Top 10 Andrea's Hotels

The front desk of the hotel is in an inconspicuous and small place in the Caesars Palace. There is a cigar bar next to it. The smog is filled and we don’t feel good with our children. With the 4-year-old Vain aircraft delay, check in at 11 o'clock in the evening, the hotel front desk said that we have to wait 15-20 minutes, because the hotel manager needs to go to our room to check whether the cleaning of the room has been completed. I was shocked when I heard it. Isn't this work done in the afternoon before the guests stay? It was close to the early morning! During the check-in period, other guests checked in and got the room card. I asked again, the indifference of the front desk indicated that the other party was staying in a superior suite. I was just a common room, and the attitude was very bad. I immediately called Ctrip, the front desk saw me call Ctrip, and then called the manager to urge. I asked the front desk to let the manager contact me. The front desk said that the manager could not go to the guest room. If you want to see the manager, he would be in the lobby. I said, please ask the manager to call me. After half an hour after entering the room, I did not receive a call from the manager. Instead, Ctrip made a phone call to follow up and said that the hotel had set up a ”free upgrade” for me. I said that I didn't see any upgrades. Later, Ctrip followed up. The hotel said that the room type was not upgraded but arranged a room with a better view. I am really huh, huh, because the curtains are the opposite room, the sense of sight is strong, it is impossible to open the curtains, do not mention any landscape. I took the initiative to call the front desk and ask for a manager. The customer service said that I would tell you something, and then exempted one night of taxes and fees. It is still a mediocrable attitude. I asked the manager to call to apologize. The other party said, ”You still have to find a manager to do what you want, I have already given you.” Throughout the process, I never mentioned asking for compensation. It was the other party’s initiative to waive the one-night tax, as if I contacted the manager to figure out their cheapness. I flew with the baby for 15 hours to the United States, showing him more than 40 US dollars in taxes and fees? ! The attitude is as bad as it seems to be ours. Later, the manager finally called, the background was very noisy, I don't know where he was calling. It’s a sigh of gas when I hear the manager’s phone call. The manager said, ”If you wait a little, we will give you a tax.” The implication is that I have gotten a little cheaper. The fault is not me, the compensation is also proposed by the hotel. Why can't I say sorry to the guests with kindness and sincerity? It is absolutely impossible to stay in this hotel again in the future.

I used to frequent this property when it was still the Mandarin Oriental. I have not returned since it was bought. I’m glad to say that the quality of accommodations and the level of service has been maintained. However, food and beverage is disappointing. Mandarin Oriental’s menu used to be full of variety and delightful Asian dishes. The menu now at Zen Cafe is very limited. In addition, it’s quite expensive for what it is. $18 for a cup of Miso soup is ridiculous! Room service is not what it used to be. The menu is, again, very limited. And the high delivery surcharge that used to be common during COVID is still being charged. Quite ridiculous!

I was really disappointed about having to pay for coffee in this grand hotel. A few days after I stayed at 4-5 star Caesar Palace, I stayed at a hotel in Utah with 3 star that provided the best coffee ever!!!! Caesar Palace … a disappointment!!!! Save money elsewhere!!!

The rooms are relatively new and how nice the view is depends on what side of the hotel you stay on. It's a great location and the restaurants are fantastic. The pool is nice, but hours are limited, along with the gym.

Arriving at the hotel, we used previously read reviews for reference; parking in the north lot as it bypasses the ****** to the front desk. They check temperature and masks are mandated. (Still buying the lie) Front desk was very helpful, nice and expedited our check in, offering an upgrade for a small amount which we took. The main ****** floor was not very busy. Station Cafe is open 24 hours but there is a Fat Burger, Baskin Robins, Pizza Place and Panda Express that will hold anyone over with above par tasting food. I never used room service as these places were so convenient with no lines. Rooms were quiet with the exception of someone beginning a light hammering at 9 am two of the four days. I brought earplugs. Security is abundant around the facility; some in black suits and some armed. Security will follow you throughout your stay with video surveillance at every ceiling glance as it is probably a way of them passing the time; their reality TV. The pools were nice but only a certain portion was open during the day 10am to 4pm off season. Gym was especially nice as it has a Smith Machine, free weights and a pull up bar. It is open 24 hours from the rear entrance only to patrons. Only negative drawback is that they mandate a mask. I was ”reminded” to keep my mask over my nose as I had it down trying to catch my breath. I hope they are trained in CPR as they may have people pass out from oxygen deprivation. Hint to GVR, Southpoint, nor Silverado R mandate masks in their gyms. A second minor inconvenience is that you need to ask the attendant for a towel and a bottle of water as it is under lock and key. Room amenities ”toilet paper, tissues, towels” were not stocked well as we were only given one box of tissues, two large towels and one roll of TP. A nice gesture was a robe that was supplied. Only issue with this robe is that there was only one. If you wanted your room made, you needed a special request. Even then, no restocking of TP or tissues were supplied. Unsure if it was a mistake as more larger towels were replenished. Overall, besides the mask Nazi at the gym, it was a very pleasant experience. We will be staying here often when visiting family in the future.

Red Rock is actually quite good, although it is not on the avenue, but in fact, Las Vegas is so hot and lazy to get out of the door. If you stay at the hotel, it feels worse than the Venetian. Although the room is not as big as the Venetian, it is enough, the casino has a home. 8 NOODLES is really solving the problem of Chinese stomach, fried rice is delicious, Thai milk tea is also good.