Europalaan 38, Genk, Limburg, Belgium
"I booked a reservation at the Ecu hotel in Genk, but due to an overbooking, I got tranfered to their sisterhotel which is Carbon hotel. The Carbon hotel is a trendy, 4 star hotel located in front of Genk's train station. I checked in online prior to arrival and just had to pass by the reception to collect my keys. Check in was smooth and the receptionist was young and cute. I booked an upgrade to a larger deluxe room and when my friend and I got inside the room, we were surprised by how big it was AND how big the bed was. Apart from the bed, there was a huge bathtub, a very nice walk-in shower and a desk and small seating area. Perks were complimentary bottles of water, a Nespresso coffee maker, bathrobes and slippers. The bed was very comfortable and the rainshower was heaven. The only thing that kept me from giving a 5 star review, was the fact that I was woken up several times during the night because of loud, rude hotel guests who were shouting and running around in the hallways... All in all a very nice first experience !"
"Nice spacious room, comfortable beds and nice bath tub in the room! Enjoyed the robe and slippers too. Cleaning of room could have been better though, slippers of previous people were left behind in the room, there was yellow residue (we hope it was of a cleaning product) in the shower sink and it seemed something was spilled on the floor. Wellness is compact but nice, seems not super well maintained (against expectations); tap not fixed well, sauna were out of order for some time but it was fixed afterwards. Could have some simple essential oil in the sauna which makes a big difference in the experience. Scrub salts were empty for quite some time. Dressing room was not very clean. What we missed in the room: head rests in bath tub, info on what time check out was. Breakfast was just fantastic; delicious, fresh, good service! Overall good stay, for wellness I would not pay extra."
"We didn’t get to use the spa but the hotel itself, the room and the restaurant were top notch. The service was friendly and all materials/ingredients were high quality... If there is one (minor) negative point, it is that it was not easy to turn off the LED lights in the room..."