up a hill, but it’s remoteness is it’s charm. Surrounded by amazing scenery and hiking paths, it’s an oasis of tranquility. The hotel has a spa, which can be reserved and is large enough for 2. We had massages in the spa - Jordi was great. Rooms are also great, our patio was huge and we could just sit there and watch the surrounding beauty. Bed was comfy enough and the bathroom had a bathtub, which we used to great effect after our hiking. Cleaned daily. There’s also a shared living area - every set of 4 rooms basically has a living room/kitchen area that is for the use of guests. There’s a fridge, stove top and a fireplace (that Hector lights every night) with a couple of sofas. There are horses and cows in the fields below and the hotel dog Pelut mills around looking for things to bark at. All in all, we were here 5 days and had the entire hotel to ourselves on 2 of the 5. Was quite blissful. Even with all rooms full, there would be plenty of room, as there’s a pool and various different chill out areas. Lastly the food - free breakfast every morning, ready cooked by Roser (bacon and eggs please!) and dinner, while limited, was excellent every night. Add to this a reasonably priced wine list. Excellent stay that I’d highly recommend - Roser and Hector go above and beyond and we’ve already decided to go back. We live in the center of Barcelona, so this place is just the ticket for some fresh mountain air. Gracias Más Prat! "
"Last December we spent a couple of days in Mas Prat. Not having been there before, we were seduced by the pictures on its website and few good comments on TA. From the beginning, the exchange of messages was straightforward and pleasant. Not a single complaint even when we reached there by midnight due to a delayed flight, on the contrary: a warm smile and a very nice meal were awaiting us (past midnight!). During our stay, both Roser and Hector truly excelled as hosts and made us feel really comfortable, almost at home. The place itself is a gem. A small, cozy hotel with a gorgeous location. Oak forests cloak the hills with just three or four traditional houses (masias) on sight and the Pyrenees Mts in the background on the left. Rooms are nice, with comfortable beds and big bathrooms. The food is consistently good (which is good news, because the place is 7 kms from the nearest village, and we would have felt very lazy to leave it in the night to go for dinner. That said, there're some excellent restaurants nearby, specially close to Olot.) And the spa..Maybe it is because we had it all for ourselves, but what a privilege it is to enjoy a relaxing spa in such a small hotel, in the middle of nowhere, and with a glass of cava courtesy of our hosts! The best thing I can say about this place is that you feel really sorry to leave it."
"The stay at the place was a big disappointment in several ways. The short version: The only impressive thing was the view. The details: We booked the room "lila" for one night on a weekend for two adults, a kid and a dog. On the booking.com website we got the impression that this consists of two separate rooms, just to find out, that this is all just in one quite small room. The photos on the website were somewhat misleading but if it would have been only this, we would just have taken the error on our side and said that we should have looked more careful before booking. But things got worse. Arrival and check in: At arrival we did not see a clear sign that pointed out the way to reception, so we were wandering around the building, checking several doors, until a cleaning lady pointed out where we should go. While check-in was quite friendly, we missed an explanation of the amenities and services the hotel has to offer, where to find them, etc. The only information that was pointed out was that we would need to tell in advance if we want to have dinner. Room: As mentioned, the room was much smaller as we expected from looking at the pictures and it had quite a strong smell, probably caused by some cleaning agent that had just recently been used. The bathroom was very uncommon as it had a glass door that gives a strong feeling of missing privacy when using it, as well, the bathtub had quite some moldy areas and the way the light was installed did not look very safe. Lunch service: Since we arrived about lunch time, we asked if we could order some lunch. While this was possible, our request to have it in our room or take it there was denied without reason. As a second option we asked if we could have it outside at a table but the staff insisted we had to go inside the building. Since the whole restaurant was totally empty at that time we could not see why that was the case and expected some more flexibility. We were not very hungry, so we just ordered a small lunch for one with three plates. Not being sure if our request was not understood very well or lost in translation, we ended up being served two portions at a small table. When we requested if we could have just a third plate for the kid, the staff was quite unfriendly and instead of just fulfilling our request, moved all our food and plates to a larger table making us move. As mentioned, all this happened in a totally empty restaurant, where it would have been easy to just move a chair and add a plate. Being very unhappy with the way we were being served, we got up and left. Spa: Considering the price that we paid, we expected that it would be already included in our booking, just to find out that there is an extra fee for it, which we consider way to high, when you look at the size of the area and services offered. When the kid entered the - again totally empty - spa area just to look around, she was told off to leave because it is not free. A litte more "