4-6, rue Reine Astrid, Lourdes, Occitanie, France
13.8km from Pyrenees Airport
2.0km from TARBES RAILWAY STATION
"I stayed for 2 nights with pilgrim group from Indonesia. The hotel location is pretty good, not that far from the Sanctuary. The route from hotel to sanctuary is pretty much flat, suitable for people who use wheelchair or stroller for baby. The room is not 100% look like the one they advertise it. The room was a little bit dark, especially if you stay in the rooms overlooking the street. But, I had no problem with this. The room was clean, they provided some basic amenities like soap bars, shower gel, and shampoo. Special appreciation for the restaurant! They served good french foods for dinner, actually way too many dishes for me. Sadly, I couldnt finish all of them because the portion was huge for me. They also served excellent croissant for breakfast. The options for breakfast was not plenty, but thanks to the croissant, I was really happy though. I had a little issue with the reception staff. I was expecting a message from the hotel's boutique, the shopkeeper lady told me that she would leave a message for me through the reception if the boutique closed before I arrived back to the hotel at night. When I came back, the boutique was closed. So, I went to the reception and there was this lady. I asked her whether there is a message for me from the boutique. I did not really like her attitude because I felt like being dismissed by her. I was just asking, if you did not know or you felt like it wasn't your business at all, just told me nicely. No need to give me that attitude. My experience with the hotel staffs was pleasant, they were really helpful and kind beside that grumpy reception lady."
"I cannot believe that this hotel would get a negative review from anyone. Clean, modern, staff very helpful also. They do have a military style regime for feeding you but when I spoke to the lady at the front desk she called down to the dining area and we were fed earlier then the hour they had set for us. All repeat ALL, hotels in Europe need to get on the band wagon and have coffee available for us early birds in the lobby!!!"
"Situated close to the Grotto and its related buildings kept walking down to a minimum. A quality hotel which seemed to improve day by day. First day I had doubts as the hotel appeared full and staff were running about like headless chickens. Thankfully the rest of our stay was brilliant.Generous portions of excellent food coupled with fantastic table service,in particular Joanne?. She was here there and everywhere;always smiling-what an asset to any business. A special mention has to be the housekeeping-immaculate bedrooms and cleanliness. A four star hotel that deserves its rating."