Top 10 Alva glen Hotels

The location is perfect. On the half hillside, the castle is going up. Going down is the place where the commercial street eats. The hotel room is relatively spacious and relatively new. Parking is free. The female front desk on the day of the stay was very friendly and very welcoming. I also said that I saw the Chinese credit card for the first time and felt very good. However, breakfast, originally done very well, half buffet, half-meal, good quality, that is, the price was told at the time of check-in, if you add two people 15 pounds on the spot, I also confirmed it because I felt cheap. As a result, the check-out received 19.8 pounds. The gap is not big, but when the argument is different, the front desk of the next day does not confirm it, and it directly denies it. The perfect experience was deducted from the next day's female front desk.

First impressions beautiful hotel great setting. Then ......Hotel is far too big for the facilities it holds Firstly the lift not fit for purpose place was mobbed and cueing for a lift. Room was so small and bed was tiny for a double the noise in the corridors was like not having a door it was so clear and loud. Pool was halved by a rope loads of families crammed into a small side and a full half for lane swimmers ? Pool was uncomfortably cold we were told boiler was down but not compensated in any way and the changing room floors were filthy both men and ladies . I left early morning to go to work let them know my Mrs was still in bed and would come past when leaving and she got woken up by the room cleaner as they had been told we had both left. Checked my bank today to see they had taken my drink bill twice so am now waiting 5 days for my nearly £100 back. Total letdown and worse today knowing I'm billed twice for the same drinks and waiting 5 days for a return only to be told by the reception when I called that's just the way it is ...luckily I'm not desperate for the money. One positive to take the restaurant was absoloutelly tremendous as were the staff who served us in there are a credit to the hotel other than that wouldn't set foot back in the place. What a waste of a valentine gift for my Mrs. Total letdown

The hotel was very modern and clean. In addition the evening meal was great value for money and the black pudding at breakfast was divine. Similarly the rooms were very pleasing and the beds were luxurious. Word of advice though, watch out for the breakfast lady with purple hair. A fair number of my travelling party experienced her lack of customer service, even our coach driver mentioned it, making a joke of it on the bus tannoy. Despite this, all other staff were great and the hotel is a great place. We'll worth a visit.

The scenery and atmosphere are just perfect. The room was very clean and clean. The staff provided a courteous and pleasant service. I was satisfied with the price.